Best Servicenow Courses

Find the best online Servicenow Courses for you. The courses are sorted based on popularity and user ratings. We do not allow paid placements in any of our rankings. We also have a separate page listing only the Free Servicenow Courses.

The Complete ServiceNow System Administrator Course

Learn how to administer, configure, and customize your ServiceNow instance!

Created by Mark Miller - ServiceNow Guru

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Students: 28792, Price: $109.99

Students: 28792, Price:  Paid

Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

After completing this course you should be able to:

  1. Create new users, groups, and roles

  2. Manage users and access

  3. Configure and customize lists and forms

  4. Create new applications on the NOW platform

  5. Leverage events and notifications

  6. Work with importing data through import sets

  7. Build custom reports

  8. Understand when to use UI policies, UI actions, business rules, script includes, and data policies

Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!

FAQs

Q: What version of ServiceNow does this cover?

A: This course has been updated for the Paris release and was originally recorded on the Kingston release.

Q: Can I follow along with my own instance?

A: Yes! I provide instructions on how you can obtain your very own personal developer instance

Features

  • Updated for the Paris release!

  • Quizzes

  • Practice Exam

  • Workbook

  • 1080p video recordings

Topics Covered

  1. The user interface

  2. Customizations including UI policies, UI actions, business rules, script includes, data policies

  3. Client-side versus server-side customizations

  4. Update sets

  5. Table administration & relationships

  6. Field types & reference fields

  7. Users, groups, & roles

  8. Access controls

  9. Impersonating users

  10. LDAP & SSO

  11. Incident Management

  12. Problem Management

  13. Change Management

  14. Configuration Management

  15. Service-Level Agreements

  16. Service Catalog Management

  17. Knowledge Management

  18. Service Portal

  19. System properties

  20. System diagnostics

  21. Events & notifications

  22. Workflows

  23. Import sets

  24. Reporting

  25. Custom application development

The Complete ServiceNow Developer Course

Learn how to develop on the ServiceNow platform!

Created by Mark Miller - ServiceNow Guru

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Students: 18945, Price: $109.99

Students: 18945, Price:  Paid

This course will teach you everything you need to know in order to start scripting on the ServiceNow platform. Whether you're creating custom applications or configuring advanced customizations, leveraging scripting on the ServiceNow platform is a requirement for any great ServiceNow administrator. 

This course includes over 70 lectures, containing over 8 hours of video, covering everything you need to know in order to master scripting on the ServiceNow platform. You'll learn how ServiceNow APIs work and where you can use them within the platform.

This course is composed of 10 sections, which covers all of the most important ServiceNow APIs so you can start developing on the platform as quickly as possible! Learn about GlideRecord, GlideSystem, GlideAjax, GlideForm, GlideUser, GlideDateTime, and many more ServiceNow APIs. Discover the power of Script Includes and how you can create your very own APIs within the ServiceNow platform. Create modern, asynchronous web apps using ServiceNow's GlideAjax API

Important: This is an intermediate level course. An understanding of JavaScript and ServiceNow is required. This course will not teach you JavaScript, although it contains many great resources for learning the language.

This course will cover all of the topics found within the Scripting in ServiceNow class. In addition to the lectures and slides, this course offers exercises and quizzes for each core section.

ServiceNow Kickstart: Basic Skills for CMDB Administration

ServiceNow Training for basic ServiceNow Administration to support the configuration of the CMDB

Created by Shivraj Vichare - Content Creator

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Students: 16115, Price: $19.99

Students: 16115, Price:  Paid

Note: This course was created on the pre-Eureka UI of ServiceNow (THATS A LONG TIME AGO!) As a result, you will see differences in the UI as well as supporting resources, for what is captured in this course and what is currently available in ServiceNow. With the release of Fuji, the UI changes are more apparent.

However, fundamentally, ServiceNow works the same way. What that means is that it is intuitive to map the steps in the current ServiceNow UI and follow the course accordingly using your own free ServiceNow Instance via the ServiceNow Developer Portal!

IF YOU ARE LOOKING FOR A COURSE THAT ALIGNS WITH THE LATEST RELEASE OF SERVICENOW, THIS IS NOT THE COURSE FOR YOU.

This course is what you need to Kickstart your ServiceNow knowledge as it aligns with the ServiceNow Administration to support the configuration of the CMDB.

It includes a series of videos that cover various aspects of ServiceNow to get you going with the Basics of ServiceNow Administration and give you an overview of various aspects and features of ServiceNow. 

Take this course to:

  • Understand the basic administration skills needed to support ServiceNow CMDB configurations

  • Prepare for your ServiceNow Interview

  • Administer ServiceNow

  • Refresh your SerivceNow Skills

  • Get familiar with ServiceNow

ServiceNow Certified Administration For Beginners

ServiceNow platform for beginners who would like to become Certified ServiceNow Administrator. Learn core fundamentals

Created by Syed Ali - Teaching Over 280,000 Students With Passion

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Students: 11645, Price: $109.99

Students: 11645, Price:  Paid

Welcome to Service Now Certified Administration For Beginners
Enterprise cloud computing at its best!

[Course Updated] October 2020: The Now Platform Paris® release upgrade kit is here. (Lecture 5)

Course Description

This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:

After taking this course, a successful student can:

Create new applications and new modules to establish an information hierarchy.
• Manage users, groups, and roles.
• Personalize and create forms and fields for the various roles and groups to target
company requirements.
• Define Service Level Agreements (SLAs), notifications, and reports.
• Interact with the ServiceNow Knowledge Base for company use.
• Implement Application Security by using high security settings and access controls.
• Populate the Configuration Management Database (CMDB) by defining
Configuration Items (CIs) for company use.
• Move data in and out of an instance using update sets, import sets, and transform
maps.
• Build Service Catalog items and variables, and apply workflows.

