Best Customer Success Courses

Find the best online Customer Success Courses for you. The courses are sorted based on popularity and user ratings. We do not allow paid placements in any of our rankings. We also have a separate page listing only the Free Customer Success Courses.

Customer Success Manager: Fundamentals to your CSM career

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

Created by Gustavo Escobar Henríquez - Helping businesses generate quality leads and sales

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Students: 14034, Price: $49.99

Students: 14034, Price:  Paid

Uzo Akotaobi, Director, Human Resources at Comcast, said:

"I took Gustavo's course about Customer Success and found it to be the single most valuable resource I tapped into when pursuing a career in this space. The reason for that is because Gustavo was able to explain the science of customer success in such a way to where you could look at your own experience whether it was in Customer Success or not and find ways to translate it to a resume. This helped me tailor my resume to Customer Success jobs in ways I didn't think to do otherwise. I can attest to the fact that after I took the course on Customer Success and revised my resume, recruiters responded more frequently. No joke! 3 different companies contacted me over the course of 3 weeks vs. NONE before. My background is in HR so I was looking at Customer Success roles in the HR technology space. Gustavo was easy to understand and the content was insightful. There is no silver bullet but if you take his course and really try to understand how your experience translates to Customer Success, there is no way you won't benefit from this course. I know I did and I got the interviews and job OFFER to prove it!  "

What is a Customer Success Manager?

In the digital age, tons of new jobs have sprung up. Most people think of computer programming, website design or software integration, but what about the human side? The Customer Success Manager is one such job.

To sum it up in one sentence: This job is simply helping customers accomplish their goals with the software or service they purchased. 

For any business, client retention is huge. It costs a company way less to keep a customer than to acquire a new one, and even more costly is to try and win that customer back. That's where this job comes in. If they have a complaint, you take care of it. If they succeed, you celebrate with them. You get to build long term relationships with the clients, and as the client's needs adapt and change, you get to assist them in that process.

Benefits of working as a Customer Success Manager

Let's start with Salary. According to Payscale the average salary for an Entry-Level Customer Success Manager is $59,619 per year, and $69,210 when you are past Entry-level and can reach into the 6 figure range for those who excel at this position. 

More and more companies are seeing the incredible opportunities this type of job can provide. Startups and tech companies are leading the way, both big and small, and this field of work is only growing bigger. 

And let's not forget perks. Because a lot of these jobs are at tech and startup companies, often they have great employee benefits such as:

  • Great health care coverage, and even gym memberships.

  • Amazing offices, with plenty of recreational activities around.

  • Often they will match your 401(K).

  • Free snacks, free catered lunches every day… some even free beer.

  • Happy hours or cocktail afternoons.

  • Company trips, dinners, events.

  • Flexible hours and unlimited vacations.

  • Remote work.

  • And of course: equity.

If you consider all of the benefits, the salary, and how dynamic this position is, it definitely makes sense to invest a few dollars in a course that will help you learn about and prepare for this growing job opportunity.

Enroll now, and I'll see you on the inside.

Customer Success | How to Understand Your Customers

Turn Listening into Fantastic Results

Created by Chuck Wall - Entrepreneur, Advisor, Author, and Speaker

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Students: 11629, Price: $19.99

Students: 11629, Price:  Paid

If you want to deliver the fantastic results your company needs in today's crazy marketplace, it’s time to start listening to your customers like never before. 

Listening is the where you start; it's the beginning of deeper understanding.  Understanding your customers provides you with clear insight.  And this clear insight will help you solve the real problems they need to solve.  But, it’s not always easy to understand today's customers because they can be hard to figure out.  

So you’ve got to go deeper and become an “Insight Miner.”  This course will show you how to begin.

In this course, you are going to learn some critical pieces to the customer puzzle:

  • The three little words that will change your relationships with customers forever
  • Why you must grasp The Four Spinning Plates of business 
  • How to close the growing "experience gap" between your company and your customers
  • How the Customer Engagement Pyramid is an essential building block to success
  • What customer insight really is and isn't
  • How "Big Data" is different than "Big Insight"
  • How to create winning propositions the will turn reluctant prospects into loyal customers

Plus, you''' get four case studies about companies that have made Customer Understanding a big part of their success (plus, one that wasn't listening and paid a steep price): 

  • Netflix
  • Sherwin Williams
  • Andre Rieu
  • Chateauform

You've got to understand your customers now more than ever because someone, somewhere is already listening to them to try to steal them away.  There's no time to waste so get started today.

