Understanding other people’s emotions is a key skill of working with emotional intelligence. Empathy helps to resolve conflict and to improve relationships with co workers, clients, customers and people that you come in contact with on a daily basis, and to build more productive teams. Using empathy well create stronger connections builds a culture of honesty and openness and makes a real difference to emotional well being and productivity for ourselves. For other people as well. World’s Most people are confident about learning new technical skills, many feel ill equipped to develop interpersonal skills so many people are self conscious about discussing their own feelings Never mind anyone elses. In its simplest form, empathy is the ability to recognize emotions in others and to understand their perspective on a situation. At its most developed, empathy enables the use of that insight to improve someone else’s mood, and to support them through challenging situations. Empathy is a vital leadership skill and it develops through three stages. Cognitive empathy is the ability to understand what another person might be thinking or feeling. It doesn’t necessarily involve any emotional engagement by the person who’s doing the observation and showing cognitive empathy. Cognitive empathy is useful in understanding how people are feeling, it can be used in the work setting to decide what style of leadership would help to get the best from them. Salespeople can use it to gauge the mood of a customer, helping them to choose the most effective tone for a conversation. Cognitive empathy is mostly rational intellectual, and an emotionally neutral ability. It means that some people could use it negatively to manipulate people who are emotionally vulnerable. Emotional empathy is the ability to share the feelings of another person. And so to understand them on a much deeper level. It’s sometimes called affective empathy because it affects or changes people’s mood. And it’s not just a matter of knowing how someone feels, but of creating genuine rapport with them. For some people, this kind of empathy can be overwhelming. People with very strong empathetic tendencies can become immersed in other people’s problems or pain, sometimes damaging their own emotional well being. And this is particularly true if they haven’t got a mechanism to help to resolve the situation. If you feel yourself overwhelmed by emotional empathy, then it’s important to take breaks, checking your boundaries and strengthening your ability to cope with the situation that you find yourself at. Anyone who leads a team will benefit from developing at least some emotional empathy. It helps to build trust between people and to develop honesty and openness. This type of empathy is most valuable when it’s combined with some form of action. compassionate empathy is the most active form of empathy. It involves not only having concern for another person, and sharing their emotional pain, but also taking the practical steps to reduce it. For example, if you find one of your colleagues is upset and angry because he or she has delivered an important presentation that hasn’t gone particularly well. acknowledging their hurt is valuable, and affirming their reaction by showing signs of those feelings yourself can be more so for Best of all, is putting aside some time for them listening and offering some practical support or guidance on how to get through the situation and prepare for next time. Using empathy with emotional intelligence involves using all three types of empathy, but knowing how and when each type of empathy is appropriate.