Best Conflict Management Courses

Find the best online Conflict Management Courses for you. The courses are sorted based on popularity and user ratings. We do not allow paid placements in any of our rankings. We also have a separate page listing only the Free Conflict Management Courses.

A Mini Course on Time Management

7 steps you can use immediately to become more productive and master time management

Created by Brandon Hakim - Founder of InsiderSchool


Students: 205729, Price: Free

Students: 205729, Price:  Free

QUESTION: What If You Could Get Twice As Much Done Tomorrow As You Have Any Day This Year?

Six years ago, I was sitting in the passenger seat of a car with my friend.

My friend turns to me and says "It's incredible how much I've gotten done in this year! So much has changed."

And all I could do is smile. Because for me, almost nothing had changed.

The truth is that we all want to use your time well. But in order to do so, you need to know certain principles you'll never learn in school.

I didn't want to face another year where nothing changed. That's why I went after the answers. And it's also why I made this course.

Inside, I'm going to share with you 7 specific steps you can take today to become more productive, taken from my course How To Double Your Productivity By Tomorrow Morning. If you take these ideas and apply them, I think you'll become more productive than you ever have before.

Here's a sample of what you'll learn inside:

  • These two words from a 2,000 year old book completely changed how I look at Time Management. Here's what they are, and how to use them [Lecture 2]

  • The "Time Management Trap" - If you don't know what it is, chances are you're making it [Lecture 3]

  • What to do every morning to skyrocket your productivity [Lecture 4]

  • How you can do 3 hours of work in 1 hour [Lecture 5]

  • How to always know what to work on [Lecture 6]

  • Why you need to make these 3 plans to manage your time well [Lecture 7]

  • The 80/20 Rule no one talks about and is more important to productivity [Lecture 8]

  • My Time Management Worksheets - I'll give them to you so you can use them now [Lectures 9 & 10]

  • Why achieving your goals is like filling a water bucket [Lecture 11]

And more...

To start the course, just click the "Start Learning Now" button. It's short, and free...

See you inside,


Operations Management

Gain fundamental insights to world of Operations Management from award winning Professor Gad Allon

Created by Gad Allon - Kellogg School of Management, Northwestern University


Students: 146246, Price: Free

Students: 146246, Price:  Free

A Faculty Project Course - Best Professors Teaching the World

This course provides a general introduction to operations management. This course aims to (1) familiarize you with the major operational problems and issues that confront managers, and (2) provide you with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations.

This course should be of particular interest to people aspiring a career in designing and managing business processes, either directly (V.P. of Ops, COO) or indirectly (e.g. management consulting). The course should also be of interest to people who manage interfaces between operations and other business functions such as finance, marketing, managerial accounting and human resources. Finally, a working knowledge of operations, which typically employs the greatest number of employees and requires the largest investment in assets, is indispensable for general managers and entrepreneurs.

We will see how different business strategies require different business processes, and vice versa, how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations will be used to analyze different key operational dimensions such as capacity management, flow time management, supply chain management, and quality management. We will also discuss developments such as lean operations, just-in-time operations, and time-based competition.

Class is now in session! Enroll now and join in on a discussion with Prof. Allon.

Quality Management Essentials Simplified

Diversify your professional skill set with quality management and auditing fundamentals.

Created by Gregory Peckford - Corporate quality/improvement/HSE management professional


Students: 33392, Price: Free

Students: 33392, Price:  Free

FREE Quality Essentials e-Course -
Diversify your professional skill set with quality management and auditing fundamentals.

Maybe you have been working for years in a technical field and would like to advance your career or explore other career opportunities but feel your skills and experience are to specialized or industry specific to be of value in any other situation.

Or, you are currently involved in some capacity of quality management or control and would like to expand your knowledge and diversify your expertise and expand your professional reach.

Maybe you are a business owner or manager and would like to take your business to the next level by increasing process effectiveness, adding more value to your clients and increasing your companies competitiveness and profitability.

Quality management professionals operate in a variety of functions such as - process and systems management, quality assurance and control, supply chain management, risk management, and business improvement - just to name a few.

Any of these quality functions, when added to your current skill set, would be a huge asset to current or prospective employers, or to your own entrepreneurial endeavors.

Get a crash course in quality management and auditing and learn these fundamental concepts:

  • What is quality management and what are the benefits to business and your career
  • Difference between quality assurance and quality control
  • Learn the fundamentals of quality auditing
  • Types of quality audits
  • Audit objectives
  • Much More!

Master Data Management

Learn about the basics of Master Data Management within organizations

Created by Adastra Academy - Emerging Data Management and Analytics Technology Educators


Students: 31878, Price: Free

Students: 31878, Price:  Free

This introductory level course provides students with a high level understanding of Master Data Management. Master Data refers to having a single copy of a data record for an organization to ensure that the proper data quality measures are in place. Master data also ensures consistency of reporting across all multiple lines of business within an organization.

This course highlights key Master Data Management concepts, methodologies, and processes including definitions, examples, common master data challenges, architecture considerations, types of master data projects, the data mastering process, and matching and merging techniques. The course also touches on best practices of master data storage within a repository structure.

The main items explained in this course include:

  • What are the main concepts of Master Data
  • What are the main concepts of Master Data Management
  • What are the Master Data Management challenges within organizations
  • What are the main Master Data Management architectures

Conflict Management with Emotional Intelligence

Discover ways to grow your communication skills to manage conflict and develop emotional intelligence in the workplace

Created by Robin Hills - Business Psychologist, Emotional Intelligence Trainer


Students: 27393, Price: $109.99

Students: 27393, Price:  Paid

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around.  Conflict occurs over money, goods, services, power, possessions, time, and much more.

If something exists and more than one person wants or needs it, there is a potential for conflict to occur.

Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations.  Where there are people, there is conflict.  This is underpinned by how people are using their emotional intelligence.

Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs.  It is not that conflict occurs that is the issue, it is how it is managed. 

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict.  In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking.  Managing conflict involves using skills such as rapport, empathy and listening.

Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations.  Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.

The course, also, covers flexibility and how you use behavioural preferences around working with time.  Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict. 

By completing this course, you will be able to

  • Identify what conflict is about and how people react to conflict

  • Recognize why some conflict is to be expected and why it is a part of healthy relationships

  • Compare and contrast the various modes that can be used in conflict resolution

  • Assess your own mode of conflict and how this helps or hinders you in working with conflict

  • Explain how emotional responses differentiate from rational responses in conflict

  • Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility

  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties

  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds

This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains comprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course.  Conflict cannot be managed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are SEVEN practical activities included within the course that are designed to help you understand conflict management. They will indicate to you how you can improve working with conflict and develop your emotional intelligence in the workplace.  All of them require you to engage with your team and do some work outside of the course.

