Customer Service: Soft Skills Fundamentals
How to keep your head when everyone else is losing theirs
Created by Samara Wenten - Customer Service Veteran
Students: 32263, Price: $19.99
Students: 32263, Price: Paid
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
Outstanding Customer Service – The Ultimate Guide!
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!
Created by Prof. Paul Cline, Ed.D - Prof. Paul - Business/Psychology Expert - 205,000+ Students
Students: 29221, Price: $89.99
Students: 29221, Price: Paid
Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service ... And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!
DID YOU KNOW?
“55% became a customer of a company because of their reputation for GREAT customer service”
“40% began purchasing from a competitor because of their reputation for GREAT customer service”
WHICH side Of This Formula do you want to be on???
Customer Service is one of the Top 3 Factors Determining Your Companies FUTURE & EARNINGS!
Are YOUR Staff Trained in “Customer Service”???
This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!
A Sample Of What You Will Learn:
STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Retain Existing Customers! $$$
Solve Problems FAST!
Learn How to Create an Outstanding Customer Service Experience
How to Handle Difficult Customers like a PRO!
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
... and MUCH More!!!
Sign up Now!
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
Created by Chris Croft - Management Trainer, Speaker, Author
Students: 20165, Price: $99.99
Students: 20165, Price: Paid
Customer Service: Delight Your Customers with Customer Care
Master Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion.
Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades.
Over my 20 year management coaching career I've seen thousands of businesses... and I've pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. If you don't already have fresh Customer Service ideas popping up on a daily basis I’d highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere... and that could multiply your revenues many times over!
Chris Croft is an international speaker, and widely published author, who's been teaching Customer Service to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.
The course overview includes:
Thirty unique ways to create Customer Care delights
Provide incredible service even with zero industry experience
Motivate your employees to go over and above
Highlight missed opportunities to delight customers
Turn every customer into a lifelong fan
Benefit from repeat sales, upselling and referrals
And as always it's 100% practical, and with no technical jargon.
And lots lots more!
By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, but you'll also have made your company thousands in referral and repeat sales!
This course comes with a 30 day money back guarantee
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
Created by Alex Genadinik - Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube
Students: 18885, Price: $19.99
Students: 18885, Price: Paid
Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans.
Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans.
Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into superfans.
Use customer service and customer experience as marketing and branding strategies because they help you sell more.
I consider good customer service an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don't delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends.
So you don't have to chase new customers. Just delight existing clients and they'll be the ones who will talk about your business and bring their friends to you.
Experienced entrepreneurs understand that it isn't enough to just create an OK product. Your product must delight and WOW your customers. And a part of delighting your customers is providing great customer service that inspires positive reactions and emotions in your customers.
Once you inspire positive reactions and emotions in your customers, they will subconsciously feel that your product is better than it actually is. Your customers will also associate your business with their positive emotions.
TURN ANGRY AND UNHAPPY CUSTOMERS INTO LOYAL CLIENTS WITH CUSTOMER SERVICE
Angry customers are not wrong, crazy, or mean. They are just frustrated and they want your product to work for them. If you provide great customer service, respect them, listen to them, and offer a great solution that works and fixes their problems, you can turn them into clients who are loyal long-term.
WHAT IS CUSTOMER EXPERIENCE AND HOW IT IS DIFFERENT FROM CUSTOMER SUPPORT
Customer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience. For example, give them something for free when it's their birthday. They will appreciate that and become more loyal as customers. Customer experience is proactive whereas customer support is reactive.
COURSE MATERIAL IS FROM SUCCESSFUL PERSONAL EXPERIENCE AND INDUSTRY GOOD PRACTICES
Once I started applying the customer experience ideas in this course, it caused more positive responses from my customers, more sales, more repeat customers, more good reviews, and business growth. I rarely see other entrepreneurs apply these strategies, which is why I feel that they are only used by advanced and experienced entrepreneurs. Customer support isn't hard. It just requires care and attentiveness.