Customer Service Success: Take Your Skills to the Next Level

Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

Created by Viktoriya Maya - Instructor

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Students: 10926, Price: $109.99

Students: 10926, Price:  Paid

Great customer skills training is the key to success.

With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?

When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit your customers and improve your company’s performance.

That's why we created this customer service skills training for anyone who wants to learn how to provide world-class customer service skills! Whether you are a customer-facing professional, business owner, or team manager, this introductory customer service course will help you get started!

This customer service course is for you if you wish to:

  • Learn best customer service practices that are practical and easy to implement

  • Create memorable experiences for your customers

  • Improve your customer relationship management skills

  • Stand out from competitors by providing top-notch customer care

  • Learn in-demand customer service and soft skills that will last a lifetime

Exceeding your customers’s expectations can help deliver a long-term increase in revenue, customer satistfactoin, and your career success.

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Customer service training doesn't have to be boring!

This customer service course includes video lectures, downloadable resources, real company examples,  course notes, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!

In this customer service skills training, you will cover:

  • Customer service fundamentals

  • Essential skills in customer service

  • Building rapport in customer service

  • Managing customer expectations

  • Effective listening skills

  • Dealing with upset customers

  • Self-care in customer service

  • Responding to positive and negative reviews on social media

  • Memorable ways to "wow" your customers

  • FAQs and advice

  • Interviews with industry professionals

And much much more!

By the end of the course, you will:

  • Feel confident building rapport with customers

  • Use the power of words, first impressions, and body language to influence how they feel about interacting with you

  • Learn how to effectively listen to customer inquiries

  • Feel confident in communicating online, in person, and over the phone

  • Become more productive, focused and resilient when dealing with upset customers

  • Turn negative situations into positive experiences

  • Gain practical skills to tackle challenging situations

  • Learn how you can improve your company’s reputation, and as a result, your customers’ experience

  • Wow your customers and impress your employers

Your Instructor:

Viktoriya Maya works as the Director of Marketing at Corporate Finance Institute, a leading global provider of online finance education. She is in charge of managing both the marketing and customer service departments to ensure the organization offers top-notch education and student support. By serving over a million of customers and managing a busy team of customer support professionals, she gained hands-on experience and valuable skills that helped her succeed in her role and grow her career.

If you are ready to upgrade your customer service skills, grow your career, and make a difference in people’s lives, enroll now to get started!

Customer Success | How to Actively Engage Your Customers

Deliver an Exceptional Experience

Created by Chuck Wall - Entrepreneur, Advisor, Author, and Speaker

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Students: 7728, Price: $34.99

Students: 7728, Price:  Paid

Customer engagement is much more than having a call center or handling a complaint.  It’s about understanding people at a deeper, emotional level.  You must learn to walk in their shoes to help them overcome the pain points they face in their everyday lives.  Smart companies realize that in today’s social era, customer engagement requires emotional connection.   

In this course you will learn how:

·       The Customer Engagement Value Chain drives profitable business growth

•       About the Seven Walls that separate you from your customers

•       Three simple words will change how you think about and act towards customers

•       Award winning singer songwriter Paul Simon learned how to listen like never before

•       The world’s largest consumer products company started listening to their customers in an entirely new way

•       The Cleveland Clinic used empathy to revolutionize health care

•       Westin Hotels succeeded in a creating new segment through targeted engagement

•       Mercedes-Benz’s leapt to the top of the automotive pack in customer satisfaction 

Every student who successfully completes this course will be equipped with new knowledge about your customers that can transform your company and your career.

 

Customer Success | How to Exceed Your Customers Expectations

Create More Real Value Every Day

Created by Chuck Wall - Entrepreneur, Advisor, Author, and Speaker

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Students: 6441, Price: $34.99

Students: 6441, Price:  Paid

In today's hyper competitive market, your company needs a competitive advantage much bigger than just low prices.  That advantage is value.  But value may not be what you've been led to believe it really is.  This course will provide key concepts, frameworks, and case studies to help you meet and exceed the expectations of your customers.

In this course you will learn how:

  • The Value Universe effects every customer on their journey from expectation to loyalty
  • People decide what their real needs are
  • Hyundai Motors used customer insight to create an entirely new vehicle
  • Jobs to Be Done thinking will revolutionize your company
  • Costco delivers extreme value to millions of customers
  • Customer Lifetime Value will change the way you evaluate the real value of your customers

Every student who successfully completes this course will be better prepared to engage in the battle for new customers.  This knowledge will also prepare you for a more successful career.

