Best Customer Experience Management Courses

Find the best online Customer Experience Management Courses for you. The courses are sorted based on popularity and user ratings. We do not allow paid placements in any of our rankings. We also have a separate page listing only the Free Customer Experience Management Courses.

Customer Service Success: Take Your Skills to the Next Level

Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

Created by Viktoriya Maya - Instructor

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Students: 10926, Price: $109.99

Students: 10926, Price:  Paid

Great customer skills training is the key to success.

With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?

When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit your customers and improve your company’s performance.

That's why we created this customer service skills training for anyone who wants to learn how to provide world-class customer service skills! Whether you are a customer-facing professional, business owner, or team manager, this introductory customer service course will help you get started!

This customer service course is for you if you wish to:

  • Learn best customer service practices that are practical and easy to implement

  • Create memorable experiences for your customers

  • Improve your customer relationship management skills

  • Stand out from competitors by providing top-notch customer care

  • Learn in-demand customer service and soft skills that will last a lifetime

Exceeding your customers’s expectations can help deliver a long-term increase in revenue, customer satistfactoin, and your career success.

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Customer service training doesn't have to be boring!

This customer service course includes video lectures, downloadable resources, real company examples,  course notes, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!

In this customer service skills training, you will cover:

  • Customer service fundamentals

  • Essential skills in customer service

  • Building rapport in customer service

  • Managing customer expectations

  • Effective listening skills

  • Dealing with upset customers

  • Self-care in customer service

  • Responding to positive and negative reviews on social media

  • Memorable ways to "wow" your customers

  • FAQs and advice

  • Interviews with industry professionals

And much much more!

By the end of the course, you will:

  • Feel confident building rapport with customers

  • Use the power of words, first impressions, and body language to influence how they feel about interacting with you

  • Learn how to effectively listen to customer inquiries

  • Feel confident in communicating online, in person, and over the phone

  • Become more productive, focused and resilient when dealing with upset customers

  • Turn negative situations into positive experiences

  • Gain practical skills to tackle challenging situations

  • Learn how you can improve your company’s reputation, and as a result, your customers’ experience

  • Wow your customers and impress your employers

Your Instructor:

Viktoriya Maya works as the Director of Marketing at Corporate Finance Institute, a leading global provider of online finance education. She is in charge of managing both the marketing and customer service departments to ensure the organization offers top-notch education and student support. By serving over a million of customers and managing a busy team of customer support professionals, she gained hands-on experience and valuable skills that helped her succeed in her role and grow her career.

If you are ready to upgrade your customer service skills, grow your career, and make a difference in people’s lives, enroll now to get started!

Customer Experience Management (CX): MASTERCLASS 2021

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

Created by Manos Filippou - Published Author, Course Creator. 35,000+ Unique Students

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Students: 7353, Price: $129.99

Students: 7353, Price:  Paid

*** New 2021 Update ***

The Covid-19 pandemic has caused major changes in our society and the business world. While this course has been very successful and recently has been selected by Udemy for Business – a huge honor and major accomplishment - I felt that it didn’t capture the new reality, the challenges but also the opportunities.

After very careful consideration, I decided to make a MASSIVE UPDATE that will help you navigate your CX initiatives in this new reality. Practically we live in a new world and it is not expected that things will go back to the way they were. When companies are closing doors one after the other, then it is a priority to take a brand-new approach and adjust. Fast!

This course provides everything you need to know about CX in this new reality. This massive update includes 54 new lectures (YES, you read it correctly, 54 NEW lectures!), and 4 hours and 20 minutes of additional training!

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75 billion dollars a year up for grabs

Do you know that companies lose more than 75 billion dollars every year as a result of bad customer service? Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.

The opportunity is there. Are you ready to grab it?

This course is designed by a very experienced client services executive who knows firsthand how to successfully manage clients and tactfully build their journey.

Based on real life experiences, this course helps you focus on where it really matters as it is not always what you may think.

Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (CX) strategies are, and get inspired to build outstanding client experiences!

Customer Experience Management: Brand Purpose & Leadership

Define A Brand Purpose That Adds Value To Your Customers & Your Business

Created by Expert Academy - Supercharge your learning with the world's leading experts

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Students: 7067, Price: $59.99

Students: 7067, Price:  Paid

About This Course

This course, Customer Experience Management: Brand Purpose & Leadership, can be enjoyed as a stand-alone course and - for maximum benefits - taken as the first course of a three-course series entitled Customer Experience Management Bundle: Grow Your Business With A Purpose.