POWERFUL CUSTOMER SERVICE AND CUSTOMER EXPERIENCE SKILLS THAT GIVE YOU AN ADVANTAGE
People often want formulas or practical blueprint for what to do. This course will give you the customer service and customer experience skills that will give you an advantage over your competition by retaining loyal customers who buy more from you long-term.
RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT
If you have questions, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because
1) I care about my students.
2) I feel a responsibility to make sure that students get their money's worth from the course.
This customer service and customer experience course has an unconditional, Udemy-backed, 30-day money-back guarantee. This is not just a guarantee, it's my personal promise to you that I will go out of my way to help you succeed just like I've done for thousands of my other students.
Invest in your future. Enroll today, improve your customer service, and see your business grow.
Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
Created by Lecturio GmbH - eLearning Company
Students: 16875, Price: $19.99
Students: 16875, Price: Paid
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner.
You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service.
The most important elements of the course include:
- Face-to-face contact with your customers
- The most effective use of telephone, email and CRM in the communication process
- How to deal with difficult or angry customers
- Liberating your front line people so that they can truly enjoy the customer experience
The course is designed for the following groups of people:
- Those who need to make strategic decisions about how their customer service levels need to be adjusted
- Those in the front line of customer service
- Customer service relationship managers
- Everyone involved in relationship development and client acquisition
Mr. Hunt’s style is often described as ‘inspirational’. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levels—from the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion.
Mr. Hunt is the MD and principal facilitator of UK Seminars. His work is well known in many countries, e. g., in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.0 on a 10 point scale.
Customer Service Fundamentals
An introduction to customer service and its importance in any business.
Created by Starweaver Team - Learning | Doing | Connecting®
Students: 15004, Price: $24.99
Students: 15004, Price: Paid
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.
This course covers the following topics:
1. Customer Service Overview
2. What is Customer Service?
3. Why is it More Important Than Ever?
4. How it Applies to Every Business
5. Five Service Levels of Companies
6. Key Factors
7. Rules of Great Service
8. Getting to High Service Levels
9. Evaluate Yourself/Evaluate Your Company
10. Powering a Great Service Culture
11. Case Study: Starbucks
12. Personal Primers
13. Steps to Great Customer Service
14. A Deeper Look at Managing Negative Customer Service Engagements
15. The Review/Take-aways
Customer Service Success: Take Your Skills to the Next Level
Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers
Created by Viktoriya Maya - Instructor
Students: 10926, Price: $109.99
Students: 10926, Price: Paid
Great customer skills training is the key to success.
With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?
When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit your customers and improve your company’s performance.
That's why we created this customer service skills training for anyone who wants to learn how to provide world-class customer service skills! Whether you are a customer-facing professional, business owner, or team manager, this introductory customer service course will help you get started!
This customer service course is for you if you wish to:
Learn best customer service practices that are practical and easy to implement
Create memorable experiences for your customers
Improve your customer relationship management skills
Stand out from competitors by providing top-notch customer care
Learn in-demand customer service and soft skills that will last a lifetime
Exceeding your customers’s expectations can help deliver a long-term increase in revenue, customer satistfactoin, and your career success.
Customer service training doesn't have to be boring!
This customer service course includes video lectures, downloadable resources, real company examples, course notes, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!
In this customer service skills training, you will cover:
Customer service fundamentals
Essential skills in customer service
Building rapport in customer service
Managing customer expectations
Effective listening skills
Dealing with upset customers
Self-care in customer service
Responding to positive and negative reviews on social media
Memorable ways to "wow" your customers
FAQs and advice
Interviews with industry professionals
And much much more!
By the end of the course, you will:
Feel confident building rapport with customers
Use the power of words, first impressions, and body language to influence how they feel about interacting with you
Learn how to effectively listen to customer inquiries
Feel confident in communicating online, in person, and over the phone
Become more productive, focused and resilient when dealing with upset customers
Turn negative situations into positive experiences
Gain practical skills to tackle challenging situations
Learn how you can improve your company’s reputation, and as a result, your customers’ experience
Wow your customers and impress your employers
Viktoriya Maya works as the Director of Marketing at Corporate Finance Institute, a leading global provider of online finance education. She is in charge of managing both the marketing and customer service departments to ensure the organization offers top-notch education and student support. By serving over a million of customers and managing a busy team of customer support professionals, she gained hands-on experience and valuable skills that helped her succeed in her role and grow her career.