This course is being continually refined and updated to ensure it remains current and relevant.

All PDFs are Section 508 / ADA Accessibility compliant.

All videos have grammatically correct English captions.

Latest update - July 2021

Productivity: Time Management, Focus and Success

How To Become More Productive And Manage Your Time Properly

Created by Noah ​Merriby - Best-Selling Author, Entrepreneur & Award-Winning Speaker


Students: 23447, Price: Free

Students: 23447, Price:  Free

In this course, we will go through the Scientific Background of learning strategies and how it learning works, memory and how you can control it and use it to your advantage, speed reading and how to read way more in less time while ensuring proper comprehension of the content. You will learn the fundamental scientific basis behind productivity and time management.

If you want to boost your productivity and become more productive, you are already ahead of tons of people who don't understand the importance of being productive.. Yet.

We even went beyond that to explain different concepts related to your daily life that, by controlling, you can even take it up a notch and control some of the detrimental habits that you have

FREE COURSE: Business, Management & Leadership Fundamentals

The Fundamentals of Public Speaking, Sales, Persuasion, Influence, Pitching, Habit Change & Reputation Management

Created by Expert Academy - Supercharge your learning with the world's leading experts


Students: 22807, Price: Free

Students: 22807, Price:  Free

This course combines fundamentals from several of The Expert Academy's most successful courses from our top instructors, designed to give any aspiring leader some of the core skills which they need to run a business. Each of the courses are available on Udemy in full if you wish to get a more in depth view of the individual topic areas.

We would of course really appreciate great reviews!

The six topics covered are:

The Psychology of Persuasion and Influence with Phil Hesketh

  • Our Seven Fundamental Psychological Drivers

  • Why We Do What We Do and How We Form Opinions: First Impressions

  • Body Language: Reading It and Interpreting It

  • How to Handle Difficult People with a Smile

  • How to keep improving relationships

  • How Relationships Develop and How to Relate to People

The Perfect Pitch: How to Tell Them What They Want to Hear with Alan Stevens

  • Why Pitching Is Important

  • Key Steps to a Perfect Pitch: Being Concise

  • Key Steps to a Perfect Pitch: Solving their Problem

  • Key Steps to a Perfect Pitch: Telling Them What They Want to Hear

  • An Example Pitch: The Pixar Pitch

How To Break Habits with Gavin Presman (complete course)

  • Breaking Habits Through Nano-Change

  • Slicing

  • Situation

  • Stacking

  • Stating & Celebrating

Public Speaking Masterclass with Alan Stevens

  • So You've Been Asked to Make a Speech or Presentation: Key Questions

  • Assessing Your Audience

  • Objectives

  • What Do They Want To Hear?

  • Deciding Your Outcomes

  • Preparing to Speak

  • Controlling your Nerves

  • Presentation Aids

  • Speaking Like A Professional

Reputation Management with Alan Stevens

  • Recognising Risk

  • Alertness and Monitoring

  • Positive Action

  • Responsiveness

  • Being the Best

  • Case Study - Ratners

Sales Skills Masterclass with Phil Hesketh

  • The Number One Universal Killer Question in Selling

  • The Importance of Establishing the Clients Expectations

  • How to Close the Sale Without Sounding like a Salesman

  • People Buy Emotionally and Justify Logically. What to Do About It

  • Being Prepared for Objections

  • What Does Value For Money Really Mean?

  • The Real Meaning of  ‘Win-Win’

  • Selling in the Long Term and Being Recommended

We hope you find these mini-courses useful, and if you do enjoy them, you can find each of then courses in full on Udemy.

Time Management Mastery Course – Enhanced Productivity

A Scientific Approach Behind Time Management - Time Management Has Never Been Easier - Time Management Mastery Course

Created by Noah ​Merriby - Best-Selling Author, Entrepreneur & Award-Winning Speaker


Students: 22622, Price: Free

Students: 22622, Price:  Free

Time management is one of the most essential productivity feature that is rewarding. In a world where every single second counts, time management became crucial for effective productivity.

Time management is here to help you get a competitive edge over your surrounding

Time management is one of the things that can and will change your life.

This course will be your doorway towards success, with this course you'll be able to achieve more, in less time! Now is your chance to take charge of your time, of your planning, of your execution, now is the time to take charge of your life.

Time management principles will help you in school, work, and your daily life.

Time management, has never been this easy. Are you ready?

Understanding Data Quality and Reference Data Management

This course provides a high level overview of Reference Data Management and Data Quality Management concepts

Created by Adastra Academy - Emerging Data Management and Analytics Technology Educators


Students: 15808, Price: Free

Students: 15808, Price:  Free

The Data Management overview course is a free, high-level course that covers two challenging data related issues that face organizations in the modern day:

  • Reference Data Management
  • Data Quality Management.

The Reference Data Management overview highlights the key principles and processes for effective reference data management within organizations. The lectures cover Reference Data and Reference Data Management components in order to provide an overall understanding of key concepts and terminologies. The course also provides insight on Reference Data challenges, benefits of a Reference Data Management solution, best practices in implementation, and typical solution architecture.

The Data Quality Management overview provides an overall understanding of key Data Quality Management concepts, methodologies and terminologies including profiling, data quality metrics, and stewardship responsibilities. Upon completion of this course, students will gain insights into key data quality activities such as, parsing, validation, standardization, cleansing, enrichment, scoring, measurement, and exception management.

Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

Created by Joeel & Natalie Rivera - Top Udemy instructor with over 300,000 students


Students: 15128, Price: $99.99

Students: 15128, Price:  Paid


We are top Udemy instructors in the personal development category. Our courses have been taken by over 300,000+ happy students from 195 countries.

We have a thriving community in the course and we are actively involved and answer questions within 24h.


Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss?


Or, are you a manager who has to address conflict with your employees or between team members?


The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work.

As a manager or business executive, workplace conflict should be a high priority issue because it leads to decreased productivity and high employee turnover

In fact, research has shown that conflict on the job was cited as the reason people leave their jobs in 50% of cases

And, studies have revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict. Between those two factors, that is a huge loss of revenue and potential growth.   


Conflict at work can be caused by a number of factors, including misunderstandings, miscommunication, perceived threats, personality clashes, a competitive environment, or different values or beliefs.

But, the biggest problem caused by conflicts are not the conflicts themselves, but rather the way conflicts are handled—and in many cases not handled at all. Humans are psychologically wired to seek pleasure and avoid pain. So, naturally, we avoid dealing with conflict. The problem is avoiding or mishandling conflicts causes bigger problems with long-term consequences that can be detrimental to our psychological well-being and the success of any team or organization.

