Best Desktop Support Courses

Find the best online Desktop Support Courses for you. The courses are sorted based on popularity and user ratings. We do not allow paid placements in any of our rankings. We also have a separate page listing only the Free Desktop Support Courses.

Learn Tableau Desktop for Accurate Business Analysis

Hit the ground running with Tableau Desktop - develop 10 core skills for one of the fastest growing job markets in IT!

Created by Jane Crofts - Tableau Partner and Tableau Qualified Associate

"]

Students: 66043, Price: Free

Students: 66043, Price:  Free

Let's decide if this course is right for you.

  1. Have you recently started, or are you planning to start, using Tableau Desktop in your business?
  2. Are you looking to quickly build your skills in Tableau Desktop?
  3. Are you looking for Tableau Desktop skills that can be immediately put to use in analysing your business?

If you answered ‘yes’ to these questions, then this course is for you!

This course will give you the skills you need to jump straight in to using Tableau Desktop in your business.

Presented in a business context and working step-by-step through an instructor-led case study, this course goes beyond simply teaching the functions of Tableau Desktop. This course uses real-world business problems to give you 10 core skills that business users should have when using Tableau Desktop.

The 10 Tableau Desktop core skills covered by this course are:

    Bar & Line Charts

    Pie Charts

    Geographic Maps

    Scatter Plots

    Groups

    Area Charts

    Filters

    Dual Axis Charts

    Crosstabs and calculations

    Actions

An additional “Bonus Round” provides some more advanced skill development in formatting data, blending data, creating custom design elements and using responsive dashboard elements to build more sophisticated dashboards.

In addition to the video lectures and supporting notes, you will receive a range of workbooks and additional tools that you can use again and again. These tools and templates have been developed and tested over many years of consulting to organisations of all sizes using Tableau Desktop.

Basic Life Support (BLS)

Learn BLS online, anywhere, anytime! Created by physicians and adheres to the latest ILCOR Standards and Guidelines

Created by Save a Life Certifications by NHCPS - Physician at NHCPS

"]

Students: 60436, Price: Free

Students: 60436, Price:  Free

      Knowing the process of Basic Life Support (BLS) is critical in responding to life-threatening emergencies. The newest BLS course guidelines focus on doing several tasks simultaneously with a group process that promotes efficiency and minimization of errors. 

      This course will teach participants how to perform life support techniques including chest compressions, basic airway management, rescue breathing, AED use for defibrillation and more. 

      The course package includes: 

      - An online BLS study guide 

      - A BLS instructional presentation 

      NOTE - This course is for training in basic life support.  

Computer Basics – Windows 7/10 – Desktop IT Support Training

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers

Created by John Courtenay - Desktop Support Engineer

"]

Students: 39546, Price: $19.99

Students: 39546, Price:  Paid

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.

Some examples of included modules are as follows:

· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.

· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.

· How to identify the operating system of a computer you are investigating a problem with.

· How to determine the hostname and IP address of a computer system

· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.

· How to setup a network printer that is located on your organisation’s local area network.

· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.

How to get a job in IT

What they don't teach you in school but probably should

Created by Bryan Cairns - Computer Guru

"]

Students: 32085, Price: $24.99

Students: 32085, Price:  Paid

Have you ever wanted to sit down with a hiring manager and ask them very simply how do you get a career in information technology...

  • How to apply for a job?

  • Why you never got an interview?

  • What are resume best practices?

  • How to have a great interview? 

  • How to get the job offer?

  • What to do when you get a job offer?

Applying for a job is challenging, there are so many unknowns. Having a career can be life changing. Often you send your resume and never get a call back. This course is going to teach you everything you need to know to apply for and consistently get a job in the IT field. This course is designed from thousands of hours of personal and professional experience gained from my own career along with the perspective of my peers. I am an IT professional with decades of experience that range from entry level call centers, computer programming, servers, networks, virtualization, cloud computing, databases, mobile devices, project management, and IT management. I have been on both sides of the interview table, and offer a unique perspective on the hiring process.

Computer Network Fundamentals- IT Helpdesk & Desktop Support

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians

Created by John Courtenay - Desktop Support Engineer

"]

Students: 21216, Price: $19.99

Students: 21216, Price:  Paid

Over this course, you'll learn some of the basic fundamentals surrounding computer networking and the OSI Model, topics include the following:

* Switches vs Hubs

* Half duplex and full duplex data transmissions

* IPv4 and IPv6

* Quality of Service (QoS) and how this works

* High level explanations of each layer of the OSI Model and how they relate to networking.

Whilst this is mainly aimed at beginners, this course may also be useful as a refresher for anyone who has been the industry for a year or two and is looking to move up the career ladder, i.e. if you are currently a service desk technician and are looking to move up to desktop or even infrastructure / network support in the future.

Note that whilst the information on this course was correct at the time of creation, it may be updated from time to time as technology improves and moves on. For example, if there is a time when IPv6 starts to become widely used, additional information will be added accordingly. Although at the time of writing IPv4 is primarily used, this doesn't mean you won't encounter IPv6 every now and again.

Also included are some real-world examples of how the OSI Model is applied in a corporate environment, as well as how troubleshooting tasks make use of this model.

The Complete Computer Basics Guide for Beginners: 2021

Master Computer Fundamentals , Windows 10, Microsoft Word, PowerPoint, Excel, Desktop Support, Basic Computer Skills

Created by Sarmad Jadoon - Learn Programming Academy

"]

Students: 19927, Price: $29.99

Students: 19927, Price:  Paid

The Computer Defined, Data versus Information,

Classification of Computers based on how data is handled (Analog Computers, Digital Computers Hybrid Computers)

Computers for Individual Users or Personal Computers (Desktop Computers,Workstations, Laptops, Notebooks, Tablets, Handheld PCs, Smartphones)

Computers for Organizations (Network Server, Mainframes, Minicomputers, Supercomputers)

Parts of Computer System (Hardware , Software, User and Data)

Information Processing Cycle (Input, Processing, Output, Storage)

Computer Hardware Categorized ( Processing Devices, Memory Devices, Input and Output Devices, Storage Devices, Bus Interconnection)

System Software versus Application Software (Different categories of System and Application Software)

Input Devices ( Mouse, Keyboard, QWERTY keyboard layout and keys explained in detail, Different variants of mouse explained)

Other ways to Input Data ( Pen based input, Touch Screens, Game Controllers i.e. joysticks and game pads)

Other ways to Input Data ( Optical Input Devices i.e. Bar Code Readers, Scanners, Handheld versus Flatbed scanner)

Other ways to Input Data (Audiovisual Input Devices i.e. Microphones, MIDI, Digital Cameras)

Video (Monitors and their types, Video cards explained, Projectors)

Sound ( Sound Systems, Sound Cards, Headphones and Headsets)

Printing (Commonly used printers, High quality printers)

Data Representation in Computers

Transforming Data into Information

Devices that Affect Processing Speed

Modern CPUs

Advanced Processing Topics

Extending the Processing Power

Microsoft Office 365

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Windows Basics

Storage Devices

Internet and World Wide Web

Major Services Provided by Internet

How the Web works ?