The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts.

Who Should Attend   

This course is designed for beginners with 0‑3 months of experience into a new deployment.   

Exam Prerequisites   

This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended.

Exam Structure

The exam consists of 60 questions delivered in a 90-minute period. The following table shows the
knowledge domains measured by this exam and the percentage of questions represented in
each domain.

Learning Domain -  Percent of Exam

1 Describe and Use the System Information Architecture 25%
2 Administer Users and Define Application Security 15%
3 Monitor, Communicate, and Report on Activity 15%
4 Implement Self-Service and Automation 30%
5 Configure and Maintain Service Now through Update Sets and Upgrades 15%
Total 100

Join thousands of other students and share valuable experience and projects

Get started today and join thousands of our happy students, many of whom have changed careers, created second incomes or added critical new skills to their tool kits. Our students have become successful web developers and are earning six figure salaries. Some are freelancing and earning even more with high scaled projects.

Ready to open new doors and become a smart, in-demand ServiceNow platform? You do need to put effort though Enterprise Cloud Computing at its best when you work with the ServiceNow Certified Administration For Beginners course, and is a great skill to add to your existing expertise or if you are a beginner!

See you in class!

Syed Raza, Team ClayDesk, and co-instructors!

ServiceNow Certified System Administrator Practice Exam 2021

Exam practice with detailed explanation for each answer

Created by Catalin Popa - ITSM Senior Consultant

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Students: 5626, Price: $99.99

Students: 5626, Price:  Paid

If you have decided to take on the Certified System Administrator exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.

This course is composed out of:

  • 180 Multiple Choice Questions and Answer with detailed explanation for each answer.

  • Bonus 60 True or False questions with the answers included.

  • The nature of the questions is based on the ServiceNow real exam blueprint.

The Complete Guide to Service Portal in ServiceNow

Learn how to configure, customize, and build Service Portals in ServiceNow!

Created by Mark Miller - ServiceNow Guru

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Students: 5469, Price: $99.99

Students: 5469, Price:  Paid

Description

Service Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.

In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!

We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.

Prerequisites

  1. A strong understanding of ServiceNow

  2. JavaScript

  3. AngularJS

Course Outline

The Complete Guide to Service Portal in ServiceNow will cover the following topics:

  1. The history of Service Portal

  2. Exploring the out-of-box Service Portal

  3. The anatomy of a portal

  4. Service Portal tools such as the Widget Editor

  5. Widgets and their components

  6. Widget instance options and the option schema

  7. The page and widget lifecycle

  8. Client and server-side development

  9. AngularJS directives

  10. Templates, providers, and dependencies

  11. Leveraging script includes within Service Portal

  12. Embedding widgets

  13. Communicating between widgets

  14. The record watch API

  15. How to theme a portal

  16. SCSS variables

  17. Page route maps

  18. Search and search sources

  19. Announcements

  20. Building a new portal

  21. And much more!

Customer Service Basics: Improve your Service now

The basic golden rules to kickstart your service

Created by James Starling - Business Coach & Trainer

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Students: 4683, Price: $19.99

Students: 4683, Price:  Paid

This course looks at the basics of Great Customer Service and how that can lead to greater success for your business with less reliance on paid advertising and marketing.  We look at the definition of Customer Service, the different outcomes that great service or poor service can lead to, and some simple ideas and examples to help you start thinking about how you can improve the service to your customers and prospective customers.

The course starts with an examination of what customer service means, we then look at the outcomes of great service vs poor service before moving on to some basic golden rules and some thinking points for you to focus on.  We also look at what happens when things go wrong, why simply offering a refund is not always the best way of handling a tricky situation - how do you take a customer complaint and turn it into a way to build better relationships with your customers?  Service should be at the very heart of your business, it's something that is 100% in your control.  We look at and test your Moments of Truth and find out what they mean to your customers.

This is a conversational course at a beginner level which may also be worth revisiting for more experienced professionals.  It's my hope that everybody comes away from this with at least one thing that they take on and use for the rest of their career and that by improving your service you develop yourself as well as your businesses.

I hope you enjoy the course....remember.....the key to great service is consistency!

Up & Running with ServiceNow

The best way to get started with ServiceNow!

Created by Mark Miller - ServiceNow Guru

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Students: 4027, Price: $89.99

Students: 4027, Price:  Paid

Are you just starting out in the world of ServiceNow? Are you having a hard time getting up and running with the platform? Maybe your company is transitioning to ServiceNow from another tool, or maybe you’re interested in starting your career as a ServiceNow developer? Whatever your case may be, this course will get you get up to speed on the ServiceNow platform.

Hello, my name is Mark Miller and I’ll be your instructor for this course. I have over 6 years of experience on the platform and have worked on 50+ ServiceNow projects.

Explaining ServiceNow in a clear and concise manner has always been a goal of mine. Unsatisfied by ServiceNow’s own attempt to explain their platform, I set out to create this course, which will do just that.

What can it do? What are the benefits of using the platform? Why might a CIO choose ServiceNow over their internal team of application developers? These are all questions we’ll explore in this course. We’ll also look at 6 use cases which leverage the ServiceNow platform, we’ll cover how to get your very own ServiceNow instance up and running for free, we’ll explore the ServiceNow docs and community, and introduce the user interface and navigating the platform. We’ll end the course by touring the Incident, Problem, Knowledge, and Service Catalog applications.

Thanks and I hope to see you in the Up & Running with ServiceNow course!