If you are ready to upgrade your customer service skills, grow your career, and make a difference in people’s lives, enroll now to get started!
Customer Service English Essentials
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.
Created by Luke Priddy - Innovative English Courses
Students: 8155, Price: $99.99
Students: 8155, Price: Paid
Isn't it frustrating when you have to deal with an unhappy customer on the phone, especially when you're using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. I designed this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients.
This course is meant for non-native English speakers who deal with English-speaking customers daily, particularly over the phone. You will learn many common English expressions in this course, as well as common vocabulary and tips about intonation and stress to give your spoken English a more native sound (especially over the phone). This course falls in the category of business English.
Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically.
You will be able to see my face in each video lesson, and I will use a blackboard at all times.
Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.
Customer | How to Build a Customer Service Strategy
For you and your team to be successful in providing great customer service, start by putting your customer first
Created by Learoy Tonight - Bite Size Learning
Students: 6110, Price: $29.99
Students: 6110, Price: Paid
There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.
To be successful in providing great customer service, you need to start by putting your customer first. What kind of service do they want, or better yet, what kind of service would you want? We can’t just tell our team members to provide a good customer experience and expect it happen, we need to implement strategies to ensure it happens. By developing a strategy that enables truly human customer interactions, you will pre-empt pain points before they occur and start to build customer loyalty.
Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.
Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.
Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.
This course is a small section of Customer – At Your Service. If you would like to really challenge yourself, join us for the entire journey.
What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
 Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
Created by Davis Jones - Chief Learning Officer at Eazl
Students: 5608, Price: $89.99
Students: 5608, Price: Paid
Version 3, fresh for 2021!
5/5 Stars: "This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam
5/5 Stars: "I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve Clement
Customer Service 2.0: Upgraded for the Social Media Era
Customer service leadership and communication skills
Authentic customer support for the social media / smartphone world
Diagnosing, prioritizing, and solving customer issues
Leverage customer support for product management
Loyalty and customer relationship management
Earn your Digital Customer Service Certificate fast!
Perfect for Early-career Professionals, Product Teams, and Entrepreneurs
While professionals in many functions and across many geographies will benefit from this course, some audiences that will likely find immediate applications for these skills are:
Early-career professionals looking to join customer service teams (a great place to start at many companies)
Product Teams that recognize the value of constructive customer engagement for rapid product iteration
Entrepreneurs who use social media and other digital tools to communicate with customers
If you want to learn how to serve the population of more than 2.5 billion smartphone users worldwide, then this course is for you. Eazl’s Digital Customer Service Certificate Course introduces you to customer service for the smartphone era. In this course, you’ll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. You’ll learn how to do all of this in a way that’s both informative and engaging.
In this course, you will:
Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era
Mirror tone and provide social customer care for a global base of digitally-connected users
Monitor your brand on social media, blogs, and other digital channels
Generate revenue through compassionate customer service
This course is also chock full of activities that allow you to practice what you’re learning. You’ll work with your instructor over 4 exercises to diagnose a customer’s problem, solve a customer service issue, provide social customer care, and prioritize customer service inquiries.
Why Learn Customer Service for the Social Media Era?
Learning digital customer service can benefit you professionally as you gain the ability to solve customer issues in a community-first context. This is an excellent skill for a world where more than 100 million new people get access to smartphones annually and more than 7.2 billion people in the world are connected to the Internet by a mobile device of some kind.
Why Learn with Eazl?
Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience that’s engaging (that’s why we animate our lectures!), based on real-world examples (that’s why we have fun case studies!), and includes great supplementary materials. That’s what you’ll find inside.
Your instructor for this course will be Davis Jones who has taught more than 100,000 students in more than 180 countries. You’ll also have access to Eazl’s private student groups and customer support team.
By the end of the course, you will be able to confidently, compassionately serve people in the social media era. Join us on this adventure today! We’ll see you inside the course.