But, not all conflict is inherently bad—in fact it can be both healthy and beneficial.

When an effective system for managing differences of opinion is put into place, conflicts can be the source of tremendous growth and creativity. When the corporate environment is one of trust and openness, individuals see disagreements as an opportunity to find common ground and conflicts as a source of creative solutions. When the fear of win-lose situations is eliminated, win-win situations become a common goal.   

Since conflict is a normal part of business life, it is essential to develop the skills to be able to prevent and manage it. The best way to manage conflicts is to:

  • Stay ahead of conflict by being prepared

  • Have a clear process for handling conflict

  • Provide employees with the tools and skills need to deal with conflict

In this course, you will:   

  • Develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.  

  • Find out your natural conflict management style—whether you withdraw, back down, compete, compromise, or truly collaborate and how to change your reactions to be more effective.  

  • Create a psychologically safe work environment in which individuals and teams feel confident expressing themselves, making mistakes, and speaking up because they trust that they will not be reprimanded or ridiculed, and that they will be supported in their quest for improvement.  

  • Know when to intervene and the best and worst times to approach handling the conflict,, including how to de-escalate a conflict that has become heated or emotional, while not reacting emotionally yourself.  

  • Facilitate conflict resolution conversations, using powerful communication techniques and knowing important mistakes to avoid.   

You’ll also learn the 6 Steps to Conflict Resolution, including important conflict resolution skills like:

  • Effective listening and communication techniques

  • Essential problem-solving strategies

  • Strategies for following-up and moving forward in a way that ensures resentment doesn’t linger and conflicts don’t re-occur

We’ll also provide additional insights for handling conflicts depending on who your conflict is with, such as a conflict with your boss or manager, your employees, or within a team.


So, are you ready to transform your work environment, experience and relationships? If so enroll now, we look forward to seeing you in the course!

Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason. 

So who are we?   

We are Joeel & Natalie Rivera, serial entrepreneurs, authors,  speakers, and educators. We have over a decade of experience in the  field of psychology and life coaching and our greatest passion is  empowering others to live life on their terms, fulfill their potential,  and embrace their greater purpose. All of our programs are designed  based on our experience in coaching, social services, psychology, and  education, as well Joeel’s Masters Degree in Counseling and research on  happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries.   


 Copyright ©️ Transformation Services, Inc. | All Rights Reserved

Develop Effective Team Leaders

An Overview of Coaching, Mentoring and Conflict Management

Created by Organisational Development Concepts Pte Ltd - Building Connections, Bridging Perspectives


Students: 14537, Price: Free

Students: 14537, Price:  Free

This course imparts the ability to build effective team leaders. It also includes a section on implementing coaching and mentoring strategies and processes and evaluating the impact of coaching on the employee and the organisation. You will also learn methods to communicate effectively in the workplace by gaining an understanding of the causes of conflicts that arise. The course covers brings you through the different signs and stages of conflict and the section closes with a brief but succinct coverage of the different strategies you can use to resolve conflict.  You will also learn about the barriers to effective communication.  

Knowledge Management Tools for SMEs

Learn about a variety of Knowledge Management Tools for SMEs and how they can enhance SMEs' performance.

Created by Dynamic SME -


Students: 14154, Price: Free

Students: 14154, Price:  Free

Target groups for this course on Knowledge Management (KM) tools for SMEs are students, practitioners from SMEs and SME support institutions, trainers, consultants, coaches and all other people interested in innovative SME management.

Various KM tools exist to manage knowledge effectively within a company. By bringing together all the information available in a systematic manner, knowledge is capable, when managed and utilized as an important organizational asset, to significantly augment people's output and efficiency.

The course on KM tools for SMEs will consist of eight sections and 24 lectures. The first section will serve as an introduction to the course including a short presentation concerning the course layout and the course objectives. Moreover, the first section shall give a general overview on the area of KM and various KM toolsets. After the lectures of the first section, a quiz has to be taken to test the basic concepts on KM toolkits.

Subsequent lectures will present each week one of the KM tools: Competence Matrix, International Communication, Lessons Learned, Idea Competitions, Business Intelligence and finally Knowledge Market.

The sections covering the KM tools each consist of one video, a written documentation on how to implement the respective tool. Subsequently, a case study is presented at the end, in which students see how this tool can be applied in practice. External resources or downloadable material for further reading will be provided. Quizzes will test the participants know how.

KM is particularly of great importance for SMEs as they are stronger influenced by increasing global competition, fast shifts in technology, economic uncertainties, times of instability and market turbulences than bigger enterprises.

In this respect, offering valuable information about KM tools can help SMEs to understand, evaluate and apply these tools into their daily routine and in particular during turbulent times.

Introduction to Project Management | PM101 Training Session

Your gateway into the World of Project Management

Created by Shoaib Qureshi - PMP certified Project Management Professional


Students: 12688, Price: Free

Students: 12688, Price:  Free

This course will help you kickstart your journey in the domain of Project Management. To begin with, we cover the basic concepts like what is a Project, what is Project Management, who is a Project Manager. Then we dive deep to discuss Project Constraints, Organizational Structures and Project Management Office (PMO). Finally, to top it all of, we also touch upon the PMP courseware and understand the basic Project Management Life Cycle and its types as well as Project Manager's tasks in the different process groups like Initiation, Planning, Execution, M & C and Closing.

Better management through understanding yourself

Learn how to manage and lead a team through first knowing and understanding yourself as a manager.

Created by Christa Van Greuning - Marketing Consult & Enthusiast, Instructor at Udemy, Writer


Students: 11602, Price: Free

Students: 11602, Price:  Free

One of the most complicated and challenging tasks facing any manager, new or experienced, is managing people.   Getting a team of distinctly diverse employees to come together and deliver superior work is hard.  The workplace is complex and diverse.  It is always changing and being able to adapt to these changes is crucial to being a successful manager. Be a better manager: Better management through understanding yourself provides the skills and understanding that will enable you to develop high-performing and effective teams of satisfied and productive people by first getting to know yourself, your beliefs and your values.  

An organization cannot reach its goals and objectives without effective, efficient and productive people.  Building strong successful teams is therefore of great importance.  Great teams of employees are created through exceptional leadership and management.  Being an exceptional manager and leader starts with understanding and managing yourself.  

