Troubleshooting Skills For Technical Support Specialist
Learn Network Sniffing, Command Line, Windows 10 Pro Tools, Domain Controllers and more. Case Studies 100% Hands-on.
Created by Joaquin Pujols - Technology Lover | Infrastructure Engineer | DevOps | AWS
Students: 3309, Price: Free
Do you want to start building your IT career path but you are not sure where to start? Do you feel that IT concepts are too complex? Or do you want to improve your existing troubleshooting skills? You are in the right place. I have great news for you. See below:
In order to become a successful IT Support or Desktop Support Engineer, you have to start from the basics, you will need to understand how computers interconnect in terms of hardware and software, you need to understand what is the command line and how it can help you easily to identify common network issues or even creating new files and folders. This is just basic. Later your future as a Technical Support professional will depend on your understanding of advanced hardware configurations, managing users throughout the network, creating users in the active directory, learn how to create them, reset the password, unlock the account and disable it.
These might sound like too much but no worries, we will go over these topics in our course, we will discuss printers functionalities, and how to troubleshoot them. we will guarantee that the information & examples provided here will maximize your learning experience and most important you will be able to remember it by practicing.
Hands-on Demo + Lecture + Labs = Success! so the next time you go to a Technical Support interview you will feel more confident of your skills.
The instructor experience is over 17+ years in the IT industry. You won't get confused or bored with the same presentation without seeing with your eyes how to set up our practice lab from scratch (Client and Server). We will create a small topology to simulate your work environment with a fully configured domain controller, and a client workstation running Windows 10 Pro edition.
This course is structured to learn from the basics to professional skills step by step. I will do my best to cover all the gaps you might find during the class.
In the introductory lesson, we will discuss the goal of the course and we will go over the course topics.
In the second lesson, we will install Windows 10 Pro edition. Once the setup is completed, we will prepare the computer for a single user (local admin). Then, we will go over the process to check the built-in utilities to troubleshoot common computer issues and how to fix them.
In the third lesson, we will discuss the importance of DHCP, HTTP, ICMP, DNS, and basic TCP/IP configurations (IPV4). This is the heart of the role, networking, and learn how to understand how all these protocols relate.
The rest of the sections will be focused to learn how to work with users in Active Directory, how to create them and support them. I highly recommend you to have a computer to practice the Windows terminologies and new concepts learned in the course.
Are you ready to start your new challenge and get your next IT job? Enroll now in this course, and let’s begin the journey.
Study Skills – Improvement And Development
Study Skills - Aquire skills, tools, and knowledge for success
Created by Noah Merriby - Best-Selling Author, Entrepreneur & Award-Winning Speaker
Students: 1926, Price: Free
Our life long journey in the professional world starts with our education. That's exactly why study skills are essential for students who aim to make their educational journey a successful one. Study skills can take student's performance to a whole new level, it gives them to ability to finish more, in less time, and have more free time for themselves.
Get ready to learn revolutionary study skills that will take you to a while new level.
University | Drastically Improve your Study Skills in 1 hour
Effective learning strategies and time management, boost your number memory and increase your productivity
Created by Camilla Bergersen - Fire Safety Engineer
Students: 461, Price: Free
Are you about to start University, College or any other Tertiary Education? Would you like to get a head start on the first semester? Then this course is for you.
Having a degree is in many cases the fundamental building block of a successful career and can open countless doors for you. This course won’t just provide you with best tools and techniques but it will also teach you a sustainable way to study so that you can graduate without compromising your health.
What will you learn? You’ll not only learn how to plan your day like a pro, how to take amazing notes and how to successfully study remotely as well as in the classroom. You’ll also learn powerful techniques to drastically improve your memory to learn anything FAST. Lastly you’ll get a step-by-step guide on how to study for and write an exam. And more.
This course is designed as to be your experienced and comforting friend when entering university. I hope to bring you some peace of mind when it comes to your studies and how to navigate through this wonderful time. I believe that when we feel safe and encouraged we begin to feel brave and can become the best version of ourselves. At the end of the course I hope that you’ll feel more confident and can hold your head up high as you approach your new life.
This course will cover everything you need to know to start studying like a master (even if you are a beginner), including:
The Nr 1 Best Way to Learn Anything FAST
Preparing for University: 5 Ridiculously UsefulTips
How to handle nerves when you are about to start College and become confident
Crucial prep BEFORE a Lecture: How to Get Ahead (and what to bring)
Taking Better Notes; The 5 Best Methods
How to Regain Control When you Feel Overwhelmed in Class
Studies After a Lecture; Step-by-Step Guide
How to Study Text-Based Content
How to Remember Numbers You Aren't Interested In
The 3 Most Essential Study Methods That Work
The Most Powerful Way to Improve Your NUMBER Memory
Plan Your Day Like a Pro (and get more spare time)
Study Online + 5 Amazing Tools You Can't Live Without
Final Exam Week; Maximise Your Chances
24h Before the Exam: Do this (and stop studying at 4 pm)
Writing the Exam; 9 Essential Tips
Who is this course for? This course is designed for students who are just about to start a program or course in the engineering or technology subject area and want to learn the fundamentals of studying (both online and on site). Maybe you know that you are awesome (because you are) but you have absolutely no idea what to expect, how to prepare or what study methods that are suitable for college. Or you have already started college but struggle to plan, implement or write exams with satisfactory results. This course is for you as well.
Who is this course not for? This course is not for the experienced college student who already see results from their study methods and lives a well balanced life between studies and rest.
Why is this course only for students who are just about to start college in the engineering or technology subject area and want to learn the fundamentals of studying? Since I studied engineering myself I developed a lot of techniques applicable to math, physics, chemistry and the like. This means that the course is packed with methods to cover that! So if you are about to start a program that involves a lot of math, physics or chemistry you will definitely benefit from this course! We will of course cover how to study text-based content as well.
Learn from someone who has never failed an exam and knows the most current and effective ways to study!
Enroll now, and I'll see you in lesson 1!