Content Upgrade Journal
• Version 2 (November 2019): Your course now has interactive assignments that enable you to watch real footage of scenarios that require the kind of customer care you're studying in the course, then take actions based on what you've learned (thanks Udemy for building the cool new Assignments feature!). Mariana from the Eazl team has also done full captions for this course for the version 2 update to make your learning experience even better!
• Version 3 (November 2020): Your course has been upgraded to version 3! Now, all of the lectures that include introductions to new concepts (e.g. "Social Care") are complimented with animations and / or footage that reinforces that concept. This will enable you to learn more quickly, and increase the amount of knowledge you retain. Your course now also includes resources related to Coronavirus (COVID-19), which is forcing many customer service teams to adapt to new environments, and to solve new kinds of problems.
Customer Service: How to sell more without advertising
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.
Created by Miles Furnell - Business Training and Communications Specialist
Students: 5254, Price: $19.99
Students: 5254, Price: Paid
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers but they also attract new ones through word of mouth.
In this course you'll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the wow factor and transform your customer experience, following in the footsteps of the world's favourite brands.
With over an hour's worth of carefully structured videos using real world examples, plus interactive quizzes I'll give you the tools to understand what makes customers tick, to shape your business around the customer experience and create a cycle of activity which leads to constant improvement, gets your employees on board and has your customers doing your advertising for free.
This course offers owners and managers of small to medium sized enterprises the opportunity to grow their profits organically, without spending a fortune on marketing.
Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service
Created by James Starling - Business Coach & Trainer
Students: 4683, Price: $19.99
Students: 4683, Price: Paid
This course looks at the basics of Great Customer Service and how that can lead to greater success for your business with less reliance on paid advertising and marketing. We look at the definition of Customer Service, the different outcomes that great service or poor service can lead to, and some simple ideas and examples to help you start thinking about how you can improve the service to your customers and prospective customers.
The course starts with an examination of what customer service means, we then look at the outcomes of great service vs poor service before moving on to some basic golden rules and some thinking points for you to focus on. We also look at what happens when things go wrong, why simply offering a refund is not always the best way of handling a tricky situation - how do you take a customer complaint and turn it into a way to build better relationships with your customers? Service should be at the very heart of your business, it's something that is 100% in your control. We look at and test your Moments of Truth and find out what they mean to your customers.
This is a conversational course at a beginner level which may also be worth revisiting for more experienced professionals. It's my hope that everybody comes away from this with at least one thing that they take on and use for the rest of their career and that by improving your service you develop yourself as well as your businesses.
I hope you enjoy the course....remember.....the key to great service is consistency!
Customer Service: Keep ’em coming back!
How to give the best customer service in your industry and keep those customers raving about your business.
Created by The Main Street Entrepreneur - Build your dream company doing what you love.
Students: 4662, Price: $49.99
Students: 4662, Price: Paid
Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.
This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1.
Created by Bradley C. - Consultant
Students: 3224, Price: $24.99
Students: 3224, Price: Paid
Welcome to this 3 part course where we cover Logistics, Supply Chain and Customer Service.
First, we'll start with Logistics where you'll learn the fundamental concepts of logistics and supply chain management. You'll learn how logistics work and the critical skills needed to be successful in this exciting field.
Logistics is one of the most important function in business today. Any business that ships items can not succeed without logistics. Successful logistics provide a competitive edge against other organizations.
We'll explore topics such as how logistics work, product distribution, transportation management, supply chain, inventory control, and much more.
In part 2 of the course we'll cover Supply Chain, where you'll learn the fundamentals of supply chain. We'll go over what is involved in purchasing inventory and setting up supplier relationships, what you need to consider when deciding how to manufacture and design your product, and, lastly, how to address the logistics of distribution and delivery. We'll also get into the world of the supply chain manager
The bonus 3rd course covers customer service.
You'll learn about fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level.
You will learn proven techniques for delivering outstanding customer service. We'll cover how to create a stronger relationship with customers, such as practical ways you can hold on to your valuable customer base and win repeat business.