Customer Success | How to Put Your Customers First

Succeeding in The Age of Me

Created by Chuck Wall - Entrepreneur, Advisor, Author, and Speaker

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Students: 5342, Price: $19.99

Students: 5342, Price:  Paid

For far too long, companies have put themselves first, ignoring their customers in the process.  They’ve been happy to take people’s money without really considering their points of view.

Now, there’s a real sea change taking place: the most successful enterprises are learning how to put their customers first.

This course, How to Put Your Customers First, lays out the key principles every size and type of business needs to embrace.  It starts with understanding that you are living in a “me first” world.  To succeed in it, you must navigate a new path forward to “we.”

In this course, you are going to learn key elements about putting customers first including:

·       The customer roller coaster every business is on

·       What Jeff Bezos, founder of Amazon, really believes about customers

·       The real brand gap between companies and customers

·       Why you must reframe your issues with customers

·       The Upside Down Org chart

·       The Five C’s on the Path to Trust

·       The three questions that form the Customer Experience Triangle

·       The three simple rules to adopt to show customers they are first

·       Why making things simple is a critical strategy

·       Over forty ways to become simple

·       The stark difference between right and left brain thinking

·       Why understanding human emotions is so important

·       How to tell customer first stories that touch the heart and deliver results

·       The true value of gratitude

You will also see three case studies that demonstrate how to put customers first and why it’s so important to building a better future:

·       TD Bank

·       Safelite Auto Glass

·       Jason Terry / NBA Player

The journey to putting your customers first will pay off for your company for many years to come.  Please enroll today!

Customer Success | How to Listen to Today’s Customers

Creating a Winning Social Strategy

Created by Chuck Wall - Entrepreneur, Advisor, Author, and Speaker

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Students: 4147, Price: $34.99

Students: 4147, Price:  Paid

Today’s customers have found a better mousetrap that is revolutionizing the way business is done. They are using the power of the social media platform to seize control of the brand conversation and flow of information. 

The question for you is simple: how well is your company is listening?  

The smartest brands have already embraced the new reality of this platform.  They’ve learned that by directly engaging with their customers in a straightforward manner, they can solve problems and tap into a steady stream of fresh thinking and new ideas about product and service improvements.  But, you have to listen first.  

How to Listen to Today’s Customers is packed with the ways and means for you to create a winning social listening strategy.  You will learn:

  • Why listening to customers on the social media platform is more important than ever before
  • How to make sense out of Big Data
  • The five steps to crafting a winning social strategy
  • The twenty-one proven tactics to execute your plan
  • How Jet Blue has mastered social media through speed and humor
  • The ways social media has transformed how Adobe listens
  • Why Mercedes-Benz doubled sales on the platform by reaching an entirely new audience
  • How Morton’s Steakhouse wrote the greatest customer service story ever told
  • How eight other brands have made social listening a critical part of their success

No matter your experience with social media, there’s plenty of fresh insight in this course to help you succeed.  Every student who successfully completes this course will gain fresh knowledge and insight to propel their company and career forward.

We look forward to sharing much more with you so let's get started together.

Customer Success: How to Reduce Churn and Increase Retention

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

Created by Gustavo Escobar Henríquez - Helping businesses generate quality leads and sales

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Students: 3341, Price: $49.99

Students: 3341, Price:  Paid

ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT!

Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you.

Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months.

Looking for a $70,000 job? Want to become a Customer Success Manager?

Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager.

In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?”

Already an experienced Customer Success Manager?

If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn?

Chances are that the answer is, YES IT IS WORTH IT!  Unless your customers pay $10 a year, in which case, saving one customer won’t do much.

Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills.

The investment in this course

Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course.

For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate.

Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate.

I will see you inside!

Customer Success: Build Cross-Functional Relationships

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

Created by Kristen Hayer - CEO of The Success League

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Students: 2372, Price: $99.99

Students: 2372, Price:  Paid

Have you ever been frustrated because it seems like other teams inside your company don't care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effectively lead a cross-functional team in order to drive a better customer experience? If you said yes to any of these questions, this is the course you're looking for!