All You Need to Know About ServiceNow Administration

A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow

Created by Revanth Sodavaram Muni - ServiceNow Architect

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Students: 3637, Price: $89.99

Students: 3637, Price:  Paid

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

  • Get knowledge on configuring processes from scratch

  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

  • Comprehend the Admin activities in ServiceNow

  • Understand Basic ITSM Processes

  • Understand the Basic User Interface and Navigation in ServiceNow

  • Create Tables, Fields, Form Layouts, Views

  • Understand the core working of ServiceNow - Tables and Records

  • Create and Administer Users, Groups and Roles

  • Understand Different Types of Dictionaries/Fields

  • Import Data into ServiceNow Tables

  • Configure Application Menus and Modules

  • Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules

  • Create Security rules (ACL) to restrict user access

  • Define Service Level Agreements in ServiceNow

  • Build Service Catalog Items, Record Producers and Order Guides

  • Build Workflow to automate processes.

  • Create different Reports and add them on to Dashboards in ServiceNow

  • Have a clear idea on Knowledge Management

  • Trigger Email Notifications and Events

  • Migrate Customizations from one instance to Other through Update Sets

I always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your Question in the Q&A section, I will surely respond :)

All You Need to Know About REST Integration In ServiceNow

Uni-Directional and Bi-Directional REST Integration in Servicenow. Integration between two ServiceNow instances

Created by Revanth Sodavaram Muni - ServiceNow Architect

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Students: 3505, Price: $89.99

Students: 3505, Price:  Paid

This is an Intermediate level training course for ServiceNow. With a duration of more than 3 hours, split into 5 sections, the course covers the topics which are required for REST integration

For the instructions in this training course, latest Kingston Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a REST Messages and triggering them is covered in this course. An in-depth knowledge is provided at places wherever required.

After completing the course, you will be able to configure REST integrations between two systems fro the scratch, via Table API or import API.

Basic knowledge on scripting is recommended.

I highly recommend that the student has basic knowledge on Administration, especially table creation, Business rules, UI Actions, Import sets and Transform Maps. 

ServiceNow System Administrator (CSA) Mock Tests: July 2021

Practice for ServiceNow Certified System Administrator (CSA) exam with detailed answer explanations, screenshots & links

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

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Students: 2907, Price: $99.99

Students: 2907, Price:  Paid

Exam Purpose

Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed explained answers, all built in the latest Quebec release!

The CSA exam certifies that you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

User Interface & Navigation (20%)

  • ServiceNow Overview

  • Lists and Filters

  • Forms and Templates

  • Branding

Collaboration (20%)

  • User Administration

  • Task Management

  • Notifications

  • Reporting

Database Administration (30%)

  • Data Schema

  • CMDB

  • Application/Access Control

  • Import Sets

Self-Service & Process Automation (20%)

  • Knowledge Management

  • Service Catalogue

  • Workflows/Flow Designer

Introduction to Development (10%)

  • Scripting

  • Migration and Integration

  • Development

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

  • Multiple Choice (single answer)

    For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

  • Multiple Select (select all that apply)

    For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

ServiceNow Certified System Administrator (CSA): Quebec 2021

Prepare for ServiceNow CSA exam with the most comprehensive practice tests with detailed answers, screenshots and links

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

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Students: 2561, Price: $99.99

Students: 2561, Price:  Paid

Exam Purpose

Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed explained answers, images, screenshots and reference links, all built in the Quebec release!

The CSA exam certifies that you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

User Interface & Navigation (20%)

  • ServiceNow Overview

  • Lists and Filters

  • Forms and Templates

  • Branding

Collaboration (20%)

  • User Administration

  • Task Management

  • Notifications

  • Reporting

Database Administration (30%)

  • Data Schema

  • CMDB

  • Application/Access Control

  • Import Sets

Self-Service & Process Automation (20%)

  • Knowledge Management

  • Service Catalogue

  • Workflows/Flow Designer

Introduction to Development (10%)

  • Scripting

  • Migration and Integration

  • Development

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

  • Multiple Choice (single answer)

    For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

  • Multiple Select (select all that apply)

    For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

ServiceNow ITSM Processes

Learn all there is to know about the ITSM processes and how they apply in ServiceNow

Created by Catalin Popa - ITSM Senior Consultant

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Students: 1961, Price: $89.99

Students: 1961, Price:  Paid

What makes this course stand out from the crowd?

· Thorough introduction:

o ITSM

o ServiceNow

· Complete course, covers the most important ITSM processes:

  • Request Fulfillment

  • Problem Management

  • Change Management

  • CMDB – Configuration Management Database

  • Knowledge Management

  • Service Level Management

· Carefully designed, each lecture is divided into 5 parts:

o Definition

o Personas

o Use case(s)

o Process Diagram

o Demonstration(s)

· Quizzes and assignments at the end of each section.

· Engaging instructor (that's me) ready to answer your questions.

When to purchase this course?

  • You are starting or want to boost your IT career

  • You need a refreshment.

  • You want to explore a new platform

  • Rainy outside?!

  • Quarantined?!

The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don’t be left behind.

ServiceNow System Administrator from 0 to Hero

Complete beginner's guide for introduction to ServiceNow Administration -New York build

Created by Catalin Popa - ITSM Senior Consultant

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Students: 1945, Price: $99.99

Students: 1945, Price:  Paid

Hi there,

If you are curious to learn about the basics of ServiceNow or you are already working with the tool but need a refreshment, this is the course for you.

Why this one?

  • This course is complete, it has information about all the ServiceNow topics.

  • Duration is perfect - not too fast, not too boring.

  • Built from a real use case

  • Includes theory lectures and demonstrations for the same

  • Quizzes and assignments at the end of each section.