During this course you will learn:

  • How to develop self-awareness 
  • How to develop and use emotional intelligence
  • How to develop and apply assertiveness
  • How to examine and adjust your limiting assumptions
  • How to develop you personal and professional values
  • How to develop your professional mission statement and managerial goals

Facilitate Innovation and Manage Change Effectively

Innovation and Change Management

Created by Organisational Development Concepts Pte Ltd - Building Connections, Bridging Perspectives


Students: 8918, Price: Free

Students: 8918, Price:  Free

This course imparts the ability for managers to work effectively with team leaders to manage change processes. It also includes implementing change strategies and processes and evaluating the impact of change on the employee and the organisation. Learners will also learn methods to encourage innovation in the workplace by creating a conducive environment to support innovation. Learners will also be taught how to maintain a conducive environment for innovation in the section on conflict management.  The course covers the signs and stages of conflict as well as strategies for conflict resolution.  Also included is a section on the barriers to communication.

Build Cohesive Teams to Drive Peak Performance

People and Relationship Management

Created by Organisational Development Concepts Pte Ltd - Building Connections, Bridging Perspectives


Students: 7884, Price: Free

Students: 7884, Price:  Free

This course focuses on the ability to participate in networks and build team relationships to support organisational and team priorities. It also includes developing team cohesiveness through team communication as well as diversity and conflict management. Through these skills, the learner will be able to develop cohesiveness in their teams to better perform in their workplace.

Become a Master at Conflict Management at Home or Work

Learn Communication Skills in Conflict Resolution and Emotional Intelligence; Face Difficult Conversations Confidently

Created by Roger Kay Allen, Ph.D. - Author, psychologist, management consultant, executive coach


Students: 7360, Price: $99.99

Students: 7360, Price:  Paid

What students are saying

"Dr. Allen is very knowledgeable instructor. He gave great examples during the course. All of his shared stories added more "life-like" explanations to his examples. He really knows his material . Very helpful course." Danet Leon

"100% happy. THANK YOU, Roger! This course has been an enormous help. The structure of the course, the way you explain the skills and principles, and the way you relate the theory to the real world, the examples you give really helped me to understand the theory and the tools. The way you speak and use visual support makes it very easy to follow and comprehend. Your empathetic communication style and realistic way of portraying things (e.g. You won't succeed all the time, but keep practicing to improve) was also very helpful and made it easy to relate to the topics you were talking about. From the first lecture on I started incorporating my new knowledge into everyday life, where of course smaller or larger conflicts arise all the time. And with each step I felt safer, better prepared and was able to reach better solutions as I might have without this course. It should be a mandatory course for everyone. Thanks again." Anna Henker

"The course was amazing. I have learned so much which is now an asset I will be using to solve future conflicts. I wish this valuable information could reach many more people."  Vincent Mandi Muli

"This course is a MUST. For anyone wanting to sharpen their communication skills and truly become a "master at resolving conflict", whether it be at work or home, this course will change your life. Roger is a master on this topic and his teaching, his stories, and his tips are gold for the mind that is hungry for knowledge. Thank you Roger for sharing your wisdom." Ronald Burnett

Overview of course

This course will give you skills in conflict management to successfully turn disagreements and conflict into productive communication so that you can not only solve your shared problems but also grow in emotional intelligence and experience enjoyable connections with others.

The dictionary defines conflict as a serious disagreement or argument. Synonyms include dispute, quarrel, squabble, discord, strife, antagonism. These are not pleasant words. And yet it is likely that you understand their meaning not because you’ve looked them up in a dictionary but because you’ve experienced them. We’ve all been caught up in the unpleasant experience of conflict. For example,

· You're not able to sleep due to a neighbor's late-night music or barking dog.

· You’re on a sales team which has won a big contract. Your new customer wants your product quickly and at as low a price as possible. However, engineering wants to slow the project down to ensure that all technical and quality standards are met. You’re in a tug of war.

· A few of the neighbors have not been paying their homeowners association dues. Others are violating the property rules.

· You’ve come up with good technical solutions to a thorny problem but wonder if there is the political will to implement your recommendations.

· Your boss wants you to work overtime this weekend when you’ve planned a big outing with your family.

· A teenager has trouble getting off the computer to do his chores.

· You and your partner have totally different opinions when it comes to a major life decision.

· A young adult child has returned home and is now living off of you and your spouse claiming that she hasn’t been able to find a good job.

This is just a small sampling of situations that require conflict management with emotional intelligence. Notice a few characteristics of these situations: your emotions are aroused, the stakes are high, the outcome is uncertain, and opinions vary.

You probably don’t like dealing with these situations. They disrupt your peace of mind and cause you emotional discomfort. Unresolved conflict is why family members become alienated and half of all marriages end in divorce. It also accounts for 50% of the turnover in companies. Dealing with conflict is not easy.

Conflict is inevitable

And yet conflict, at least disagreement, is inevitable. We know this. We come from different backgrounds, have distinct personalities, perspectives, needs, values, roles, goals and priorities, all of which set us up to experience disagreements if not outright conflict.

So, the question is not whether you’ll experience conflict but rather how you will handle it. And, unfortunately, we have little training in conflict resolution skills.

Our natural tendencies are harmful

My experience as a psychologist, marriage counselor, business consultant, and executive coach has taught me that many of our natural tendencies are harmful. They make things worse rather than better. Some people, when facing conflict, go into an aggressive and fight mode, others run emotionally and resort to silence or appeasement, and still others distract and avoid. Although our natural tendencies are intended to reduce the impact of conflict, they actually and make it worse in the long run.

Dialogue-key to conflict resolution

Therefore, learning conflict management is one of the most important skills you can learn. I teach you to deal with conflict through dialogue, a communication skill in which people listen to understand one another’s point of view and then agree upon options to solve problems and resolve their disagreements.

This process encourages deep listening, a willingness to share your own point of view and search for solutions that are good for all and not just a minority. Dialogue is talking openly—even about subjects that have historically been “undiscussable.” The more openly you can talk, the better will be your solutions to conflict and the more unified and committed you and others will be to carry them out.

The most successful people are good at conflict management

In fact, I’ll go so far as to say that the most successful people, in any walk of life, are good at conflict management. They are willing to face conflict directly and are even willing to enter into difficult conversations that others want to flee and avoid. They do this because they understand the dynamics of conflict and how to create trusting conditions that will open up communication and lead to positive, even amazing outcomes.

Importance of conflict resolution in your personal relationships

Howard Markman and his colleagues studied 150 couples for 13 years. The couples would come into their lab each year and furnish a massive amount of information about their marriages. In addition, they would subject themselves to being video-taped which the researchers would then analyze for patterns and themes. Their conclusion, at the end of this long-term study was that “it is not how much you love each other, how good your sex life is, or what problems you have with money that best predicts the future quality of your marriage….the best predictor of marital success is how you handle conflicts and disagreements.

This is also true in all our personal relationships. How many people are alienated from extended family members because of the difficulty of holding good, honest conversations? Or how many parents and children are alienated because of their inability to communicate effectively? Dialogue changes that.