Using the browser to navigate the World Wide Web

Search Engines

Advanced Cardiac Life Support (ACLS)

Learn ACLS entirely online! Created by physicians and adheres to the latest ILCOR Standards and Guidelines

Created by Save a Life Certifications by NHCPS - Physician at NHCPS

"]

Students: 19709, Price: Free

Students: 19709, Price:  Free

Advanced Cardiac Life Support (ACLS) will prepare you to respond to life-threatening emergencies in the adult population with advanced interventions. This ACLS course is based on the latest guidelines which focus on doing several tasks simultaneously with a group process that enables efficiency and minimization of error. 

This course will teach participants how to perform advanced emergency interventions as well as review foundation theories including Basic Life Support, Anatomy and Physiology of the Heart, the Resuscitation Team, a Systematic Approach, Life-Threatening Issues, Medical Devices, Bradycardia, Tachycardia, and much more. 

        The course package includes: 

        - ACLS Self-Assessments and Review Questions 

        - ACLS Lectures and Video Presentations 

        NOTE - This course is for training in Advanced Cardiac Life Support (ACLS). 

Pediatric Advanced Life Support (PALS)

Learn PALS entirely online! Created by physicians and adheres to the latest ILCOR Standards and Guidelines

Created by Save a Life Certifications by NHCPS - Physician at NHCPS

"]

Students: 19189, Price: Free

Students: 19189, Price:  Free

Pediatric Advanced Life Support (PALS) will prepare you to respond to life-threatening emergencies in the pediatric population with advanced interventions. This PALS course is based on the latest guidelines which focus on doing several tasks  simultaneously  with a group process that enables efficiency and  minimization of error. 

This course will teach participants how to perform advanced emergency interventions as well as review foundation theories including Basic Life Support, Anatomy and Physiology of the  Heart, the Resuscitation Team, a Systematic Approach, Life-Threatening Issues, Medical Devices, Bradycardia, Tachycardia, and much more. 

The course package includes: 

          - PALS Self-Assessments and Review Questions 

          - Pediatric Advanced Life Support (PALS) Provider Handbook

          - Numerous PALS Lectures and Video Presentations 

NOTE - This course is for training in Pediatric Advanced Life Support (PALS). 

Create your resume for IT

With or without experience you can create a resume that will catch the attention of recruiters

Created by Yuri Adeodato - Senior Software Engineer

"]

Students: 16855, Price: Free

Students: 16855, Price:  Free

About the course

IT has a very competitive market. Hundreds of job openings shows up every day, but when a good opportunity appears, dozens of candidates apply to it. The difference between being called for an interview or not, can be your resume.

Creating a resume is not a simple task, experts say a recruiter takes an average of 6 to 8 seconds to check a resume and decide whether to discard it or select it. No wonder this happens, a good job may receive hundreds of resumes.

Due to the large number of candidates, minor mistakes in the resume can make a recruiter discard it even if the candidate has a great experience.

At the end of this course, through tips and examples of how to fill out each section, you will be ready to create a good curriculum for IT.

Culture | How to Support Team Culture

Understand how to create an atmosphere that has a sense of team for a diverse group of people

Created by Learoy Tonight - Bite Size Learning

"]

Students: 16783, Price: Free

Students: 16783, Price:  Free

Culture is not so easily defined. We think about culture as the mix of ingredients to get a recipe right. How to support team culture with Learoy Tonight will provide you with the skills and knowledge to understand what drives culture and what you can do to create and foster the one that's right for you.

If culture is about a feeling or an atmosphere then how do you create one that has a sense of a team? Whatever your mix, it's going to come with some sort of diversity; of skillset, ways of thinking, personalities, backgrounds, religions, ways doing things. Whatever it is, your culture should be able to bring them all together to work in some sort of harmony.

So, what are you all together for?

Each lecture in this course has been carefully selected for you to explore how to implement relevant and meaningful strategies to support you as a leader and culture driver now and in the future.

This course will provide you with many tips and tricks you can utilize inside and out of your workplace, it will encourage and motivate you to really understand and support the environment you're trying to create.

Learoy Tonight is a fresh business with interesting and modern ideas towards education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We are excited about education and want to give you the opportunity to be the best you can be.

This course will take you approximately 30 to 45 minutes to complete and will cover all of the things you need to pull together your team. Our content will give you the opportunity to listen to experts and understand relevant models for you to use on your journey to a strong team culture. This will be an experience to enjoy with a collection of videos, interviews and engaging imagery throughout our presentations.

This course is a small section of our Culture: In the Mix journey. If you would like to really challenge yourself, join us for the entire culture building experience.

What are you waiting for? Start tonight, be on your way to amazing culture tomorrow.

Desktop Support IT Support IT Fundamentals Training Course

Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician

Created by Muhammad Ismail - Software Engineer Front End Web Developer

"]

Students: 16538, Price: $29.99

Students: 16538, Price:  Paid

Desktop Support IT Support IT Fundamentals Training Course

Desktop Support and Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician and  can learn Desktop Support IT Support IT Fundamentals Training Course Desktop Support and Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician

IT Support Desktop  and IT fundamentals

IT Troubleshooting it help you about the IT Support and IT Desktop Support you can learn about all basic to advance level of these program according to your requirements

desktop support technician

Technical Support Fundamentals

Desktop Support IT Support IT Fundamentals Training Course

Desktop Support and Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician

help desk support technician

Desktop Support IT Support IT Fundamentals Training Course

Desktop Support and Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician and  can learn Desktop Support IT Support IT Fundamentals Training Course Desktop Support and Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician

Description of course layout

Desktop Support IT Support IT Fundamentals Training Course

Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician

Desktop Support IT Support IT Fundamentals Training Course

The Desktop Support Information Technology Technician Engineer can work as there area of IT and which is the best for Technical Support Fundamentals of IT and Networking Technologies