  • Engaging instructor (that's me) ready to answer your questions.

When to purchase this course?

  • You are starting your IT career

  • You need a refreshment.

  • You want to explore a new platform

  • Rainy outside?!

ServiceNow is rapidly growing and expanding its network, don't be left behind and start learning SNOW.

Ultimate ServiceNow GRC Course

New York 2020

Created by Brett DeHoag - Security and Risk Consultant

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Students: 1876, Price: $24.99

Students: 1876, Price:  Paid

Welcome to the Ultimate ServiceNow GRC course! Within this course you will learn how to use and begin to configure Policy and Compliance, Audit Management, Risk Management, and Vendor Risk Management applications. You will also learn tips and tricks for implementing the GRC applications. If you do not have a ServiceNow instance to practice on then don't worry, we will walk you through the steps to get your own FREE ServiceNow Developers instance. This course was made using the New York version of ServiceNow, but a lot of the features and items we discuss are also available on Madrid and Orlando.

All You Need to Know About Service Portal in ServiceNow

A one stop course for building Service Portal in ServiceNow

Created by Revanth Sodavaram Muni - ServiceNow Architect

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Students: 1834, Price: $89.99

Students: 1834, Price:  Paid

A detailed course on configuring Service Portal in ServiceNow.

All the key components of a ServicePortal are explained in detail.

Scripting in the widgets is also covered in rigorous sessions. Almost 60% of this course deals with scriptd in widgets.

Scripting part of this course majorly deals with AngularJS, JavaScript and HTML

So, it is recommended to have knowledge on them, but it is not mandatory. If the student is ready to learn new scripting languages, this course will be useful.

Hardware Asset Management in ServiceNow

The perfect course for managing Hardware Assets in ServiceNow! Unlock the full benefits of IT Asset Management (ITAM)!

Created by ITAM Institute - IT Training

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Students: 1736, Price: $34.99

Students: 1736, Price:  Paid

Are you an IT Asset Manager who wants to manage assets in ServiceNow? Or maybe you're already managing your organizations assets in ServiceNow, and you want to learn the best practices? If so, then this course is perfect for you!

In this course you will learn about:

  • Hardware Assets

  • Hardware Models

  • Relationship Between an Asset and a Configuration Item (CI)

  • Difference Between the Asset Repository and the Configuration Management Database (CMDB)

  • Consumables

  • Consumable Models

  • Contracts

  • Workflow of an Asset

  • Purchase Orders

  • Receiving Assets

  • Requesting Assets

  • Stockrooms

  • Hardware Asset Tracking

  • Transfer Orders

  • Vendor Management

  • Vendor Catalog Items

  • Asset Classes

  • Asset States and Substates

  • Parent and Child Relationships

  • Product Catalog

  • Service Catalog

  • Stock Rules

  • Asset Reports

  • Adding New Fields to the Asset Form (alm_hardware)

  • Creating your own IT Asset Management dashboard

  • Customizing the Hardware Asset Form

  • Return Merchandise Authorization (RMA)

  • IT Governance

  • The Different Stages of an Asset's Lifecycle

    • Planning

    • Acquisition

    • Deployment

    • Management

    • Retirement & Disposition

  • Importing Asset Records

  • Managing your IT Asset Inventory

Careers in the IT Asset Management (ITAM) industry are proving to be more and more common, so the need for solid skills and experience with ServiceNow is proving to be a basic requirement for all ITAM professionals.

Did you know that the average salary for an IT Asset Manager in the United States is $110k? This course will enable you to kick-start your career in IT Asset Management.

ITIL 4 also places a heavy focus on IT Asset Management, so maybe you're ITIL certified, and want to greater expand your knowledge into ITAM on ServiceNow.

This course is also great if you've just purchased and/or setup ServiceNow Discovery, and you're wanting to understand how to manage your hardware assets throughout their lifecycle. Although this course does not cover Software Asset Management (SAM) or License Management, it is a good segway into setting up ServiceNow for your Hardware Asset Management practice.

What is Hardware Asset Management (HAM)?

Hardware Asset Management is the management of your physical assets. From when an asset is requested, then procured, to eventually being retired and disposed, hardware asset management ensures that physical assets are fully tracked and managed throughout their lifecycle.

Hardware Asset Management also involves managing:

  • Warranties

  • Contracts

  • Vendor Agreements

  • Software Licenses

  • Non-IT Assets (infrastructure equipment, facilities assets, healthcare assets etc)

Study this course today and elevate you're career to the next level!

Maybe you're interested in taking the Hardware Asset Management Fundamentals course by ServiceNow, but don't want to pay the hefty price? Take this course today and learn the SAME information, and much more for 100x less!

Please note, this course was created on the Madrid release of ServiceNow. If you're using the New York, Geneva, Paris or Quebec release, not to worry, the topics and information covered in this course are still relevant and valid.

All You Need to Know About ServiceNow Development

A ServiceNow Developer course which gives the knowledge on how to configure the ServiceNow platform

Created by Revanth Sodavaram Muni - ServiceNow Architect

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Students: 1552, Price: $84.99

Students: 1552, Price:  Paid

This training course is for ServiceNow Development. With a duration of around 8 hours, split into 11 sections, the course covers the topics which are required for developing the ServiceNow platform.

For the instructions in this training course, the latest New York Version of ServiceNow instance is used and whole training will be in the latest UI 16. Some part of the course is recorded in Madrid version

This course contains close to 8 hours of training videos. The last section deals with the creation of custom applications based on requirements. In this section, we will be doing a Hands-on session in the ServiceNow system.