Importance of conflict resolution in your organization

Furthermore, I believe that organizations are filled with intelligent, capable people who fall back on poor styles of communicating because it is not safe to express their opinions. The consequences to organizations can be serious if not devastating. Respect is lost. Trust is destroyed. Only a fraction of the ideas necessary for the organizations long-term survival make it to the light of day. The best employees leave and those who stay disengage and do only enough to hold onto their jobs.

Knowing how to use dialogue to resolve conflict changes that. Dialogue is the means by which you surface conflict and have meaningful conversations in your personal relationships and organizations. Such conversations make your relationships and organizations healthier and more effective.

It is my intent to give you the awareness and conflict management skills to face and handle the difficult conversations of your life. And as you learn and apply these skills, you’ll still have differences of opinions and disagreements, but you’ll be able to navigate them with greater confidence and skill.

A little about me

My name is Roger K. Allen, Ph.D. I’m a psychologist, author, executive coach and business consultant with many years of helping people work through conflict both in their personal lives and on the job. I’ve helped hundreds of couples, business partners, executives, department managers and employees work through difficult conflicts to create healthy and harmonious relationships. And I’ve taught many of these methods to other trainers and consultants throughout the world.

Mastering Conflict Management and Resolution at Work

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships

Created by Dr. Priya Nalkur - Leadership Coach & Instructor


Students: 7297, Price: $189.99

Students: 7297, Price:  Paid

Does interpersonal conflict make you cringe? Don't worry; you're not alone. Many of us would rather get the black plague than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.

In this course, you will:

  • Look at some of your past conflicts to understand how you typically handle conflict (and whether it's effective!)

  • Gain valuable tools to handle any conflict immediately

  • Learn how to recover from conflict, and what to do after the conflict is over to repair a relationship

This course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I’ve helped many people navigate conflict. Throughout the course, I’ve included exercises and tools that I’ve found to be the most helpful when working through conflict so that you’re prepared to resolve any conflicts that may arise in your life right away.

It won't always be easy, but it will be worth it. Let's face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you're ready, fasten your seat-belt and get ready to learn!

CPE (Continuing Professional Education)

Learning Objectives

  1. Identify how to resolve conflict and attend to a relationship effectively.

  2. Name the 5 conflict handling behaviors.

  3. Recognize why effective conflict resolution is important for meaningful relationships.

  4. Identify reasons people have conflict with each other.

  5. Name the typical reasons people are challenged by interpersonal conflicts.

  6. Recognize the three aspects of the conflict handling spectrum.

For additional information, including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page.

For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.

Problem-solving and Decision-making for Supervisors

Part of WSQ - Advanced certificate in Workplace Safety in Health

Created by GREENSAFE INTERNATIONAL - Consulting, Training, Auditing & Outsourcing organization


Students: 6089, Price: Free

Students: 6089, Price:  Free

This is a blended course. There are 2 parts to this course- an online portion and classroom training. On completion of both components, the participants of this course will gain the knowledge and skills for fulfilling the role of a coordinator and supervisor in accordance with WSH level B Competency- based training programme.

This course provides learners with the skills and knowledge Coordinate and monitor the implementation of WSH management systems and programs for recognition, assessment, control and management of WSH risks.

The course fee reflected is only for the online segment.

Conflict Management at Work: Real World Strategies & Tools

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors

Created by Mike Clayton - Udemy & Real World Trainer in Personal Effectiveness


Students: 5984, Price: $89.99

Students: 5984, Price:  Paid

Conflict is an inevitable part of working life. And it's not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

As a manager or a leader, conflict management is a part of your job!

So you need the tools to deal with conflict at work.
And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main conflict management topics you'll cover:

  • The sources of conflict

  • How to listen

  • The effect of personalities on conflict

  • The ways people resist imposed ideas

  • The signs and stages of conflict escalation

  • The steps for de-escalating conflict

  • Strategies for resolving conflict

  • Five ways to handle conflict 

  • How to recover a broken (workplace) relationship

Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.


Prior Experience
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

  However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. 

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered
However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

  • Prevent conflict

  • Reduce and reverse its escalation

  • Handle full blown conflict

  • and... recover from the effects of a conflict-induced relationship breakdown.

Your Unconditional, No-questions, 30-Day Guarantee

The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.

And What if you have questions?

I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. 

Enroll Now

Enroll for this course now, so you can start to regain control of your life straight away.

Manager’s Guide to Difficult Conversations

Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions

Created by Joeel & Natalie Rivera - Top Udemy instructor with over 300,000 students


Students: 4355, Price: $99.99

Students: 4355, Price:  Paid


We are top Udemy instructors in the personal development category. Our courses have been taken by over 300,000+ happy students from 195 countries.

We have a thriving community in the course and we are actively involved and answer questions within 24h.


We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.


And then there are those conversations we HAVE to have as leaders, such as:

  • Addressing behavioral issues

  • Discussing promotions that aren’t coming

  • Mediating conflicts

  • Or worse, laying someone off


It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse. 

Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.


Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.


The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.


In this course we’ll help you:


  • Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.


  • Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.


  • Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.


  • Understand and manage emotions before and during the conversation to avoid escalation.


  • Utilize proven techniques for effective communication, listening, and approaching the conversation.


So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course!

Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason. 

So who are we?


We are Joeel & Natalie Rivera, serial entrepreneurs, authors, speakers, and educators. We have over a decade of experience in the field of psychology and life coaching and our greatest passion is empowering others to live life on their terms, fulfill their potential, and embrace their greater purpose. All of our programs are designed based on our experience in coaching, social services, psychology, and education, as well Joeel’s Masters Degree in Counseling and research on happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries.

Copyright ©️ Transformation Services, Inc. | All Rights Reserved

Conflict Resolution in Leadership and Talent Management

Applying proper conflict resolution skills to de-escalate tense situations involving your team members/direct reports

Created by Vasco Patrício - The Executive Kingmaker (MIT-Backed Entrepreneur & Coach)


Students: 3974, Price: $64.99

Students: 3974, Price:  Paid

Wouldn't it be great if we could solve any conflict in an easy manner, being a "social skills ninja"?

It's a rule that everyone has conflicts. Bigger or smaller, these are always present. it may be with co-workers, clients, friends, and more. Conflicts are much more present than we think, and conflict resolution is an essential social skill in the world of today - both in a personal and professional context.

I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
- Conflicts with co-workers that are competing in terms of workload or credit;
- Conflicts with other executives to obtain support for key initiatives;
- Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
- And many others;

This short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.

The course has three major components:
- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);

Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).

If this course seems like a match, it would be a pleasure to have you as a student.

Are you going to take your conflict resolution skills to the next level?


Warning: Choose the Right Course!