Desktop Support IT Support

IT Troubleshooting Desktop support technician

Technical Support Fundamentals help desk support technician

Desktop Support IT Support IT Fundamentals Training Course

Desktop Support can learn IT Support how can learn about IT Troubleshooting help you to learn about the basic Desktop support technician

Technical Support Fundamentals

Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician help desk support technician

The Complete Computer Basics Course: Master Using Computer

Basic Computer Course - IT Support - Computer Fundamentals - Desktop Support - Basic Computer Skills

Created by JM Ekhteyari - BestSelling Course Creator & WordPress Website Designer

"]

Students: 16349, Price: $99.99

Students: 16349, Price:  Paid

The Complete Basic Computer Course: Master Using Computer: Basic Computer Course - Desktop Support - It Support - Computer Basics- Computer Fundamentals - Basic Computer Skills

Understand every concept of Computer science and becoming a master using it. we all have computers or we are computer students so, in this course, I am focused to help you understand every essential thing you need for the first time because Computer Basic is the #1 thing you have to learn.

Computer concepts are taught in this basic computer course. We will give deeper on input, output, CPU, ram, and storage devices. These concepts will help you to feel easier using a computer. here is the deal. And these topics will increase your creativity and you become independent in finding the right thing.

I used a trick of explaining the art of buying a computer so you understand the advantages of 5 computer components. In this way, it is easier for you to see the use of every component and buy a better computer next time. Let's go with a quick win.

Today, you decided to buy a computer. the first question you should ask is, "What do you want to do with a computer?, What are your goals?".

Windows, Windows Troubleshooting, and Maintenance is another issue for most people. I have put time for them to help you become good at software. It is System software so let's be great at using it. We will learn everything about Windows 10 (From login screen to Windows installation)

By Taking The Complete Basic Computer Course: Master Using Computer You Wil Be Able To:

  • Identify Computer Components

  • Know the Nowadays Computer Types

  • Buy the Perfect Computers - Computer Buying Standards

  • Understand the Desktop Components

  • Understand the All-In-One Advantages and Disadvantages

  • Learn Laptop Concepts

  • Learn Complete Windows 10

  • Learn Windows 10 Installation

  • Windows 10 Maintenance and Troubleshooting

  • Computer Virus

  • Anti-virus types

  • Driver

So don't hesitate anymore,

Join us now to make new experiences today!

IT Help Desk Professional

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job

Created by Paul Hill - Expert IT Instructor: 129k Students, 16k Reviews, 17 Courses

"]

Students: 14497, Price: $109.99

Students: 14497, Price:  Paid

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see

Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.

The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!

We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user.

The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems.

After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur.

The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.

Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally

The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade.

As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

Desktop Support / Troubleshooting- Healthcare IT Technicians

Learn about some of the unique challenges as well as the typical hardware & software found in healthcare IT environments

Created by John Courtenay - Desktop Support Engineer

"]

Students: 13409, Price: $19.99

Students: 13409, Price:  Paid

Over this course, we'll be covering some of the unique aspects of working as an IT Support Technician within a healthcare IT environment such as a hospital.

Topics covered include the following:

* Various types of hardware & software typically found in clinical environments

* Data protection with regards to GDPR and sensitive data

* How infection control procedures apply to IT Support Technicians

* Some tips on using Windows Compatibility Mode

Also included on this course are some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting, especially within a clinical area.

Unlike a typical office environment, some of the challenges you'll find in a hospital particularly are unique in nature, as they require keeping in mind aspects such as infection control, and priorities that can often change, depending on the current situation in the area where the support ticket came from, for example a ward containing patients.

Healthcare is also one of the few places that might use the services of more than one IT department, and you’ll need to be able to identify which equipment your area is responsible for, usually by examining any stickers that may be located on the equipment and also the type of equipment in question.

Customer Support Skills

Get trained in the basic skills required to be successful in customer support

Created by Freshworks Academy - Learning community

"]

Students: 13153, Price: Free

Students: 13153, Price:  Free

In this course, you will learn how to deliver excellent customer support for your customers. This course is split into different modules that cater to different aspects of customer support like writing emails, having difficult conversations, developing empathy and more. You will also get access to email templates that will make your job easier.

First Aid & Basic Life Support (BLS)

Learn CPR, FA, & AED and BLS online! Created by physicians and adheres to the latest ILCOR Standards and Guidelines

Created by Save a Life Certifications by NHCPS - Physician at NHCPS

"]

Students: 12412, Price: Free

Students: 12412, Price:  Free

Knowing the process of Basic Life Support (BLS) is critical in responding to life-threatening emergencies. The newest BLS course guidelines focus on doing several tasks simultaneously with a group process that promotes efficiency and minimization of errors.  Additionally, First Aid is covered in the course.

This course will teach participants how to perform life support techniques including chest compressions, basic airway management, rescue breathing, AED use for defibrillation and more. 

 The course package includes: 

  • A First Aid instructional presentation

  • A BLS instructional presentation 

  • CPR, AED, & First Aid and BLS Provider Handbooks

NOTE - This course is for training in Basic Life Support and CPR, AED, and First Aid.

IT & Technical Support Guide to Helpdesk, Desktop & Servers

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support

Created by John Courtenay - Desktop Support Engineer

"]

Students: 11110, Price: $19.99

Students: 11110, Price:  Paid

On this course, you will learn how the different levels of IT technical support work, topics include the following:

* Service Level Agreements (SLAs)

* Data Protection

* Assessing User Ability

* How to ensure passwords are secure

* Ticket escalations and priority exceptions

Also included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues.

Advance IT Troubleshooting for Desktop Support Professional

Learn advance Windows 10 IT troubleshooting skills to get growth in your Desktop Support / System Administration job

Created by Techi WIZ - Microsoft® Certified Solutions Expert (MCSE)

"]

Students: 8357, Price: $39.99

Students: 8357, Price:  Paid

You'll learn advance Windows 10 troubleshooting IT Support skills in this course by a Microsoft Certified Solutions Expert (MCSE).

You'll be able to prove yourself by learning to advance Windows 10 IT troubleshooting knowledge while working as a Desktop support technician, technical support, or system administrator profile.

  • We'll create a virtual PC where you can practice without worry because changes make on the virtual PC will not affect your main physical system.

  • I hope you've basic knowledge of Windows 10, Active Directory Domain, PowerShell, and have a system for practice.