In this course, the focus is predominately given to the importance of having a brand purpose. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organisations become purposeful in the experience they deliver to customers. They use case studies to illustrate the concepts and then teach you how to apply these principles to your own situation using the tools and guides provided. By the end of it, you will know how to define a brand purpose that will align your organisation and provide the context for your customer experience initiative.

What Does It Mean To Be 'On Purpose'?

Eight practices define the essence of being On Purpose. They describe the actions and behaviours of those brands that are transforming their markets through creating meaningful and intentional customer experiences; brands like Burberry, Zappos and Lego. In this rapidly changing world, it is vital for organisations to be agile and deliver customer experiences that differentiate them in the market place and continue to meet changing customer needs to sustain growth.

Who Is This Course For?

You may already be involved in some kind of brand or experience programme within your organisation. But perhaps things are moving a little too slowly, there is confusion about how to proceed, or you are just not seeing the results you expected. Perhaps you haven't even started yet and want to get it right the first time. If any of these descriptions resonate, this workshop is for you. This course will be of particular interest to marketeers and leaders responsible for brand purpose.

What Will You Learn On This Course?

There are three main things that strong brands do; They Stand Up for something that matters to customers, They Stand Out from their competitors and they Stand Firm by creating strong cultures that sustain them. In this course, you will learn how to define a brand purpose that will set the scene for your customer experience and align your organisation. You will be able to apply the five tests of a great purpose and what it requires of your leaders.

Your Instructors

Shaun Smith has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is the founder of Smith+Co the UK based customer experience consultancy that has helped organisations create compelling customer experiences that achieve brand differentiation and customer loyalty. Smith+Co has worked with clients in a number of industries including retail, hospitality, financial services, travel and technology to name a few and was selected as the UK's Management Consultants of the year 2020 by the FT based on independent research by Statista.

Shaun is co-author of five acclaimed business books. His latest book On Purpose explores how consumers are increasingly favouring brands that have a purpose beyond profit. Shaun has worked with senior executive teams in many sectors, spoken to audiences in 25 countries and appeared on CNN and CNBC. He is a former Fellow of the Professional Speakers Association and a Member of the Global Speakers Federation. Shaun is a recipient of the PSAE (Professional Speaking Award of Excellence).

Andy Milligan advises business leaders internationally on how a sense of purpose builds better business and how to align your brand strategy with your customer and employee experience. He has worked with clients in a wide range of sectors including consumer goods, technology, automotive, finance, aviation, construction and engineering, as well as sports and not-for-profits.

He is the co-founder of the award-winning strategic consultancy The Caffeine Partnership and an award-winning author of several best selling business books including Uncommon Practice, Brand It Like Beckham, BOLD and On Purpose. He has been a keynote speaker and workshop leader in Asia, USA and Europe, a regular contributor to BA's Business Life Magazine as well as appearing frequently on BBC and Sky News.

CX – Customer Experience Management in 2020 and 2021

How to put your customers first, every time, in this intermediary course.

Created by Matthieu Bonelli - Customer Experience Specialist

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Students: 3772, Price: $74.99

Students: 3772, Price:  Paid

This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact for your business.

During the 2-hour presentations, I have compiled the most frequent questions and challenges managers and executives face on a daily basis and I give you answers you can apply directly to make an impact now.

It is a good place for you to start creating or optimising your CX Program, with concrete steps to follow, so you don't get overwhelmed by the complexity of the topic.

I really hope you'll enjoy the course and I am looking forward to receiving your feedback.

Customer Experience Management Blueprint

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures

Created by Janne Ohtonen, PhD - Customer Experience Trainer, Coach, Mentor and Leader

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Students: 1162, Price: $44.99

Students: 1162, Price:  Paid

Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. It’s used for example by Apple, Amazon and Google (we advice some of them also). A competitive advantage no longer comes from superior products or services only, it comes from personalized experiences: Customers want to get what they want, where they want and when they want with a smile.

Many businesses are struggling with this change ripping through the business world, because of old industrial-age mindsets. The first step to managing your customer experiences is to understand your customer at a deeper level. For this purpose we created Customer Experience Blueprint.

This course allows you to create a systematic and profound analysis of your customers, their expectations and psychological needs so you can boost revenue, decrease costs and improve customer service. This customer experience management course contains powerful tools, techniques and teachings to deepen your knowledge with customer emotions and other relevant aspects.

To simplify the course even further templates and videos are provided that guide you every step of the way, saving you time and energy when putting together your customer experience strategies.