This course is part of the "Conflict Resolution" series, containing different courses for different purposes:
- Conflict Resolution and De-Escalation Skills ("generic" version);
- Conflict Resolution for Co-Workers (for conflicts with co-workers or team members in a corporate context);
- Conflict Resolution for Executives and Board Directors (for conflicts with executives or senior leaders in the boardroom);
- Conflict Resolution for Friends and Personal Relationships (for conflicts with friends and family members);
- Conflict Resolution for IT Professionals (for conflicts with coders, tech leaders, or other IT professionals);
- Conflict Resolution for Upset Customers (for conflicts with clients and customers as a Customer Success/Customer Support/Relationship Management professional);
- Conflict Resolution in Financial Services (for conflicts with analysts, traders, PMs, or partners in high finance);
- Conflict Resolution in Investor Relations (for conflicts with investors or shareholders);
- Conflict Resolution in Leadership and Talent Management (for conflicts with your team members or other leaders);

These courses are 50% similar (half of the course, the "base course", is the same for all, while 50% is "custom" to each situation. The "generic" version only contains the 50% that is the "base course", which is why it has a lower price.

If you're interested in another version of this series instead of this one, just search by name on the course directory or my profile.


Peace & Conflict Studies

Achieving peace in the 21st century

Created by Piet Gotlieb - Honours Student and Researcher


Students: 2139, Price: Free

Students: 2139, Price:  Free

In this course, the student will learn to think comprehensively about issues regarding peace and violence. Because of the interdisciplinarity of this field of study, the course may be challenging at times. Students are required to think about economics, justice, migration, sociology, theology and governance from a nuanced, integrative 21st century perspective. After completion of this course, the student is able to think about and contribute to solutions to violent conflict. Let's build sustainable peace, together! Additionally, you will gain crucial nuanced and intricate reasoning skills, key to any social scientist or intellectual person. But most of all, learning is fun, and you will hopefully have a lot of fun as well. Plus, this course is free!

The course consists of three modules:

International Law & Conflict

Culture & Conflict

Contemporary Challenges & Conflict

Every lecture is followed by a multiple choice question, as intermittent examination has proven to be the most effective way to encourage the students' retainment of the recently taught knowledge. Every module is followed by a larger multiple choice "exam", testing the medium to long term capabilities of students. For optimal results, students should take in no more than a module per day. In addition to the lectures, the course provides readings there where this adds to the students' understanding of the subject matter. It is recommended that students read the readings either prior to or following the lectures, but at least before answering questions.

N.b. Udemy has significantly cut back on the freedoms of students and instructors pertaining to free courses. As such, the course is limited significantly in terms of time. This, together with the aging of the course may result in somewhat disconnected perspectives attempting to set up a framework for students to reason within rather than grasping concrete realities as case studies of these framework mechanisms. In addition, it has regrettably become impossible to automatically distribute certificates following a free course. Therefore, we are continuously looking for alternatives.

Anger Management & Conflict Resolution Program – (4 hours)

How to manage anger and ensure it does not explode into rage. Enhance your life by building quality relationships.

Created by George Patriki - Dual Diagnosis Consultant


Students: 1272, Price: $124.99

Students: 1272, Price:  Paid

Anger Management & Conflict Resolution Program will help you understand and manage your anger so that it doesn’t explode into rage. At the end of the day, the only thing that brings joy and meaning to life is having loving meaningful relationships with family and friends. The purpose of this program is to help you develop a better quality of life by improving your relationships.

This program is also ideal for supervisors and managers to help them develop communication and conflict resolution skills with work colleagues. 

This training is tax deductible as a work related expense and enables supervisors and managers to maintain professional development and upskilling.

This program outlines 8 key underlying issues that cause anger and provides practical guidelines to address each of these areas.

1.Unmet needs – threat to safety

2.Grief and loss

3.Boundaries being violated by controlling people

4.Disappointment & smashed pictures or expectations

5.Guilt and shame based identity

6.Unforgiveness – bitterness, resentment & revenge

7.Vitamin deficiency (eg. Vitamin B3 – Niacin, B6, Zinc etc)

8.Substance abuse (alcohol & other drugs)

(Please note that the pic from the Anger Management movie is used by permission as follows; Anger Management (2003). “© Sony Pictures”.

Used under; (Title 17: Chapter 1 § 107 of the United States Code).

Conflict management in the workplace

How to effectively resolve conflict at work.

Created by Sharon Xuereb - Employee engagement specialist


Students: 1202, Price: $89.99

Students: 1202, Price:  Paid

Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers. 

This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.

Mediation: Conflict Management & Resolution – Certification

Learn more about Mediation: Conflict Management & Resolution. Boost your personal development and skills!

Created by Glory Dimitrova - Psychologist


Students: 1002, Price: Free

Students: 1002, Price:  Free

Ladies and Gentlemen, It is my pleasure to present to you this online certification course “Mediation: Conflict Management and Resolution“. The book is pleasant and easily accessible for each of you. It is packed with accessible information that you can use in your daily life as well as in your professional field. Conflicts are all around us. Rarely, almost never, will you meet a person who can boast that he has never come into conflict with another person. It's not dangerous and scary to get into a dispute, it's scary not knowing how to get out of it!

This course will give you clear guidance and understanding of the stages of the conflict, the methods of solution, the possible outcomes, and more.

Mediation, in turn, is an elegant tool for resolving multiple and diverse conflict situations. It is used in various fields of social and professional life. There are also people who have made mediation their way of life and their profession.

This course might not make you a mediator, it might not teach you everything about this profession or professional field of expression, but it could introduce you to its subject, the sphere of influence and highlights, and would certainly be useful in your daily routine and when resolving another dispute, debate, or conflict with another person.

In our training, we adhere to the idea and purpose of providing deep, useful, accurate, and clear scientifically-based information, which in theory can be used for any purpose and in practice can help anyone. In each lecture, we show the original text of the course, and the goal is a more accessible and proper understanding of the training. In this way, we believe that we support the easier perception and comprehension of scientific information. Also, this way anyone can take notes. We hope you appreciate our goal of giving you as much as possible for a minimum of time.

The course will cover 15 topics:

  • What is mediation?

  • Comparison between mediation and court trial.

  • Comparison between the basic techniques and methods in mediation and court trial.

  • What is it like to be a mediator?

  • The three columns of mediation.

  • The phases of mediation.

  • Types of decisions in mediation.

  • Stages of escalation of conflicts.

  • "The ability to communicate"

  • What is communication?

  • The skill of leading a conversation.

  • Techniques for leading a conversation.

  • Techniques for asking questions.

  • "Reflecting Team"

  • Small group work. Practical exercise.