##############################

What Students Are Saying About The Course:

· 5 stars, “ Thank you for great lessons” - Khun Maung Hait.

· 5 stars, “ Very good teacher..... thanks man” - Slaven Petrisevac

· 5 stars, “ We need more details on this particular topics because it's an interesting topic” - Md Ashikur Rahman Rifat.

· 5 stars, “ this is definitely a great match for i love everything about the course.” - Ephraim Bodiba.

· 5 stars, “ Great Course” - Nikola Ristic.

· 5 stars, “ Pace of teaching thanks so much” - Mukiibi Abdul.

· 5 stars, “ Very Helpful for my career” - Akouete Avessou

#################################

You'll learn the below Modules in this course:

  • Prepare Virtual Test-lab

                Prepare Virtual Test Lab by Install Hyper-V on Local System and Download Free Evaluation Windows 10 Image

  • Installing Windows OS With Multiple Boot Media

                How to install Windows 10 with multiple source media like ISO with bootable USB disk.

  • System Troubleshooting without Reboot

                We'll learn to solve many frequent complex issues easy quick fix without reboot the system. (Because the client will not be happy with your restart solution)

  • Optimize System Performance (Fix Slowness Issue)

                You'll be able to troubleshoot system slowness issues and can optimize system performance.

  • Active Directory Setup

                You'll able to install Server 2019 and on top of that, you can install Active Directory Role.

  • Active Directory Introduction

    You'll learn about Active Directory users, computers, join the system in the domain, and check account status with cmd.

  • File System Related Troubleshooting

Best practices in Customer support

Optimise your customer support practices by following these best practices

Created by Freshchat by Freshworks Inc - Live chat software

"]

Students: 5893, Price: Free

Students: 5893, Price:  Free

A knowledge repository that will help you stay ahead of the curve. It covers everything you need to know about best practices, which will make your customer support practice a success.
These practices can be followed by a customer support representative from any startup or enterprise!

You will be introduced to different factors and techniques from hiring a rep to using chat tools the best possible way!

Update 1.0.1: All the captions in the videos have been updated to match with the videos in the course.

Landing an IT Job

This course will teach you how to land your first IT job and show you how to work your way up to System Administrator

Created by Edward Corona - Manipulation identification and communication expert

"]

Students: 5765, Price: Free

Students: 5765, Price:  Free

Have you taken several courses or read books in particular IT subjects you are still unable to land your first IT job?

 

Have you passed particular IT certifications but still unable to land a job?

 

Have you completed a technology degree but you are still unable to land your first IT job?

 

Are you stuck in the help desk or are you getting passed on job interviews?

 

If you answer "Yes" to one or more of these questions, then this course is for you. This course is based on years of experience in job search and career progression, it provides for particular strategies that will help you land your first IT job, it will also help you move into a System Administrator role, it will help you eliminate wasted time, and it will give you important concepts to understand in order to progress your career.

 

This is not your typical course that focuses just on your resume, but rather this course focuses on 3 different strategies that will not waste your time or money. As a matter of fact, if you are looking to get your IT job, move passed the help desk, or move into a System Administrator role, then you can't afford to miss this.

 

This course can save you time, money, and wasted efforts. Your time is precious and you can't afford to waste precious opportunities. This course will allow you to make things strategically easy and effortless when it comes to get a direction in your IT life. At the end of the course you will be able to focus not only on your resume, but also on how to get attention from recruiters, land your first job, and advance into a System Administrator job. When you are armed with this information, nothing will ever be the same. You will be awakened to a new reality that this course will bring you and your odds of failing, losing time, and feeling defeated will greatly decrease.

Building An IT Technicians Toolbox

Increase your Profits and Productivity By Being Prepared

Created by Dean . - Intelligence Analyst

"]

Students: 5529, Price: Free

Students: 5529, Price:  Free

This course is designed for those who are working as IT repair technicians and are sick of having to constantly download tools and go searching wasting time looking for software for their needs.

This is a walkthrough guide on building a professional IT repair toolkit, this is not a course on how to repair Windows Operating Systems.

This course is based on a toolkit for a Windows Operating System so knowledge of Windows and repairing is required.

By the end of this course you should hopefully have a professional looking toolkit on your USB that should help you speed up repairs and system fixes increasing your profit and productivity.

QuickBooks Online vs. QuickBooks Desktop 2021 & 2020

Learn QuickBooks Online & Desktop 2018-Comprehensive online course taught by a practicing CPA, CGMA, CPI, with BS tax

Created by Robert (Bob) Steele - CPA, CGMA, M.S. Tax, CPI

"]

Students: 4527, Price: $124.99

Students: 4527, Price:  Paid

We are in the process of updating this course for 2021. The current community will have access to the updates.

Would we like to run our business better using accounting software?

Would we to choose between an online accounting software and a desktop accounting software?

Would we like to advance our career by increasing our skills with business software?

This comprehensive QuickBook course can help to achieve these goals.

 Why choose this course?

Current video content means all QuickBooks lectures are done recently as of this post rather than adding a few new videos to content from prior years.

This course also includes:

  • QuickBooks backup files allowing us to jump forward in the course or to rework sections.

  • PDF instruction files to support the entering of QuickBooks data and allowing us to do work offline.

Who will we be learning from?

You will be learning from somebody who has technical experience in accounting concepts and in accounting software like QuickBooks, as well as experience teaching and putting together curriculum.

You will be learning from somebody who is a:

  • CPA – Certified Public Accountant

  • CGMA – Chartered Global Management Accountant

  • Master of Science in Taxation

  • CPS – Certifies Post-Secondary Instructor

  • Curriculum Development Export

As a practicing CPA the instructor has worked with many technical accounting issues and helped work through them and discuss them with client of all levels.

As a CPS and professor, the instructor has taught many accounting classes and worked with many students in the fields of accounting, business, and business applications.

The instructor also has a lot of experience designing courses and learning how students learn best and how to help students achieve their objectives. Experience designing technical courses has also help in being able to design a course in a logical fashion and deal with problems related to technical topics and the use of software like QuickBooks Pro.

How will we be Taught?

We will learn by doing, by providing a presentation, and providing the tools to work through the processes presented. Learning QuickBooks is something best learned by doing, by applying skills to the QuickBooks application.

In addition to presentation video we will include PDF files to allow the completion of part of the work offline with no internet access.

We also provide backup files so that we can jump to later points in the course or rework components of the course while having the data set exactly as it is shown in the presentation.