A real-time hands-on experience would give us more grip on the ServiceNow system rather than just going through fancy slides. That's the reason I focused on the content-oriented training course.

Please understand that this is an Intermediate Level Course. You should have some knowledge already on the ServiceNow Admin concepts. In addition to that, knowledge of any coding language is required to understand the course, as we are going to deal with the scripting part while configuring. Basic knowledge of Javascript is recommended.

We will be talking on many key scripting items in this ServiceNow Developer course.

Below are the key items which we would be covering;

  • Working in Application Studio for developing custom applications in ServiceNow

  • Directions on which configuration should be used - like Business rule or Client Script or UI Action, etc

  • Configuring Scripted Scheduled Jobs which run on a specified time period

  • Creating basic reports in ServiceNow platform

  • Good understanding of Server and Client APIs like GlideSystem, Glide Record, Glide Form, Glide Ajax, Glide User, etc

  • Making a column unique in a table

  • Useful methods in Out of The Box APIs

  • Setting ACL restrictions on tables and records in ServiceNow

This course would also help you to get closer to the concepts required for ServiceNow Application Developer certification

I always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your question in the Q&A section, I will respond :)

ServiceNow IT Service Management (CIS – ITSM) Practice Tests

Prepare for the ServiceNow Certified Implementation Specialist exam in IT Service Management (CIS-ITSM) [Quebec Release]

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

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Students: 1458, Price: $89.99

Students: 1458, Price:  Paid

Exam Purpose

Prepare for the ServiceNow Certified Implementation Specialist exam in IT Service Management (CIS-ITSM) with the most comprehensive set of practice questions with detailed explained answers, all built in the latest Quebec release!

The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

  1. Incident Management (25%)

  2. Problem Management (15%)

  3. Change and Release Management (25%)

  4. Knowledge Management (5%)

  5. Request Fulfillment (25%)

  6. Configuration Management Database (5%)

It is recommended to know the following for each ITSM application:

Baseline Application Functionality

  • Basic and advanced features in baseline installation of the current release

  • Functionality and features added or changed in the current release

  • State model and default process flow

  • Basic and advanced operations performed by users and the system

Architecture and Security

  • Key tables used in the application

  • Relationships among application tables

  • Roles and default Access Controls

  • Primary application components (Script Includes, Business Rules, etc.)

  • Integration capabilities

Business Cases / Use Cases

  • Value proposition

  • Key Performance Indicators and Benchmarks

  • Selection of appropriate features and functions to meet business requirements

Proven Practices for Implementation

  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

  • Implementation solutions that work in conjunction with baseline application functionality

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

  • Multiple Choice (single answer)

    For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

  • Multiple Select (select all that apply)

    For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Ultimate ServiceNow Security Operations Course

Madrid 2019

Created by Brett DeHoag - Security and Risk Consultant

"]

Students: 1202, Price: $24.99

Students: 1202, Price:  Paid

Welcome to the Ultimate ServiceNow Security Operations course! Within this course you will learn how to use and begin to configure Vulnerability Response, Security Incident Response, and Threat Intelligence applications. You will also learn how to configure various security tools with ServiceNow. If you do not have a ServiceNow instance to practice on then don't worry, we will walk you through the steps to get your own FREE ServiceNow Developers instance. This course was made using the Madrid version of ServiceNow, but a lot of the features and items we discuss are also available on Kingston and London.

ServiceNow Certified System Administrator(CSA) Practice Test

Latest ServiceNow Certified System Administrator questions, Delta Exams with added links, images and textual explanation

Created by Sudipto Mukherjee - Instructor & Biz Consultant

"]

Students: 1105, Price: $44.99

Students: 1105, Price:  Paid

This ServiceNow CSA Mocks are crafted from the direct questions that are asked in the ServiceNow CSA exams. The pattern has changed this year drastically, and ServiceNow is bringing new case based questions.

What you’ll learn

  • Questions and Answers for the ServiceNow Certified System Administrator exam with detailed explanation.

  • Tackling different questions that are specific to your forthcoming exam(MCQ, Multiple Choice and True/False).

Are there any course requirements or prerequisites?

  • A pre-reading of the ServiceNow Administration module would be preferred.

  • Basic experience in working with the ServiceNow tool.

Who this course is for:

  • New ServiceNow users

  • Existing ServiceNow users

  • Students

  • ITSM Consultant

Exam Structure :

The exam consists of approximately (60) questions.

1) Multiple Choice (single answer) For each multiple-choice question on the exam, there are at least four possible responses. The candidate selects one response which most accurately answers the question.
2) Multiple Select (select all that apply) For each multiple-select question on the exam, there are at least four possible responses. Multiple-select questions have two or more correct responses.
3) True/False (only in practice tests, not in mainline exam).

(Note: Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ServiceNow Fundamentals training prerequisite. Voucher codes are non-transferable and provides the candidate eligibility to sit for the Certified System Administrator exam only.)

Basic ServiceNow Scripting for Beginners

ServiceNow - Crash course in Scripting

Created by Rajalakshmi Rathinasabhapathy - IT - ServiceNow Architect and Consultant

"]

Students: 879, Price: $44.99

Students: 879, Price:  Paid

Dear Learners ! Welcome you all again to my new course.

We all know apparently that ServiceNow got a great hold in the industry and expected to still bloom more in the upcoming years. It's never too late to acquire a new technical skill.

This is the first version of scripting lesson and would be updated regularly going forward. I have created this ServiceNow basic scripting course to share my knowledge on how to start writing a simple code in ServiceNow adhering to the best practices and build strong foundation to your development career. The course covers both the client‑side and server‑side scripting, also inclusive of basic UI programming.