About the author - Valentin Boyadzhiev is a trained nutritionist, graduated Master of Psychology in "Psychology and Psychopathology of Development". He has acquired Professional Qualification "Teacher of Psychology" and Postgraduate Professional Qualification "Psychological Counseling in Psychosomatic and Social Adaptation Disorders". He has obtained a Psychoanalysis Diploma and he has specialized in Psychoanalytic Psychotherapy. He is a member of the Association "Bulgarian Psychoanalytic Space", "International Society of Applied Psychoanalysis" and „International Alliance of Holistic Therapists“. He is a lecturer on issues related to nutrition, diet, supplementation, food, and sports. He is also a teacher and a lecturer in the field of psychology, logic, ethics, law, and philosophy. He has been a school psychologist since 2017. He has been participating annually in scientific conferences on psychology, psychotherapy, dietetics, and medicine. His main interest and practice are in the field of psychoanalysis and clinical psychology.

Best regards,
Valentin Boyadzhiev

Conflict Management Certification10 Management Coaching

Conflict Management Coaching Level 2 Grads Accredited Conflict Management Certification and Management Coaching Listing

Created by Get Results Coach Academy - Management Coach Certifications|Management Coaching Training


Students: 755, Price: $89.99

Students: 755, Price:  Paid

When not managed effectively, conflict in the workplace impacts the long-term success of both the employer and employees. Take Sam for example. Before Covid-19, Sam had complained to her Team Lead about ongoing workplace conflict that was preventing her from effectively doing her job. The conflict was never resolved and with the remote work orders in place during Covid-19, the face-to-face conflict turned into remote workplace conflict. Sam is a talented developer but now gets reprimanded for poor quality work and missed project deadlines. If she decides to leave her job, she will likely not receive an ideal referral.

Workplace Conflict Statistics and the Causes of Workplace Conflict

Conflict at work, whether in-office or remote, costs both the employer and employee! A new study conducted by the University of Sheffield sites that “workplace conflict costs UK employers over 28 billion pounds per year” which ultimately result in resignations, disciplinary dismissals and sick leave. The CPP Global Human Capital Report identifies the main causes of conflict being a clash of personality and egos at 49%, stress at 34%, poor leadership at 29%, lack of role clarity and responsibilities at 22% and clash of values at 18%. What is missing from this report is a clear plan to proactively manage the causes of workplace conflict.

Manage Conflict Remotely or In-Office to Get Results with Conflict Management Coaching

You need a Conflict Management plan that is mapped out for you so that you can empower your diverse team to unlock their potential. You need the technology and mindset know-how to coach a hybrid remote/in-office team to work collaboratively while still maintaining a safe-space for innovation through disagreements. You need to understand the top 10 unconscious bias that fuel conflict and how to manage them. You need a proven Conflict Management Group Coaching Program with the exact questions and interactive online resources to GET BETTER RESULTS in the new normal.

Excel as a Conflict Management Professional/Team Lead Using Proven Get Results Coaching Model

As Curriculum Developer and Lead Instructor for Get Results Coach Academy, I designed Conflict Management Certification Management Coaching Training to give you everything you need to confidently manage conflict in the new normal workplace and coach your team toward innovative success starting today.

Whether you lead a remote team, an in-office team or a combination of both, you are guided step-by-step with the exact how to manage conflict in the workplace through mastery of the Conflict Management Coaching Program for getting results in the new normal.

  • Build your confidence, even if you have never organized a virtual workspace or ran a virtual meeting, through Level 1 behind-the-scenes video training, hands-on practicums and my step-by-step guidance for delivering the conflict management program.

  • Reduce stress and maximize your impact using my done-for-you action focused Conflict Management Get Results Coaching Model to engage a remote team, in-office team or a combination of both.

  • Improve retention and advance your people skills with 10 unconscious bias re-enactments that take the guesswork out of understanding your teams’ underlying conflict challenges.

  • Increase your aptitude in using the latest technology for delivering engaging virtual collaborative meetings and managing virtual workspaces.

  • Accelerate your Conflict Management Coaching Career or Business/Practice with free but optional Level 2 coaching practicums and Conflict Management Coach Directory Listing.

Workplace Conflict Statistics Show that Proactive Conflict Management Saves Money

According to a study conducted by Columbia University, companies with a healthy corporate culture report, on average, a turnover rate of just 13.9 percent compared to 48.4 percent at companies with a poor culture. Human resources departments in companies across the globe understand the value of Conflict management. From the recruiting process to the onboarding program and through to ongoing employee development, it costs money to train new people.

Statistics from the Global CPP study revealed that Employees in the United States companies spend approximately 2.8 hours each week involved in conflict. This amounts to around $359 billion in hours paid that are filled with – and focused on – conflict instead of on positive productivity. The figure is the equivalent of 385 million days on the job going toward the goal of arguing, as opposed to being put toward collaboration. A full day of productivity each month. This is 2- 1/2 weeks of productivity each year.

These statistics paint a clear picture that a solid Conflict Management program is needed for companies to be competitive in the New Normal. You need a solution so that you can manage a diverse team to work collaboratively and cooperatively toward innovative productivity without adding any more work to your already over-scheduled day.

If Conflict is not proactively managed competently, the exponential domino effect of unchecked workplace conflict will have both short and long-term implications. Now more than ever, you need a targeted program that mitigates any further negative impact. You need a Conflict Management Program that Gets New Results.

Conflict Management Get Results Management Coaching Certification Content Overview

With 13 hours of video tutorials, 181 downloadable ready-to-use resources, hands-on practice assignments, interactive learning and Q & A, this continually updated 2-Level Certification Course keeps you relevant and indispensable as a Leader. Let's break it down for you:

  • Onboard new hires and develop a diverse team to collaboratively Get Results. Coaching is the new approach for training, managing and leading in the New Normal. I developed my GET RESULTS Management Coaching Program to provide you with the professionalism yet agility that is required in today’s fast-paced ever-changing workplace. In each section of the course, you receive specific Conflict Management insight for managing in the new workplace normal.

  • Stop workplace conflict before it starts by understanding people. Through case-study re-enactments, you look closely at the complexity of the human psyche impacted by unconscious bias that is sometimes responsible for workplace conflict and how this ultimately alters the company culture if left unchecked. You assess your own bias and with what you discover, adjust as needed before coaching your team.

  • When employees feel safe at work, whether remote or in-office, they are more productive. You learn how to set up a Slack Workspace for delivering the Conflict Management GET RESULTS Program. Even if you have used Slack before, you will learn how to develop an engaged virtual workplace that stops conflict and supports well-being.

  • You are given step-by-step instruction designed to improve your proficiency using the latest technology to deliver the remote meetings as well as the how-to insight for delivering the professional program.