A partial list of topics covered is below. The number series may change, however.

Getting Started – Getting Setup

  • Desktop – Download and Install

  • Desktop – Download Backup File

  • QuickBooks Backup File

  • Desktop – Restore Backup Files

  • Online – Set Up

Navigating Through QuickBooks

  • Desktop – 1.10 Restore Backup File

  • Desktop – 1.15 Home Page – Vendors Section

  • Online – 1.15 Vendor Section

  • Desktop – 1.20 Home Page – Customer Section

  • Online – 1.20 Customers Section

  • Desktop – 1.25 Home Page – Banking Section

  • Desktop – 1.27 Home Page – Company Section

  • Online – 1.25 Other Section

  • Desktop – 1.28 Home Page – Employees Section

  • Online – 1.28 Employee Section

  • Desktop – 1.35 Forms

  • Online – 1.35 Forms

  • Desktop – 1.37 Lists

  • Online – 1.35 Lists

  • Desktop – 1.40 Help Options

  • Online – 1.40 Help Options

  • Desktop – 1.45 Print & Export Reports

  • Online – 1.45 Pint & Export Reports

  • Desktop – 1.50 Backup Data

  • Online – 1.50 Backup Files

Double entry accounting system

  • Accounting Objectives

  • Accounting Equation

Balance Sheet and Balance Sheet Options

  • Desktop- 2.10 Balance Sheet

  • Online – 2.10 Balance Sheet

  • Desktop – 2.15 Balance Sheet Display Options

  • Online – 2.15 Balance Sheet General Options

  • Desktop – 2.20 Remove Date Time From Reports

  • Desktop – 2.25 Balance Sheet Fonts & Numbers

  • Online – 2.20 Balance Sheet Remove Date Time

  • Desktop – 2.30 Balance Sheet Header & Footer

  • Online – 2.30 Balance Sheet Header & Footer

  • Desktop – 2.35 Comparative Balance Sheet

  • Online – 2.30 Comparative Balance Sheet

  • Desktop – 2.40 Summary Balance Sheet

  • Online – 2.40 Summary Balance Sheet

  • Desktop – 2.45 Memorize Report Group

  • Desktop – 2.50 Memorize Report

  • Online – 2.50 Memorize Report

Income Statement & Statement of Equity

  • Income Statement

  • Statement of Owner’s Equity

  • Balance Sheet & Income Statement Relationship

Profit & Loss / Income Statement

  • Desktop – 3.10 Profit and Loss

  • Online – 3.10 Profit & Loss

  • Desktop – 3.15 Income Statement Custom

  • Online – 3.15 Income Statement Custom

  • Desktop – 3.20 Comparative Profit & Loss

  • Online – 3.20 Comparative Profit & Loss

  • Desktop – 3.25 Vertical Analysis Profit & Loss

  • Online – 3.25 Vertical Analysis Profit & Loss

  • Desktop – 3.30 Percentage of Expense Profit & Loss

  • Online – 3.30 Percent of Expense Profit & Loss

Other Reports & Graphs

  • Desktop – 4.10 Sales Graph

  • Desktop – 4.15 Income & Expense Graph

  • Desktop – 4.20 Sales by Customer Report

  • Online – 4.20 Sales by Customer Report

  • Desktop – 4.25 Sales by Item Report

  • Online – 4.25 Sales by Item Summary Report

  • Desktop – 4.30 Accounts Receivable Aging Report

  • Online – 4.30 AR Aging Summary

  • Desktop – 4.35 Accounts Payable Aging Report

  • Online – 4.35 Accounts Payable Aging Report

  • Desktop – 4.40 Accounts Payable Graph

  • Desktop – 4.50 Accounts Receivable Graph

  • Desktop – 4.60 Export Balance Sheet to Excel

Start a New Company File

  • Start a New Business Section Overview

  • Desktop – 6.05 Set Up New Company & Preferences

  • Online – 6.05 Set Up New Company & Preferences

  • Desktop – 6.10 Setting Up Items

  • Online – 6.10 Part 1 Item – Service Set Up

  • Online – 6.10 Part 2 Items Inventory Set Up

  • Desktop – 6.15 Customer Setup

  • Online – 6.15 Customer Balance Setup

  • Desktop – 6.20 Set up Vendors and Beginning Balances

  • Online – 6.20 Vendor – New Vendor & Opening Balance

  • Desktop – 6.25 Set up new account & Enter Opening Balances

  • Online – 6.25 Set up New Accounts & Export Trial Balance to Excel

  • Desktop – 6.30 Adjust New Account Balances

  • Online – 6.50 Adjusted Beginning Account Balances

  • Desktop – 6.35 Payroll Set Up

  • Online – 6.35 Payroll Options

  • Desktop – 6.40 New Employee Setup

  • Online – 6.40 Set Up New Employees

  • Desktop – 6.45 Export Transaction List By Date

  • Online – 6.45 Transaction List by Date

Accounting Concepts

  • Accounting Concepts Section Overview

  • Cash Method Vs Accrual Method

  • Revenue Recognition Principle

  • Financial Transaction Rules

Enter Data for the First Month of Operations

  • Enter Data for The Second Month of Operations Section Overview

  • Desktop – 7.05 Record Deposit from Owner & Loan

  • Online – 7.05 Record Owner & Loan Deposit

  • Desktop – 7.10 Record Transactions In Register Investment & Furniture

  • Online – 7.10 Part 1 Record Purchase Furniture

  • Online – 7.10 Part 2 Record Short-Term Investment

  • Online – 7.16 Sales Tax u

  • Desktop – 7.17 Purchase Order

  • Online – 7.17 Part 1 Purchase Order

  • Online – 7.17 Part 2 Purchase Order Add Inventory Item

  • Desktop – 7.20 Create an Invoice

  • Online – 7.20 Part 1 Create Invoice with Inventory

  • Online – 7.20 Part 2 Invoice with Inventory

  • Online – 7.23 Undeposited Funds Set Up

  • Desktop – 7.25 Record Receipt of Payment

  • Online – 7.25 Part 1 Receive Payment f

  • Online – 7.25 Part 2 Receive Payment

  • Desktop – 7.30 Sales Receipts Cash Sales Transaction

  • Online – 7.30 Part 1 Sales Receipt f

  • Online – 7.30 Part 2 Sales Receipt

  • Online – 7.32 Sales Receipt & Payment Correct

  • Desktop – 7.35 Deposit

  • Online – 7.35 Deposit Record

  • Online – 7.37 Expense Billable Setting – Turn On

  • Desktop – 7.40 Write Check for Inventory from Purchase Order

  • Online – 7.40 Inventory Payment Tied to Purchase Order f

  • Online – 7.40 Part 2 Inventory Payment Tied to Purchase order f

  • Online – 7.42 Correct Check Add Billable Customer

  • Desktop – 7.45 Invoice for Pre-Order Inventory P.O.