Customer Service: The Six Things That All Clients Want
Master Customer Satisfaction To Build A Successful Business
Created by Expert Academy - Supercharge your learning with the world's leading experts
Students: 2203, Price: $49.99
Students: 2203, Price: Paid
Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?
About The Course
This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don't get it right, you're missing out on sales and profits. We know that "the customer is always right", but few businesses take the time to identify exactly what the customer actually wants.
What You Will Learn
This quickfire course explains:
What customer experience means
The 6 key elements of a great customer experience
Common mistakes businesses make
How to apply each element in business for fast, profitable, sustainable growth.
By the end of the course you will:
Understand what areas of business impact the customer experience
Know the 6 key elements of a great customer experience.
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Increase sales through great customer service skills
How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
Created by Robert Da Costa - Business coach and trainer
Students: 1932, Price: $89.99
Students: 1932, Price: Paid
If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.
If this is a challenge for you then this course is a must for you and your staff. It doesn't contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customers from improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.
STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool
SAP Customer Service (CS/SM) – Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts
Created by John von Aspen - SAP Architect
Students: 1860, Price: $94.99
Students: 1860, Price: Paid
If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.
Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners
Created by Guidoo Services - Your expert in all things Zendesk
Students: 1173, Price: $49.99
Students: 1173, Price: Paid
Let’s learn how to solve tickets in Zendesk. You will see how to work efficiently on customer questions in the popular ticketing system. Learn everything you need to know to use Zendesk as a Customer Service Representative - for your current job or your new role!
We will start with the basics such as where tickets come from and who sends them
Then we'll move to Tickets, all the details about tickets and how to work with them
I'll show you how and why to personalise your Zendesk for agents
Once you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.
I will demonstrate everything we discuss in a test environment. You can follow along on your own screen. And if you don’t have a Zendesk license at the moment, I will explain how to get a free trial version.
Also, you will have the opportunity to test your knowledge with quizzes.
And we support building new schools: We follow the buy-one-give-one principle and donate one brick for every student that joins us!
Join hundreds of students that already learned how to use Zendesk.
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
Customer Service Training | Keys To Satisfy Your Customers
An introduction to customer service and its importance in any business.
Created by Jack Tran - Online Teacher - Love Sharing Knowledge
Students: 1072, Price: $29.99
Students: 1072, Price: Paid
In Customer Service Training Course, you'll learn everything you need to get started with Customer Service such as Definition, Type, the Skillset required to be successful and Customer Service Operation Management. We'll work together discuss the following 4 chapters:
1. Customer Service Overview- You will understand the definition, common type of customer service and its importance to the company.
2. Customer Service skillsets - In this chapter, I will share skillsets that required to be fulfilled if you want to follow with Customer Service as your career and how to develop them for your career path. We will discuss how to deal with complaints, which are day-in, day-out things you need facing.
3. Call Center Metrics- This chapter will be the metrics and KPIs we need to know for a call center operation to make sure it runs smoothly. I will share knowledge about Customer Sentiment Score, along with the social listening tool, which is so important for companies to prevent social crisis and build a good and long term relationship with the customer.
I have attached the HC calculation formula on the course resource, with which you can calculate the number of headcounts (HC) needed for your team to operate well the CS team based on other indicators like required SLA, average contact volume, average handling time, etc.
4. Small Project- It will be Zappos story, which has been well-known for their excellent customer service. We will discuss which factors making them successful in customer service.
If you're a complete beginner to Customer Service, interested in joining this field or who is looking for a solution to your customer service department, this course is for you. Hopefully, you'll find something under "Customer Service Training Course" that's useful for your career path or business.
Who am I?
My name is Nghia Tran (English name is Jack) - I'm an international customer service expert working in some areas such as Travel OTA and Online Education. With 5 years of experience in customer since I was a second-year student, I want to share all knowledge and experience in customer service, with the development in career path from Customer Service intern agent to a Customer Service Expert (or maybe from Junior level to the management/chief level).
Let's explore the Customer Service Training Course now!