The course majorly helps ServiceNow professionals who are already working on the platform but have tough time with the Scripting and areas of configuration where few lines of coding is required on day-to-day basis. I have given mindful thought about covering all the technical areas in this course, yet if I have missed any, will update in the future considering the feedbacks.

In order to take full advantage of the course, please utilise the snippet of codes by typing in by yourself, rather copy-pasting from the course. You can request for a free Personal Developer Instance from the ServiceNow Developer site and exploit features, code and store at your ease. Also, with an additional note, you would be required to refresh the instance before completion of 10 inactive days, else the instance will be reclaimed.

For any further assistance, please feel free to contact me at +91 9003549625 (India) or +34 672571798 (Spain)

Happy to help with your career and see you grow !

ServiceNow Certified System Administrator Practice Exam 2021

Pass in 1st attempt. Practice sets are bundled with exam tips + answer explanation. Covers latest CSA exam changes

Created by Nick Maddinson - Technology Leader | 15+ years Enterprise Software Experience

"]

Students: 763, Price: $19.99

Students: 763, Price:  Paid

Planning to attempt ServiceNow Certified Administrator Exam ?  Look no further, this course is the key to 100 % success. 

COURSE BENEFITS -

1. Real CSA exam-like UI simulator and ability to review answers back and forth. Gain confidence in timing all questions within the stipulated time and do a dry run of your preparation in the best possible way.

2. 250+ real world questions from all the topics of ServiceNow Exam Blueprint are covered in these practice test(s). After taking the test(s), you will be able to review explanation for questions as per official ServiceNow documentation to enhance your knowledge on exam topics. Identify gaps with a comprehensive result analysis. Review answers with explanations to achieve accuracy. The course context suffices everyone to correct answers & it's relevant explanation.

4. Dedicated support for queries through a "DM "or "Q & A section". Expect a response within 1 business day.

5. Access this course seamlessly through Udemy portal and Udemy mobile app.

Important NOTE -

  1. Eliminate answers one at a time and drill down enough about the topic to pick the right one between the remaining two.

  2. Don’t memorise the answers, content in practice tests may or may not be the same as the CSA exam. They aren’t but the topics and content are. Passing the exam needs subject knowledge of ServiceNow and hands on expertise with the platform. When you get to the point where you stop having "ah-ha" moments, you're ready for the real exam. Wishing you the very best.

FAQs

Q: What version of ServiceNow does this cover?
A: The content of this course covers upto the Quebec (2021) release of ServiceNow. The course is duly reviewed every 2 weeks for new additions and review of feedback. Last reviewed on 19th July 2021. Questions in these practice tests are curated to test understanding of concepts behind the platform architecture and associated terminology specific to administration. Look at it as a preparation check to validate readiness and close gaps of understanding, if any.

ServiceNow CIS – Discovery Practice Exams | Quebec | 2021

Service Now Certified Implementation Specialist - Discovery

Created by Adam Menkiewicz - Service Now Consultant

"]

Students: 457, Price: $89.99

Students: 457, Price:  Paid

Hello fellow ServiceNow consultant!

In this Practice Exams you will find possible test questions that will help you pass your Service Now CIS Discovery exam. I will continue to update this course with DELTA exams for future ServiceNow releases.

Keep in mind that these are questions & answers only, it is advised to complete Discovery Fundamental course to have full understanding of the topic.

Thank you and good luck!

Below you will find excerpt from oficial ServiceNow Certified Implementation Specialist – Discovery Exam Specification:

Exam Purpose

The ServiceNow Certified Implementation Specialist – Discovery exam certifies that a successful candidate has the skills and essential knowledge to configure, administer, implement, and maintain the Discovery application within the ServiceNow platform

Exam Audience

The ServiceNow Certified Implementation Specialist – Discovery exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Implementer or Administrator.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site.

Recommended Knowledge & Education

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.

• CIS-Discovery: Certification Test Prep

• Certified System Administrator

• ITIL v3 Foundations Certified

Exam Results

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

ServiceNow Professional Suite Certification Path: All Micros

Practice for PA, PI, and VA Micro Certification tests for ServiceNow ITSM, CSM, and HR Professional Suite Certifications

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

"]

Students: 442, Price: $89.99

Students: 442, Price:  Paid

Exam Purpose

Prepare for all required micro certificate exams (i.e. Performance Analytics (PA), Predictive Intelligence (PI), and Virtual Agent (VA)) for all ServiceNow Professional Suite Certifications (i.e. IT Service Management (ITSM), Customer Service Management (CSM), and Human Resources (HR)) with the most comprehensive set of practice questions with detailed explained answers, all built in the latest Paris release!

ServiceNow ITSM, CSM, and HR Professional Certifications are known as Suite certifications which are aggregations of multiple certifications that align to the respective product packages and are automatically granted when the required certification set is complete.

Becoming a certified Professional means you have the resources, knowledge, and experience necessary to create and work records through each of the covered application lifecycles. You will be able to demonstrate each application lifecycle from a persona viewpoint, articulate the value and the baseline features of each of the covered applications and start thinking about the key decisions to be made during the implementation of these ServiceNow applications.

Please note that the mainline certification exams (i.e. CIS-ITSM, CIS-CSM, and CIS-HR) are NOT included in this practice test course.