  • Online – 7.45 Part 1 Invoice Created by Billable Expense

  • Online – 7.45 Part 2 Invoice Populated By Billable Expense

  • Desktop – 7.50 Receive Payment & Make Deposit

  • Online – 7.50 Receive Payment & Make Deposit

  • Desktop – 7.55 Write Check for Expenses

  • Online – 7.55 Write Checks for Expenses

  • Desktop – 7.60 Pay Bills

  • Online – 7.60 Pay Bills

  • Desktop – 7.65 Set Up Customer Jobs

  • Online – 7.65 Customer Jobs or Sub Customers

  • Desktop – 7.70 Payroll Process Check

  • 7.70 Pay Employees

  • Desktop – 7.75 Job Sales Receipt

  • Online – 7.75 Job or Sub-Customer Sales Receipt

  • Desktop – 7.80 Review Reports & Export to Excel

  • Online – 7.80 Generate Report & Export to Excel

  • Online – 7.45 Part 1 Invoice Created by Billable Expense

Enter Data for the Second Month of Operation

  • Enter Data for The First Month of Operations Section Overview

  • Desktop – 8.05 Loan Payments, Interest, Principle

  • Online – 8.05 Make Loan Payments

  • Desktop – 8.10 Deposit Investment & Interest

  • Online – 8.10 Short Term Investment Deposit

  • Desktop – 8.15 Purchase Order New Item & Customer

  • Online – 8.15 Purchase Order New Item

  • Desktop – 8.20 Receive Inventory with Bill

  • Online – 8.20 Receive Inventory With Bill

  • Desktop – 8.25 Sales Receipt & Deposit

  • Online – 8.25 Sales Receipt & Deposit

  • Desktop – 8.30 Advanced Payment From Customer

  • Online – 8.30 Advanced Payment From Customer

  • Desktop – 8.35 Apply Credit to Invoice

  • Online – 8.35 Apply Credit to Invoice

  • Desktop – 8.40 Record Sale on Account

  • Online – 8.40 Record Sale on Account

  • Desktop – 8.45 Advance Customer Payment

  • Online – 8.45 Advance Customer Payment

  • Desktop – 8.50 Bills Track & Pay

  • Online – 8.45 Bills – Track & Pay

  • Desktop – 8.55 Customer Payment on Account & Deposit

  • Online – 8.55 Customer Payment On Account & Deposit

  • Desktop – 8.60 Pay Sales Tax

  • Online – 8.60 Sale Tax Payment

  • Desktop – 8.65 Pay Payroll Taxes

  • Online – 8.65 Payroll Tax Payments

  • Desktop – 8.70 Enter Bills & Pay Bills

  • Online – 8.70 Enter Bills & Pay Bills

  • Desktop – 8.75 Enter Service Item & Invoices

  • Online – 8.75 Enter Service Items & Invoice

  • Desktop – 8.77 Purchase Equipment with Debt

  • Online – 8.77 Purchase Equipment with Debt

  • Desktop – 8.80 Enter Payroll

  • Online – 8.80 Payroll

  • Desktop – 8.90 Rental Income, New Account, New Item

  • Online – 8.90 Rental Income Recorded

  • Desktop – 8.95 Comparative Balance Sheet & Income Statement

  • Online – 8.95 Comparative Financial Statements Feb

Bank Reconciliations

  • Bank Reconciliation Section Overview

  • Desktop – 9.10 Bank Reconciliation First Bank Reconciliation

  • Online – 9.10 Bank Reconciliation First Month

  • Desktop – 9.15 Bank Reconciliation Second Bank Reconciliation

  • Online – 9.15 Bank Reconciliation Second Month

Adjusting Entries and Reversing Entries

  • Adjusting Entries, Financial Statements, Closing Entries, & Reversing Entries

  • Desktop – 10.10 Short term loan Adjusting Entry

  • Online – 10.10 Loan Payable Adjusting Entry #2 Short Term Portion

  • Desktop – 10.15 Short term portion of loan Adjusting Entry

  • Online – 10.15 Short Term Loan Payable Adjusting Entry

  • Desktop – 10.20 Accrued Interest Adjusting entry

  • Online – 10.20 Accrued Interest Adjusting Entry

  • Desktop – 10.25 Invoice Adjusting Entry

  • Online – 10.25 Invoice AR Adjusting Entry

  • Desktop – 10.30 Reversing Entry Accrued Interest

  • Online – 10.30 Accrued Interest Reversing Entry

  • Desktop – 10.35 Reversing Entry Accounts Receivable

  • Online – 10.35 Accounts Receivable Reversing Entry

  • Desktop – 10.40 Prepaid Insurance Adjusting Entry

  • Online – 10.40 Prepaid Insurance Adjusting Entry

  • Desktop – 10.45 Depreciation Adjusting Journal Entry

  • Online – 10.45 Depreciation Adjusting Entry

  • Desktop – 10.50 Unearned Revenue Adjusting Entry

  • Online – 10.45 Unearned Revenue Adjusting Entry

  • Desktop – 10.55 Reverse Unearned Revenue Adjusting Entry

  • Online – 10.55 Unearned Revenue Reversing Entry

  • Desktop – 10.60 Journal Report & Financial Statements

  • Online – 10.55 Journal Report & Financial Statements

Budgeting

  • Desktop – 11.10 Budgeted Profit and Loss

  • Online – 11.10 Budgeted Profit & Loss

  • Desktop – 11.15 Budgeted Balance Sheet

Please Join Use for QuickBooks Desktop 2018 vs. Excel Course. It will be Great 

Learn Tableau & Ace the Tableau Desktop Specialist Exam-2021

Learn Tableau with detailed video tutorials, Study Guide & Tips/Tricks, 100+ Exam like Q's with solutions, Quick Support

Created by Vivek P - Data Enthusiast

"]

Students: 3886, Price: $89.99

Students: 3886, Price:  Paid

Everything in a single course - Detailed Video tutorials, Exam Notes PDF, Tips and Tricks, Quizzes, Practice Tests in exam format along with solutions.

