Understanding Empathy: Learning Outcomes

Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place. Daniel h pink in this part of the course explores empathy. Empathy is the ability to be aware of to understand and to appreciate the feelings and thoughts of others. Empathy is about tuning in. It’s about being sensitive to what how and why people feel and think the way that they do. being empathetic means being able to emotionally read people. empathetic people care about others, they show interest in them, and they show concern for them. It’s about the ability to be non judgmental. It’s about the ability to put into words, your understanding of other people’s perspectives on the world. Even if you don’t agree with that perspective, or find it a little bit uncomfortable, or a little bit unusual. being empathetic shifts a conflict relationship into more of a collaborative relationship. Empathy is not about being nice to others. It’s simply a skill that allows you to see and experience the world from another person’s viewpoint. Putting that understanding into words builds up relationships with other people. completing this part of the course you’ll be able to define empathy. Recognize the intelligence in empathy. Describe the way the brain works and how it works with thinking and empathy. Describe ways to demonstrate empathy. Identify empathy through nonverbal signals and body language. explain the importance of listening in empathetic ways and how to develop your listening skills and develop ways that you can increase your empathy.