Customer Success: Building Cross-Functional Relationships will help you understand the goals and pressures that drive other teams inside of your company, as well as the intersections between each team and Customer Success. We'll focus specifically on marketing, sales, support, services, product, finance, and leadership. This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. At the end of the course we'll zero in on three common blockers to building cross-functional relationships, and teach you how to combat them.

My name is Kristen Hayer, and I'm the CEO of The Success League, a customer success consulting firm. As a former sales and customer success executive, I've seen first hand how poor cross-functional relationships can negatively impact the customer experience. Over time, I learned what drives other teams inside an organization, and how to build strong relationships between groups. I'm excited to share my experience with you in this course!

I've included exercises to help you build your skills and worksheets you can start using right away. At the end of the course we provide a resources list full of books, articles and suggestions for continuing your learning on this important topic.

Building skills in cross-functional leadership will enable you to stand out as a CSM, move into management roles, and shine as a leader. This course is designed to help you build the knowledge and skills you need to grow your career in customer success. If you're ready to create more productive partnerships with teams in your company, join me in this course!

Customer Success | Understanding Your Customers

Learn to win customers and make them your ambassadors

Created by Dr. Muhammad Tahir Jan - Associate Professor

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Students: 1770, Price: $49.99

Students: 1770, Price:  Paid

To be a successful business you must understand your customers because without customers you can not succeed in your business.

Can you name any company that can survive without customers? I bet you can not.

You can see, how important it is for companies and individuals to understand their customers so that they can treat them the way they want to be treated. The result is something everyone wishes for, SUCCESS!

This course will teach you so many interesting topics related to customers that will help you understand your customers better and in return ensure the success of your business, company, and organisations.

Enrol and have a fruitful learning experience.

Customer Success | Profit from the Power of Your Customers

How to Become a Customer CEO Champion

Created by Chuck Wall - Entrepreneur, Advisor, Author, and Speaker

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Students: 1553, Price: $79.99

Students: 1553, Price:  Paid

Most companies still operate as if they control their customers. But, in today’s market, it’s really the other way around. In fact, there’s a new boss in town, named Customer CEO.

This course is based on Chuck Wall’s book, Customer CEO: How to Profit from the Power of Your Customers.  Customer CEO was selected by an international panel of judges as one of the top two marketing books published in 2013.

This course will help you confront a new market reality: that customers choose which companies to do business with entirely on their own terms. Contrary to popular opinion, Chuck shows you that the customer is not always right. But, they still hold the cards in today’s fragmented, highly competitive, social commerce marketplace. This reality effectively inverts the power, control, and direction of decision-making. To survive and prosper in this new landscape, leaders, managers, and employees must quickly adapt or face extinction. 

This course offers much more than theory. Chuck’s primary research with over 100,000 consumers has revealed that every customer possesses nine powers. He lays out each power for you and explains how you can take advantage of it for your company.

The course features numerous case studies of companies that enjoy competitive advantage by understanding this new reality.

Fundamentals of Real Customer Success

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

Created by Lincoln Murphy - Customer-centric Growth Expert, Consultant, & Thought Leader

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Students: 1528, Price: $149.99

Students: 1528, Price:  Paid

You're doing something, but chances are it's not REAL Customer Success.

I've built this course to help you understand customer success from the ground up. CS is not merely about managing accounts or helping your customers out when they have problems. Your job is to make sure customers get what they need from your product in the way they need it. It's a simple definition, but it takes a lot of hard work to do it the right way. Whether you're brand new to CS or experienced in the field, this course can help you identify new approaches to support your customers' objectives.

I'm your instructor, Lincoln Murphy, and I invented Customer Success. Okay, I didn't invent it, but I helped make Customer Success what it is today. From writing THE book on the subject to speaking at events around the world, most people that are in Customer Success have either learned directly from me or from someone sharing my ideas. But I don't just talk about this stuff, I actually do it, too. I've worked with hundreds of companies of all shapes and sizes around the world. And while I've helped them, I've also learned from them.

And some of what I've learned, I'll share with you, including:

  • Why customer success matters to your company, your customers, and you

  • What customer success is and isn't

  • The concept of the desired outcome, and how to help your customers achieve theirs

  • The success milestones and joint accountabilities that your customers must go through to succeed

  • The idea of a success potential checklist to identify good and bad-fit customers

  • The root causes of churn that you can eliminate to make it a non-issue

  • Using customer success as a growth engine

  • How to measure success for yourself and your customers

  • How to position customer success correctly for your customers and colleagues

Throughout this course, I've provided exercises to put concepts into practice immediately. To get the most out of this course, don't just listen to me talk - apply what you're learning to YOUR customers. I highly recommend you pause to do these exercises along the way, and download the templates to use on the job.