Do you want to learn Tableau and crack the Tableau Desktop Specialist Exam, then this course is for you.

This course is designed by considering the fact that you are an absolute beginner, and I will teach you even the most basic concepts in Tableau from scratch so that after completing this course you would be able to create rich visualizations easily and confidently.

It will help you to prepare and clear your Tableau Desktop Specialist exam. In this course, you will find practice tests which are designed by keeping the current exam format in mind, you will find similar kind of questions in the exam. We will also show you how to solve the questions in a faster way and all the detailed solutions are provided for the hands-on questions.

Detailed tutorials covering the Specialist topic areas:

  • Connecting to & Preparing Data

  • Exploring & Analyzing Data

  • Sharing Insights

  • Understanding Tableau Concepts

Please check the student reviews for this course, they enrolled in only this course to ace the certification

Some of the reviews are:

"I have enjoyed many of the different Tableau classes at various sites. But, I have gotten so much more out of this one than any other. Very informative and thorough, without bogging down."

"I cleared the Tableau Desktop Specialist exam with 92%. This course helped me a lot to prepare for the exam. The content are basic, relevant and you'll encounter the same type/level of questions in the exam. The practice test was also good. I highly recommend this course to anyone who is new to Tableau. Thanks Vivek! :)"

"Passed the Tableau Desktop Specialist exam with 90% score. This course was super helpful!"

"Vivek is very knowledgeable and engaging instructor. I found that Practice Exams hands-on questions were really challenging, but it helped me to prepare and pass the actual test with 95%."

"It's a very fresh review because I just PASSED the exam!!! (90%) Thanks a lot to Vivek, who answered all my questions with a great time manner and detailed explanation. Besides, my suggestion is to look his course carefully. The small point of his videos may show up in the real exam. Overall, 5 stars for sure."

"Cleared my certification with 92%, thank you Vivek for this course. I got 3-4 same questions from the Practice tests. Totally recommended, money well spent."

"Perfect course for clearing Tableau Desktop specialist exam.. I cleared in the first attempt and scored 88%. Very happy.."

"The instructor delivered what he promised, covers well both concepts and certification questions. Amazing. Happy to found this course, worth the money. Recommended."

"This is the best course for learning Tableau & ace the certification. Amazing content and super helpful hands-on questions. I cleared my certification with 92%. Guys you can completely trust this course, you don't need to refer any other material. Thanks instructor for creating this comprehensive course."

"I cleared Tableau Desktop Specialist exam, thanks for creating this course, practice tests questions are closely related to the questions I faced in the exam.. thanks again.."

"This should be your one-stop-shop for Tableau Desktop Specialist certification. This amazing course covers all the concepts in detail. Now I am very confident to clear my exam. Great tips and tricks provided. Also, thanks for including a tutorial on the Tableau Desktop edition as I am using Tableau public, and in the exam, you rightly mentioned that we'll get the Tableau Desktop edition. Thanks again."

"He is the Best Instructor !! Good Content :)"

.................and many many more !!! So guys please enroll and check it yourself!!!

Features:

  • Tableau Version - All the tutorials are shown in Tableau Desktop public edition which is a free version so that you can follow along. As you will be tested on the older version in Exam i.e. 2020.1 so included the tutorial on "Tableau Desktop V2020.1 Vs Tableau Public" to avoid any surprises in the exam. Few of the concepts are demonstrated on Tableau Desktop professional edition like Live Connection and Extracts, Share a twbx as a PDF or Image, Save metadata properties in TDS file as these are not available in Tableau Desktop public edition. 

  • Study Guide PDF - Detailed study guide for revising the concepts.

  • Exam Tips and Tricks - One dedicated section for exam tips.

  • More than 100 questions - Real exam-like questions for practice with a detailed explanation of Hands-On questions

  • Instructor Support - Quick Instructor Support for any queries.

  • 30 days money-back guarantee - You will certainly love this course, but still if you are not satisfied then you can apply for a 100% refund within 30 days. (no questions asked)

  • Lifetime Access

Troubleshooting Skills For Technical Support Specialist

Learn Network Sniffing, Command Line, Windows 10 Pro Tools, Domain Controllers and more. Case Studies 100% Hands-on.

Created by Joaquin Pujols - Technology Lover | Infrastructure Engineer | DevOps | AWS

"]

Students: 3309, Price: Free

Students: 3309, Price:  Free

Do you want to start building your IT career path but you are not sure where to start? Do you feel that IT concepts are too complex? Or do you want to improve your existing troubleshooting skills? You are in the right place. I have great news for you. See below:

In order to become a successful IT Support or Desktop Support Engineer, you have to start from the basics, you will need to understand how computers interconnect in terms of hardware and software, you need to understand what is the command line and how it can help you easily to identify common network issues or even creating new files and folders. This is just basic. Later your future as a Technical Support professional will depend on your understanding of advanced hardware configurations, managing users throughout the network, creating users in the active directory, learn how to create them, reset the password, unlock the account and disable it.

These might sound like too much but no worries, we will go over these topics in our course, we will discuss printers functionalities, and how to troubleshoot them. we will guarantee that the information & examples provided here will maximize your learning experience and most important you will be able to remember it by practicing.

Course Structure

Hands-on Demo + Lecture + Labs = Success! so the next time you go to a Technical Support interview you will feel more confident of your skills.

The instructor experience is over 17+ years in the IT industry. You won't get confused or bored with the same presentation without seeing with your eyes how to set up our practice lab from scratch (Client and Server). We will create a small topology to simulate your work environment with a fully configured domain controller, and a client workstation running Windows 10 Pro edition.

This course is structured to learn from the basics to professional skills step by step. I will do my best to cover all the gaps you might find during the class.

In the introductory lesson, we will discuss the goal of the course and we will go over the course topics.

In the second lesson, we will install Windows 10 Pro edition. Once the setup is completed, we will prepare the computer for a single user (local admin). Then, we will go over the process to check the built-in utilities to troubleshoot common computer issues and how to fix them.

In the third lesson, we will discuss the importance of DHCP, HTTP, ICMP, DNS, and basic TCP/IP configurations (IPV4). This is the heart of the role, networking, and learn how to understand how all these protocols relate.

The rest of the sections will be focused to learn how to work with users in Active Directory, how to create them and support them. I highly recommend you to have a computer to practice the Windows terminologies and new concepts learned in the course.

Are you ready to start your new challenge and get your next IT job? Enroll now in this course, and let’s begin the journey.

