Understanding Empathy

Empathy is the art of seeing the world as someone else sees it. When you have empathy, you can understand what a person is feeling in a given moment, and understand why their actions make sense to them.

Empathy is a core component of emotional intelligence. It helps us to communicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us. Empathy is one of the key building blocks of great social interaction.

But how do you get empathy?

How do you understand what someone else is feeling if that isn’t happening automatically?

How can you work with emotions more effectively?

A lot is talked about regarding empathy, but there is very little practical support to help you to understand empathy and help you to develop your skills in empathy.

By completing this course, you will be able to

  • Define empathy.
  • Recognize the intelligence in empathy.
  • Describe the way the brain works and how it works with thinking and empathy.
  • Describe ways to demonstrate empathy.
  • Identify empathy through non-verbal signals and body language.
  • Explain the importance of listening in empathy and how to develop your listening skills.
  • Develop ways that you can increase your empathy.

There is a practical activity within the course that will help you to identify emotions and meaning in others through non-verbal communication. This will help you understand the impact that emotions have on other people, the way they are expressed and how this drive their reaction to events. Completing this, is a practical way to understand and grow your empathy and build your confidence in developing your interpersonal skills.

 Robin Hills

Robin Hills

Robin Hills is Director of Ei4Change – Emotional Intelligence 4 Change – a company specialising in training, coaching and personal development focused on emotional intelligence, positive psychology and neuroscience.

Robin has over 40 years’ business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others. In his work, he uses internationally recognised profiling tools to assess type, trait, behaviour, and emotional intelligence.

Robin is the author of two business books in The Authority Guide Series and has developed an experiential coaching methodology Images of Resilience to support cathartic conversations around resilience.

Robin has developed the most comprehensive range of emotional intelligence online courses that are available on the internet. These cover topics such as leadership, team work, conflict management, resilience, and communication skills. The fun, engaging courses have been taken by over 120,000 learners in 175+ countries.

Based upon this work, Robin has spoken and delivered at international emotional intelligence conferences. These have been held in South Africa, India, the Middle East, the United States (Harvard University) and across the United Kingdom.

Understanding Empathy
 Robin Hills
Robin Hills