Exam Preparation

There are 2 to 3 micro certification exams in a ServiceNow Professional Suite Certification:

  1. ServiceNow Performance Analytics (PA) Micro-Certification exam (included in ITSM and CSM Professional Suites)

  2. ServiceNow Predictive Intelligence (PI) Micro-Certification exam (included in ITSM and CSM Professional Suites, and HR Professional and Enterprise Suites)

  3. ServiceNow Virtual Agent (VA) Micro-Certification exam (included in ITSM and CSM Professional Suites, and HR Professional and Enterprise Suites)

The ServiceNow HR Enterprise Suite Certification has an additional micro certification requirement which is added here as a bonus exam:

  • ServiceNow Enterprise Onboarding and Transitions / Lifecycle Events (EOT/LE) Micro-Certification exam

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. These should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Micro PA Exam Scope

  1. Performance Analytics Architecture (30%)

  2. Performance Analytics Deployment (20%)

  3. Performance Analytics Metrics and KPIs (25%)

  4. Performance Analytics Visualisations (25%)

Micro PI Exam Scope

  • Predictive Intelligence architecture (10%)

  • Predictive Intelligence Frameworks (50%)

  • The Predictive Intelligence implementation process (30%)

  • Training the ServiceNow instance (10%)

Micro VA Simulation Exam Scope

  • Implementing Virtual Agent (50%)

  • Implementing Natural Language Understanding (NLU) (50%)

Micro EOT/LE Exam Scope

  • Lifecycle Events Configuration (50%)

  • Lifecycle General Knowledge (30%)

  • Lifecycle Events Roles (20%)

Exam Structure (PA, PI, EOT/LE)

The mainline exams (i.e. CIS-ITSM, CIS-CSM, and CIS-HR) consist of approximately (60) questions. The PA and PI exams consist of approximately (15) questions. The EOT/LE exam consists of approximately (10) questions; however, the practice tests in this course are structured in a 60-question format to align with the mainline certificates. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

  • Multiple Choice (single answer)

    For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

  • Multiple Select (select all that apply)

    For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Simulation Exam Structure (VA)

To achieve the ServiceNow Virtual Agent micro-certification, you should undertake a simulation-based exam which is 60-minute long and consists of approximately (14) tasks. For each task on the examination, you must complete the assigned work within a task and validate.

The assessment simulator allows you to show your knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying your work is done correctly.

ServiceNow Certified System Admin (CSA) Quebec Delta Tests

Prepare for ServiceNow System Administrator (CSA) Delta exam with detailed answer explanations, screenshots & hyperlinks

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

"]

Students: 403, Price: $89.99

Students: 403, Price:  Paid

Exam Purpose and Audience

ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.

The ServiceNow CSA Quebec Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release, and how these interact with existing functionality. The ServiceNow CSA Delta exam is only available to currently certified individuals within 15 days after the Quebec release's general availability date.

Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credential current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.

Exam Scope

User Interface & Navigation

  • ServiceNow Overview

  • Lists and Filters

  • Forms and Templates

  • Branding

Collaboration

  • User Administration

  • Task Management

  • Notifications

  • Reporting

Database Administration

  • Data Schema

  • CMDB

  • Application/Access Control

  • Import Sets

Self-Service & Process Automation

  • Knowledge Management

  • Service Catalogue

  • Workflows/Flow Designer

Introduction to Development

  • Scripting

  • Migration and Integration

  • Development

Exam Preparation

ServiceNow CSA Delta exam is a non-proctored, timed exam consisting of approximately (9) questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:

   • New features and functionality

   • Updated or changed features and functionality

   • Deprecated features

Once the exam starts, you will have 60 minutes to complete it.

Source Materials

Delta exam questions are based on the Quebec Release Notes and product documentation that describe the updates to this release's products and features.

Question Formats and Responses

   • Multiple Choice (single answer):

For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

   • Multiple Select (select all that apply):

For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.

ServiceNow ITSM Professional Suite Certification Mock Tests

Practice for ServiceNow IT Service Management (ITSM) Professional Suite Certification exams (built in Quebec Release)

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

"]

Students: 276, Price: $89.99

Students: 276, Price:  Paid

Exam Purpose

Prepare for the ServiceNow IT Service Management (ITSM) Professional Suite Certification exams with the most comprehensive set of practice questions with detailed explained answers, all built in the latest Quebec release!

ServiceNow ITSM Professional Certification is known as a Suite certification which is an aggregation of multiple certifications that aligns with the ITSM product packages and is automatically granted when the required certification set is complete.

Becoming IT Service Management Professional certified means you have the resources, knowledge, and experience necessary to create and work records through each of the covered ITSM application lifecycles. You will be able to demonstrate each application lifecycle from a persona viewpoint, articulate the value and the baseline features of each of the covered ITSM applications and start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications.

Exam Preparation

There are 4 different exams for the ServiceNow ITSM Professional Suite Certification:

  1. ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM) exam

  2. ServiceNow Performance Analytics (PA) Micro-Certification exam

  3. ServiceNow Predictive Intelligence (PI) Micro-Certification exam

  4. ServiceNow Virtual Agent (VA) Micro-Certification exam

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. These should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

CIS-ITSM Exam Scope

  1. Incident Management (25%)

  2. Problem Management (15%)

  3. Change and Release Management (25%)

  4. Knowledge Management (5%)

  5. Request Fulfillment (25%)

  6. Configuration Management Database (5%)

Micro PA Exam Scope

  1. Performance Analytics Architecture (30%)

  2. Performance Analytics Deployment (20%)

  3. Performance Analytics Metrics and KPIs (25%)

  4. Performance Analytics Visualisations (25%)

Micro PI Exam Scope

  • Predictive Intelligence architecture (10%)

  • Predictive Intelligence Frameworks (50%)

  • The Predictive Intelligence implementation process (30%)

  • Training the ServiceNow instance (10%)

Micro VA Simulation Exam Scope

  • Implementing Virtual Agent (50%)

  • Implementing Natural Language Understanding (NLU) (50%)

Exam Structure (CIS-ITSM, PA, PI)

The CIS-ITSM exams consist of approximately (60) questions. The PA and PI exams consist of approximately (15) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

  • Multiple Choice (single answer)

    For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

  • Multiple Select (select all that apply)

    For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Simulation Exam Structure (VA)

To achieve the ServiceNow Virtual Agent micro-certification, you should undertake a simulation-based exam which is 60-minute long and consists of approximately (14) tasks. For each task on the examination, you must complete the assigned work within a task and validate.