After creating your first Customer Experience Blueprint with the help of the material this course provides, you will have a solid map to constantly improve your business results. This makes you a highly valuable member of your team and company.

Join the course and start creating you own customer experience strategies TODAY!

Omnichannel Customer Experience Management (CX)

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

Created by Dana Mando - Marketing Communications Specialist

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Students: 919, Price: $89.99

Students: 919, Price:  Paid

Welcome to this course on Customer Experience Management (CXM), with a specific focus on Omnichannel customers.

The customer journey map is changing, it's no longer a straight line that goes from point A to point B.

Customers now use multiple channels when interacting with businesses and most importantly, they use them interchangeably and simultaneously, which means that there is a need for these different channels to work cohesively together in order to deliver positive and seamless customer experiences, thus the need for Omnichannel CXM.

Businesses following dated and traditional CX frameworks are failing to cater to the needs of customers today, resulting in disjointed and negative customer experiences that are costing huge losses of revenue.

In this course, you will learn how to develop a comprehensive Omnichannel Customer Experience Management Strategy that will allow your business to provide a smooth and seamless customer experience across all channels.

The strategy is broken down to the following sections:

1. Know Your Customer (KYC):

  • We will cover the various methods and tools that can be used to gain a meticulous understanding of your business's most important customer group(s)

  • You will learn how to uncover key customer insights such as demographics, behaviors, habits, attitudes, preferences and more.

  • These insights will serve as the foundation of your CXM strategy

  • The methods in this section include: Quantitative & Qualitative Research, Customer Analytics & User Behavior Tracking Tools, additionally you will learn how to develop robust Buyer Personas & Customer Journey Maps

2. Implement Consistency Across Channels:

  • The process of making your business's channels work cohesively together through implementing consistency among them, resulting in a smoother customer experience when changing between channels

  • In this section, we will cover the 4 pillars of consistency: 1) Design & Aesthetics 2) Categorization 3) Terminology 4) Functionality

3. Technology Utilization & Integration:

  • We will discuss the importance of Technology in Omnichannel CXM and the 2 key roles it plays in your strategy

  • You will learn how to use technology to best serve your business and customers

  • The key points you need to consider when choosing which technologies to invest in for your organization

4. Address your Organization's Structure:

  • We will observe the negative effects of legacy operating systems on a business's efforts in achieving seamless omnichannel experiences

  • You will learn the 8 best practices when taking on the challenging but necessary task of shifting an organization's structure to be better equipped to provide a seamless omnichannel customer experience

5. Build Strong Relationships With Your Customer:

  • We will observe how building strong customer relationships looks like in an omnichannel ecosystem

  • How to achieve personalization when so many channels exist

  • Finally, we will cover the notion of the Single Customer View, the obstacles you'll face when aiming to achieve it and the steps you can take to overcome these obstacles

Enroll in this course to start delivering a seamless omnichannel experience that is crucial for customers today!

I look forward to seeing you in the first lecture.

Customer Relationship Management: CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE MANAGEMENT

Created by Elizabeth Graham - Content Creator

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Students: 14, Price: $19.99

Students: 14, Price:  Paid

In this course you will be learning about CRM (Customer Relationship Management). I will be teaching you how to manage customer experience in order to cross sell and up sell using CRM features. You will gain a understanding on why CRM is needed and what CRM systems entails when building customer loyalty and improving customer life cycle. Lead conversions, contact conversions, sales conversions and closing rates will also be reviewed in this course.

Customer Experience Management For Business

How to improve your customer experience and build steps for quick and effective resolution

Created by Eric Yeboah - MBA/Chief Executive Officer

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Students: 8, Price: $89.99

Students: 8, Price:  Paid

Customer experience management is the management of customer interactions through each physical and digital touch point in order to deliver personalize experiences that drive brand loyalty and increase revenue, Brands accomplish customer experience management through a combination of software, analytics, research and data - management systems.

There are some key ways to build a customer experience strategy for your organization, before you start to develop a customer experience strategy, the customer experience lead should uncover how the brand is currently experienced by customers and what the vision is for the future, its better you get information from your stakeholders. The first step in customer experience initiative is to perform a situation analysis using qualitative and quantitative research, including in-depth customer and employee/ stakeholders interviews, surveys, web analytics data, and user studies.

Calculating the net promoter score is one of the main methods to measure customer experience. .the net promoter score is a customer satisfaction benchmark that measure how likely your customers are to recommend your business to friends. Another technique is to use analyze customer journey analytics, this will help you measure customer experience and understanding of your customers journey. It is also very important to conduct customer surveys and also determined customer churn rate.