Foundations of Awesome Customer Service
Learn to develop outstanding customer service for your business or as an individual
Created by BizTree Learning - Business Coaches
Students: 942, Price: $19.99
Students: 942, Price: Paid
Customer service is one of the most important aspects of any business. In today’s world consumers are connected more than ever and are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than outstanding customer service puts your business at risk.
In this course, you'll learn to develop outstanding customer service for your business or as an individual.
This course introduces the fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level. In this course you will learn proven techniques for delivering outstanding customer service.
We'll cover how to create a stronger relationship with customers, such as practical ways you can hold on to your valuable customer base and win repeat business.
Next, we'll focus on how to exceed your customer's expectations. Finally, we'll look at proven ways to solve problems and will leave customers satisfied. If you are serious about taking your customer service to the next level, then this course is for you.
Customer Service Superstardom: Customers Will Love You
Customer Service Sells. Great customer service experiences are a joy to us all, be the person customers rave about
Created by Judy Clark - Trainer/Consultant/Online Educator
Students: 905, Price: $24.99
Students: 905, Price: Paid
Customer Service is the gold standard for better business, and better business is better income. Happy days and rewards will come from your great service. Learn all the tricks to deal with customer service situations.
What our students say...
"The instructor was clear, concise, informative and engaging which made it a pleasure to participate. I will be recommending this course to my staff if not paying for them to take it."
-- Stefan (Customer Service and Communication for Success student)
"Excellent presentation, great content and knowledgeable presenter."
-- Damien (Customer Service and Communication for Success student)
Never stop believing in the importance of the single customer
Do you remember that first customer? The care you took to make sure that your customer service was "over the top" impressive? This customer was crucial to the business.
We all agree that customer service and communication is very important. So why do we see lots of poor examples? Have you experienced the rude call centre person? Or the sales assistant busy chatting to a coworker? We all have!
We all know what bad customer service feels like. The fact that you are looking at customer service courses means you're ahead of the rest. This course takes you back to customer service basics.
Every single customer is irreplaceable!
Customer Service and Communications Training leads you on a journey that exceeds your customer's expectations, outperforms your competitors and makes you a valuable employee.
Discover the secrets to creating a Customer Service competitive advantage.
Master Customer Service and Communications skills in this course and crush your competition.
Understand your attitude towards customer service and communication. This course is interactive and we guarantee that we will add our customer service experience to you in the course material and in our interactive course challenges.
If you don't communicate with customers, you serve someone who does. Customer service skills are effective in building relationships within your organisation too.
How do you stack up in Customer Service and Communications?
Customer Service and Communication Training offers:
Training from instructors who live the material
Expert advice from real life experiences
Powerful tips and tricks for success
Our interaction with you - discussion on your customer experiences
A platform to share your knowledge
Enrol risk-free today with Udemy's 30 day, no questions asked, money back guarantee.
Click "take this course" now and make happier customers now.
Becoming the customer service SUPERSTAR Certification course
A step by step guide on how to become the most efficient customer service employee for your organization and customers.
Created by Yvonne Ohui MacCarthy, CSP - Customer Service Consultant and trainer at ICSP
Students: 831, Price: $34.99
Students: 831, Price: Paid
Certificatation Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that creat negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided.
Customer Service Foundation
An introductory course about understanding the foundations of Customer Service.
Created by The Art Of Service - Quality education for Career Driven IT Professionals
Students: 319, Price: $49.99
Students: 319, Price: Paid
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.
First, you need to complete the foundation level – The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. There is no examined component at this level. Completion of this program earns you 2 points toward your Customer Service Expert Certificate.
Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):
·Making Decision and Assertiveness
·Delivering presentations and Public Speaking
·Customer Relationship Management
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs to complete and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement). There is an examined component at this level. The exam consists of 50 multiple choice questions, related to the subjects you have chosen.
The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills. There are two examined components for this program: three mandatory exercises and, one 20 questions multiple choice exam. This program is worth 5 points.
You must have a minimum of 22 points to achieve your expert certification.
Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each). Customer Service Expert Program (5 points) for a total of 22 Points.
Each course provides preparation for the exams and successful candidates receive a certificate.