FileMaker for IT Support Staff – 16

Learn the Basics of Supporting FileMaker Users in Your Organization

Created by Richard Carlton - CEO & Senior Engineer

"]

Students: 2888, Price: Free

Students: 2888, Price:  Free

Get up to speed with this exciting software development platform... from FileMaker Inc... a subsidiary of Apple Inc. This FREE course provides a high-speed brain dump specifically tuned for IT support staff and managers.   This is not a coding or development course.  This course is designed to specifically to jump start... the IT support staff...so they know the minimum basics of supporting mission-critical FileMaker customer apps within their organization.

If your looking for a course to jump start you as a developer or end user, check out our other free videos course.

  • Useful for people new to supporting the FileMaker Platform.
  • Learn about the individual software products that make up the platform.
  • Learn the basic capabilities of the platform.
  • Learn about FileMaker Server and FileMaker Cloud, and which one might be a better fit for your organization.

This course is broken down into multiple sections, including

  • Platform Overview
  • Basic operations and usage of FileMaker Pro (Mac and Win)
  • Supporting FileMaker Users
  • Building Native iOS Apps for Apple's App Store
  • Common Tech Support Issues
  • FileMaker Server and FileMaker Cloud
  • Basics of Security and Encryption.

IT Support /Desktop Support/Service desk/ interview Prep

115 Questions and answers . Prepare for your IT Support Tier 1 interview, Be prepared and pass your interview

Created by Motasim Ibrahim - IT Engineer specialist

"]

Students: 2282, Price: $19.99

Students: 2282, Price:  Paid

Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios 

These questions and answer suitable for job hunter and people who stuck in technical  interview . I have divided this course as below:

ITIL and Ticketing system :  ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario

Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect

Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.

Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc

Troubleshooting :  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue...ect

FREE Complete Beginner Course: Technical Support Overview

Overview of DNS, DHCP, Client/Server Architecture, Remote Tools, TCP/UDP, OSI Model, and more.

Created by Joaquin Pujols - Technology Lover | Infrastructure Engineer | DevOps | AWS

"]

Students: 2021, Price: Free

Students: 2021, Price:  Free

This FREE course is a continuation of a series to improve your IT skills at no cost. Below is the list of topics discussed over the course. Please note this information is an introduction.

  • Topics covered are as follows:

  • Overview of DNS concepts

  • How does DHCP work?

  • Introduction to Client / Server Architecture

  • Remote Tools

  • TCP/UDP (IPV4) For Beginners

  • Introduction of OSI Model

  • Understanding Tech Support Role

  • Elements needed to succeed

Start and Run a Successful IT Support Company

Change your life and grow an IT Support business!

Created by Jonathan Edwards - Small Business IT Expert

"]

Students: 1776, Price: $99.99

Students: 1776, Price:  Paid

Welcome to my course on how to start and run your own successful IT company.

Do you want to grow your own successful IT company? Do you want to escape a mundane IT job and be your own boss? Perhaps you already have an IT company but are frustrated with your growth?

If so, this is the course for you!

My name is Jonathan Edwards and I've been an IT Professional for 19 years. For 11 of those years I have owned and managed my own IT support company. In addition, I also own and manage my own Cloud Services company.

I am vastly experienced in providing IT services to small-medium sized  businesses and running a business. 

What will this course cover?

  1. Providing IT support to SME's is much more than simply fixing computers! This course will provide you with all the information you need and the services you should be offering.
  2. Cloud Services is massive for your customers! You need to be earning regular profit from providing cloud services for you customers
  3. Pricing is a HUGE topic within the industry. You have to price your services to remain competitive but also to provide your business with good profits. You'll learn how.
  4. You'll need lots of software tools so you can scale and offer great service. We'll look at some of these in this course.
  5. We'll touch on marketing. You're going to need a steady stream of new customers every month so you can grow. We'll look at what you should be doing and shouldn't be doing in the marketing world.
  6. Successful Client Onboarding can be the difference between getting new customers and not getting new customers! I'll show you a sales process that I've developed over my 11 years of running an IT company. You'll learn how to maximise your time and stop dealing with time wasters!
  7. How do you go from a one-man band to a successful IT company? I'll share some of the tips that have ensured that my business has always enjoyed steady growth.

Plus, you'll get access to me!

I have been in the IT company trenches for 11 years. Every issue that you encounter on your journey I will have faced at some point. I will be on hand to answer all of your questions. 

Be your own boss, create freedom in your life, start an IT company

Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

Created by Tareq . - IT Professional. 12,000 Students Worldwide

"]

Students: 1466, Price: $19.99

Students: 1466, Price:  Paid

This course in 2021 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Windows 10 & Windows Server used in this course

  • Windows client ( windows 10  )

  • Windows Server ( 2016 )

Windows Server Version available till today : 

  • Windows Server 2003

  • Windows Server 2008

  • Windows Server 2012

  • Windows Server 2016

  • Windows Server 2019 

Windows Client Version available till today : 

  • Windows XP

  • Windows Vista

  • Windows 7

  • Windows 8

  • Windows 10

Other name for IT Support

  • System Administration

  • System Administration ( Level 1 )

  • System Administration ( Level 1 & 2 ) Desktop Support

  • Remote Support

  • Field Support

  • Desktop Engineer

  • Remote Engineer

  • Helpdesk

  • IT Engineer

  • IT Support

Duties and responsibilities of the job ( for some company )

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Monitoring and maintaining computer systems and networks

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company (this may be in person or over the phone)

  • Setting up accounts for new users

  • Repairing and replacing equipment as necessary

  • Testing new technology

  • Possibly training more junior staff members.

  • Install and configure software and hardware.

  • Manage network servers and technology tools.

  • Set up accounts and workstations.

  • Troubleshoot issues and outages.

  • Ensure security through access controls, backups and firewalls.

  • Monitor performance and maintain systems according to requirements.

Hope you will enjoy the course

How to Create an IT Helpdesk Application With Caspio

This course will teach technical and non-technical users how to build an application using Caspio's low-code platform

Created by Ned Pajic - Technical Evangelist at Caspio

"]

Students: 1351, Price: Free

Students: 1351, Price:  Free

This course will teach users how to build an IT Helpdesk application. The premise of this app is to have users login, assign tickets to IT and review their own tickets. IT members will login and close out tickets submitted by users. Finally, admin level user will see a holistic view of all the tickets, their status, and who the tickets are being handled by. Lastly, admin level users will be able to run reports using charts to hone in on metrics.