If you're ready help your customers stay longer, do more, and advocate for you, join me in this course today!

Customer Success Manager (CSM) Elite

Accelerate your Customer Success career with actionable strategies you can implement immediately.

Created by Nils Vinje - Customer Success Expert and Thought Leader

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Students: 1378, Price: $49.99

Students: 1378, Price:  Paid

If you are a Customer Success Manager who loves to deliver value to your customers but struggles with how to 'get it all done', you need a strong foundation in three key areas to become Elite.

The Elite Customer Success Manager...

  • Has complete control over their time and calendar so they can methodically and consciously work through each day while their colleagues run around in a frantic state as they attempt to put out fire after fire.

  • Has put the same level of time and effort into building strategic relationships internally as they do with their customers. These relationships enable the Elite CSM to get more done in less time and ultimately deliver for their customers at a higher level.

  • Has mastered the most important areas when it comes to working with customers. They know...

    • How to knock every customer call out of the park

    • How to dig deeper with customers to go beyond surface-level conversations

    • How to prioritize so it's not only the 'squeaky wheels' that get the grease

    • How to do account planning so they can double their capacity

    • How to escalate when there's a real problem and look like a rock star.

I went from Customer Success Manager to VP of Customer Success in 2.5 years. After a year of being VP of Customer Success, I worked myself out of the job.

I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class customer success organizations.

The strategies I used to accelerate from CSM to VP and have taught my private clients since 2015 are inside this course. I took the best of the best so you don't have to do the guesswork and instead get the cheatsheet to growing your career in Customer Success.

Here's what some of my private clients have had to say about working with me through many of the strategies discussed in this course...

"...I have driven $240,000 in new customer revenue as a result of the strategies discussed with Nils..." - Natalie O.

"I feel empowered to take on any challenge as a result of the strategies and techniques I learned working with Nils..." - Michael F.

"I am a more confident and effective leader in my organization as a result of my experience with Nils..." - Adam M.

"[Nils is] a master in time management and tactics in email organization..." - Lauren M.

"Nils is Peanut Butter and Customer Success is Jelly; they’re fine on their own, but a magical experience when combined!" - Josh S.

"Our Customer Success team runs more efficiently after working with Nils." - Mark H.

"I left our engagement feeling confident, focused, and empowered." - Jessie B.

When you apply the material in this course, you will become Elite and stand out from the rest of the pack.

So, let's do this!

Enroll today to take your Customer Success career to the Elite level!

I can't wait to work with you!

CSMath: Make Data-Driven Decisions in Customer Success

Learn how to separate the signals from the noise!

Created by Ed Powers - Customer Experience and Customer Success Expert

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Students: 331, Price: $149.99

Students: 331, Price:  Paid

"Be more data-driven!" That's the mantra from the senior bosses, but what does it mean?

Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data.

Becoming data-driven isn't about using data--it's about using data correctly.

This learning series helps Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts learn and apply practical statistics in real-world Customer Success applications.

You'll learn how to:

  • Track churn accurately

  • Analyze NPS and CSAT in new ways

  • Construct predictive customer health dashboards

  • Forecast renewal revenue with precision

  • Improve your processes

As a result, you'll facilitate better decisions and improve operational performance.

This course features downloadable exercises in Excel to practice applying the concepts, quizzes to reinforce learning, and a valuable CSMath Handy Equations and Procedures Guide for using your new skills on the job.

Essential Customer Success

The definitive Customer Success Management course. Practical resources for professional Customer Success Managers.

Created by Dale Roberts - Digital Business Leader and Author

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Students: 239, Price: $74.99

Students: 239, Price:  Paid

Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Ikea, Unilever, Nestle, Amex and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.

We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines requires to be a Customer Sucess Manager. You will learn

  • What Customer Success is and the key requirements of your role

  • How to measure customer health

  • What to do to improve customer health

  • How to understand your customers and their needs

  • How to segment your portfolio of customers and prioritise your time

  • How to manage your manager

  • How to balance the needs of your customer and your business

  • How to manage your day as a CSM

This course is underpinned by a structured, comprehensive, and practical customer success framework that you will be able to take away, adapt and apply to your customers in your business.

So, if you want your customers, your team and you to be successful then join me on this course today.