Once you've completed the course, email our exam department at firstname.lastname@example.org to purchase your exam voucher and sit your final exam.
Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills
Created by Gustavo Escobar Henríquez - Helping businesses generate quality leads and sales
Students: 262, Price: $24.99
Students: 262, Price: Paid
Customer service is a necessary soft skill for anyone that has interactions with customers often. And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors.
This course will show you the ECA Method for conflict management with difficult customers:
E = Empathy: Show sympathy and empathy to your customers.
C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation.
A= Advocacy: Where we focus on turning upset customers into brand advocates.
Whether you are in customer relationship management, sales, business development, logistics, customer support, customer experience… this list could go on and on forever; the point is: if you deal with customers often, then you must be ready for conflict resolution with upset customers
Customer Service Training
A Step by Step Guide For Customer Service Professionals and Managers
Created by AJK Consulting - Organizational Behavior & Work Psychology Experts
Students: 208, Price: $89.99
Students: 208, Price: Paid
The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” Sam M. Walton, CEO Wal-Mart
Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.
How you define service shapes every interaction you have with your customers. Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy. A happy customer will continue to be a buying customer and a returning customer.
In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in . systematic and consist way to achieve real success and dwarf their competitors.
Customer Service to Customer Relationship Management
Moving customers from consumers to advocates
Created by Coach Jarret - Life and Career Coach
Students: 205, Price: $49.99
Students: 205, Price: Paid
While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.
Customer Service Training
Learn the basics of customer service its practical application by taking this customer service course.
Created by Webucator Training - Global training company. Trained over 26,000 students. Thousands of student testimonials.
Students: 134, Price: $49.99
Students: 134, Price: Paid
This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Customer Service Training Course Goals
- Understand customer service.
- Identify internal and external customers.
- Learn how to interact positively with customers.
- Develop a positive attitude.
- Learn to communicate effectively.
- Learn to create and implement service standards.
- Learn to evaluate and monitor service standards.
- Learn to create memorable customer service.
Customer Service Training | Get Satisfied & Happy Customers
Improve Customer Experience by Learning How To Give Customer Service People Remember, Talk About & Comes Back to.
Created by Robin & Jesper - Best-Selling Instructors in Digital Marketing & Business
Students: 98, Price: $89.99
Students: 98, Price: Paid
Would You Like to Learn How to Get Happy & Satisfied Customers?
Then, You've Come To The Right Place!
Customer Service Training | Get Satisfied & Happy Customers is an Online Video Course For Anyone Wanting To Learn How To Give Customer Service People Remember, Talk About & Comes Back to.
Inside This Course, You'll learn how to Get Happy & Satisfied Customers.
This Course Also Includes Premium Support.
(We'll answer all your questions within 24 hours).
After This Course, You'll Be Able To
Give Professional Customer Support
Connect to Customers to Give Great Service
Answer Emails Professionally
What You Will Master Inside This Course
In Demand Customer Service Skills
Online Customer Service Skills
To Build Customer Rapport
Build Emotional Intelligence to Understand Customers Emotions
Improve Your Active Listening Skills
Effectively Written Communication Skills
Know What Product Knowledge You Need
Time Management Skills
Dealing with Upset Customers
How to Amaze Your Customers
This Course Includes Templates & Tools That Will Help to Optimize Your Customer Service!
The Majority of The Tools in This Course Are FREE And The Paid Tools Are Only The Very BEST.
See You Inside The Customer Service Training | Get Satisfied & Happy Customers.
Robin & Jesper
Each and every one of us serves customers, whether we realize it or not.
Created by TBAE Team Building and Events - Soft Skills, Teambuilding and Event Specialist
Students: 13, Price: $34.99
Students: 13, Price: Paid
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
Customer Service Master Class
Build a community of raving fans.
Created by The Main Street Entrepreneur - Build your dream company doing what you love.
Students: 8, Price: $24.99
Students: 8, Price: Paid
Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all their friends, come back again and again. In this course we teach you how to do just that with examples and advice from real-world entrepreneurs and business builders from all over America.