The assessment simulator allows you to show your knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying your work is done correctly.

ServiceNow Certified Developer Practice Exam 2021

Most comprehensive practice sets bundled with exam tips + valuable answer explanation. Covers latest CAD exam changes

Created by Nick Maddinson - Technology Leader | 15+ years Enterprise Software Experience

"]

Students: 222, Price: $19.99

Students: 222, Price:  Paid

COURSE HIGHLIGHTS

1. Practice with real CAD exam-like interface and an ability to review answers back and forth. Gain confidence in timing all questions within the stipulated time and dry run your preparation in the best possible way

2. This course is an ideal preparation for ServiceNow professionals to get certified as a ServiceNow Certified Developer. Each of the 175+ questions are aligned with real exam, carefully designed to test understanding of the concepts behind the platform and development jargons associated to it and consolidated with other actual exam experience(s).  After taking the test(s), you will be able to review explanation for questions as per ServiceNow documentation to enhance your knowledge on exam topics. 

3. Questions from all topics as per the ServiceNow Developer Exam Blueprint are covered in these practice test(s). Identify gaps of understanding after attempting the test(s). Review answers with explanations and try again to achieve accuracy.

Important NOTE -

  1. Eliminate answers one at a time and drill down enough about the topic to pick the right one between the remaining two.

  2. Don’t memorise the answers, content in practice tests may or may not be the same as the CAD exam. They aren’t but the topics and content are. Passing the exam needs subject knowledge of ServiceNow and hands on expertise with the platform. When you get to the point where you stop having "ah-ha" moments, you're ready for the real exam. Wishing you the very best.

FAQs

Q: What version of ServiceNow does this cover?
A: The content of this course covers upto the Quebec (2021) release of ServiceNow. The course is duly reviewed every 2 weeks for new additions and review of feedback. Last reviewed on 19th July 2021.

Q: Can I pass the exam using this course as a guide?
A:  This course is based on the ServiceNow Certified Developer exam blueprint and will significantly increase chances to pass the exam. This course is intended to review your readiness and help you identify and improve in exam areas where you lack context. Course context should suffice anyone to correct answer & its explanation provide there in.

ServiceNow IT Service Management (ITSM) Quebec Delta Tests

Practice for ServiceNow CIS IT Service Management Delta exam with detailed answer explanations, screenshots & hyperlinks

Created by Ali Saghaeian - ServiceNow Certified Implementation Specialist

"]

Students: 192, Price: $89.99

Students: 192, Price:  Paid

Exam Purpose and Audience

ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.

The ServiceNow CIS-ITSM Quebec Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release, and how these interact with existing functionality. The ServiceNow CIS-ITSM Delta exam is only available to currently certified individuals within 15 days after the Quebec release's general availability date.

Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credential current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.

Exam Scope

  1. Incident Management

  2. Problem Management

  3. Change and Release Management

  4. Knowledge Management

  5. Request Fulfillment

  6. Configuration Management Database

It is recommended to know the following for each ITSM application:

Baseline Application Functionality

  • Basic and advanced features in baseline installation of the current release

  • Functionality and features added or changed in the current release

  • State model and default process flow

  • Basic and advanced operations performed by users and the system

Architecture and Security

  • Key tables used in the application

  • Relationships among application tables

  • Roles and default Access Controls

  • Primary application components (Script Includes, Business Rules, etc.)

  • Integration capabilities

Business Cases / Use Cases

  • Value proposition

  • Key Performance Indicators and Benchmarks

  • Selection of appropriate features and functions to meet business requirements

Proven Practices for Implementation

  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

  • Implementation solutions that work in conjunction with baseline application functionality

Exam Preparation

ServiceNow CIS-ITSM Delta exam is a non-proctored, timed exam consisting of approximately (9) questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:

   • New features and functionality

   • Updated or changed features and functionality

   • Deprecated features

Once the exam starts, you will have 60 minutes to complete it.

Source Materials

Delta exam questions are based on the Quebec Release Notes and product documentation that describe the updates to this release's products and features.

Question Formats and Responses

   • Multiple Choice (single answer):

For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

   • Multiple Select (select all that apply):

For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.

ServiceNow Certified System Administrator CSA

ServiceNow CSA

Created by ServiceNow Professional hda - Snow Senior Consultant

"]

Students: 35, Price: $89.99

Students: 35, Price:  Paid

Servicenow CSA Exam Preparation.

It is really a very good practice before you take you CSA.

New*** Quebec Delta for CSA

The ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow Certified System Administrator.

Exam Purpose

The ServiceNow System Administrator Certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Successfully passing this Certification exam also establishes a set of skills necessary to continue in the ServiceNow Certification paths. It is a prerequisite for advanced courses.

Exam Audience

The ServiceNow System Administrator Certification exam is available to ServiceNow customers, partners, sales engineers, and others interested in becoming a ServiceNow Certified System Administrator.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Exam Scope

Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub- skills should NOT be considered an all-inclusive list of exam content.

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination,there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response which most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Sample Question(s)

Sample Item #1:

Which one of these applications is available to all users?

A. Change

B. Incident

C. Facilities

D. Self Service

Correct Answer: D