  • Even if there is no money for Conflict Management initiatives, the strategically selected interactive online resources are free to use. The research, coaching questions and the usable PDF documents have been developed for your use saving you time and money.

LEVEL 1 CERTIFICATION: Students and Graduates of Get Results Coach Academy on Udemy benefit from the G.R.C.A 2 Levels of Certification at no extra cost. Level 1 is to watch 100% of the lectures and you receive a verifiable certificate of completion from Udemy.

LEVEL 2 CERTIFICATION: Level 2 is to watch 100% of the lectures and complete the hands-on coaching practicums. After you pass the assessment criteria, you receive the Get Results Coach Academy verifiable certificate of completion and receive a free listing in our Certified Conflict Management Coaching Directory.

PREVIEW THE COURSE: Before enrolling, preview the course for full details on both Level 1 and Level 2 outlined in the Certification + FAQ video.

Excel as a Leader in the New Normal with Conflict Management Coaching that Gets Results

Let me show you how to manage conflict in the workplace to succeed in the new normal! If you have never met me before my name is Louise Anne Maurice. The thousands and thousands of people I have either coached, trained, consulted or taught over the past 30+ years have benefited from my Empowered Coaching Approach™.

I teamed up with the Udemy E-Learning Platform to make my proprietary Conflict Management Coaching Certification Training Course easily accessible to a global audience at an affordable price. This comprehensive and streamlined curriculum shortens the learning curve for you to become a Professional World-Class Conflict Management Coach.

I invite you to join with me as well as the other students starting today! Simply click on the “Buy now” button to enroll in this course or click on the “Add to cart” button to enroll in all 10 courses of the Master Management Coaching Certification Training Program.

I will see you in the first lecture.


Your Coach Louise Anne Maurice

© Intellectual Property of Conflict Management Coaching Certification Training Course Content and Description are copyright and owned by Louise Anne Maurice of Get Results Coach Academy

Resolve Conflict In 4 Easy Steps With The CALM Dialogue

Conflict Resolution Made Easy

Created by Joy Rich - Conflict Resolution Specialist


Students: 602, Price: Free

Students: 602, Price:  Free

Now you can learn how to easily resolve conflict with this valuable resource. This course is suitable for people of all backgrounds and ages. Let's face it, conflict is inevitable in any social setting. Therefore, everyone should be aware that conflict exists and be prepared to deal with it.

The 4-step CALM Dialogue process is outlined in this course. Through this step-by-step method, anyone can quickly learn to resolve conflict. Additionally, the material in this class will also teach individuals about effective listening, perception, separating the individual from the issue, win/win outcomes, self-awareness, self-regulation, self-determination, and a 2-minute breathing exercise. This course is the ideal tool to help individuals learn how to handle conflict in a fast and effective way.

Conflict management: Prevention and resolution.

A step-by-step guide for reducing and resolving conflicts in both your personal and professional life.

Created by TJ Guttormsen - Communication Coach


Students: 453, Price: $109.99

Students: 453, Price:  Paid

Would you like to know how to reduce the amount of conflict you experience?

Would you like to know exactly what to do to solve conflicts when they do happen?

Would you like to be more comfortable dealing with conflict and confrontation in a productive way?

This course, filmed in a high-quality studio - and taught by top-rated Udemy instructor TJ Guttormsen who has worked with conflict management since 2004 – will help you with all this and more!

"The early stages of this course go through some fundamentals, then it turns into a super powered practical guidance on conflict management. I’ve purchased a couple of course on this subject but TJ’s course is the best constructed, highest delivery and most practical course currently available on conflict management. A must follow if you are dealing with this issue on a regular basis."

- Aurelie Harrison, Udemy student, 5 stars.

Conflict management helps us both at home and at work.

When we know how to properly prevent and solve conflicts, we won't just improve our relationships, productivity, and overall well-being. We will also be able to handle a wide range of challenging situations and conversations both in our private and professional lives.

TJ Guttormsen worked as a conflict mediator from 2004 till 2009, after which he started working as a communications coach.

In the years since, he’s taught conflict management skills to people across the world to help them improve both their professional and personal relationships.

The content in this course has, until now, only been available on his live seminars and personal coaching – which people have paid in the thousands of dollars for.

And it is designed to make anyone able to deal with conflicts in a simple and constructive way.

"Amazing course with a lot [of} valuable content! Very practical, leading you step by step on conflict resolution and with a lot of examples as well for clarification. Videos were short enough to keep you super focused! And the additional resources are super handy to use them when needed!"
- Marina Andrikopoulou, Udemy student, 5 stars.

"This is an excellent course that helped me understand how to resolve conflicts constructively, strengthening relationships."
- Hanna Zbroszczyk, Udemy student, 5 stars.

The step-by-step conflict management method.

It’s important to note that this is not a course about how to “win the conflict”.

The method you’ll learn in this course focuses on solving the current conflict and making sure it doesn’t happen again.

It aims to turn any conflict you experience into a healthy and constructive one, that will help improve your relationship in the future – regardless of who did what in the past.

Using the step-by-step method you’ll learn in this course, you should be able to solve any conflict where both sides want to put the issue behind them. And you’ll also learn lots of communication techniques that will be helpful in all kinds of conversations – not just those about conflicts.

To help you master all of this, the course covers a variety of important topics. Like:

  • Understanding the fundamentals of conflict.

  • How to overcome any fear or discomfort we might feel related to conflicts.

  • What to do to minimize the number of conflicts we have in our lives.

  • Communication techniques that will improve even conflict-free relationships.

  • And a step-by-step structure for both the necessary preparations to successfully solve a conflict, and the conflict resolution conversation itself.

So as you can see, this course aims to be the complete package.

From making sure you’re comfortable with conflict before it happens, to eliminating issues before they become conflicts, to walking you through exactly how to solve conflicts step-by-step when they do happen.

If you're looking for something that will make dealing with conflicts an easy and straight-forward process, this is it.

Sign up now, and become a master of conflict management in no time.

"Very thorough, in the beginning you realize that you still have a lot to learn. A great step by step, presentation well done."
- Hischane Van Blommestein, Udemy student, 5 stars.

Workplace Civility And Conflict Part7 Of 8 Management


Created by Dr. Martina Carroll-Garrison - Dr Tina Talks Work (Executive Leadership Coach)


Students: 311, Price: $19.99

Students: 311, Price:  Paid

UNDERSTANDING THE 5 CONFLICT MANAGEMENT STYLES, Conflict resolution skills are required for a wide range of positions across many job sectors. This requirement is based around the fact that conflict tends to reduce productivity and create a difficult work environment, leading to unwanted turnover in staff and reduced morale.

Individuals who are able to resolve conflicts are often excellent mediators, rational, and able to manage difficult personalities from a place of empathy.